My girlfriend has ordered literally dozens of cheap catchpenny jewelry from the sellers in AliExpress, just to use it at work not risking her good jewelry while doing her physically demanding job. It's always been sort of a chance game: shipping from China is usually abysmal, and one in four trinkets just won't arrive ever. It was not a problem because: 1) thingies are ridiculously cheap, and 2) we usually got a refund because AliExpress knew this was a common issue, and we used to spend quite more than we reclaimed.
But, a few days ago something got messed with an order: we never got the parcel, but somehow, their shipping company notified them it had been delivered. Well, it was not.
We contacted them to ask for a refund or a solution, and they plainly refused. Aftre years of buying their dung, they considered we had to give them PROOF that we had not received the parcel. Now tell me, how can one prove that he does not have anything? It's not up to them to prove it has been delivered (our sign, some receipt) other than some guy crossing out something in a tablet?
Do they think we're lying for 3 friggin' euros (the cost of a beer)?
Better get your trinkets anywhere else.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $4.
Preferred solution: Full refund.