1.4K views 7 comments
100% full Resolved

Update by user Apr 11, 2016

I talk about my problem with AliExpress site and them answer me and solved it. They gave my money back automatically.

Update by user Jan 23, 2015

Sorry, my english is very poor.I will try tell you news about it.

I talked about this problem with Aliexpress in their Facebook's page and they indicated this link: http://activities.aliexpress.com/pt/help/home.php ... So I got in touch with them again and they said me that i will have my money back automatically.

I will wait some days.I hope this situation be solved.


Original review posted by user Dec 08, 2014

I made a purchase by AliExpress site, but the seller's page (li guang) disappeared and he does not answer my messages. I requested the order cancellation when I noticed this problem, but the order is still open. And I can't open a dispute, because their system doesn't allow me. I think this seller is a robber.

I tried to contact AliExpress to solve my problem. I sent e-mails to them by this page: https://icsprod.alipay.com/offline/contactUs.htm . But they don't help me.

They said:

"Please note that AliExpress has updated the customer service system. We are providing 24*7 full time online chat service now. You can get instant help from us at any time. "

But their system don't allow me to make a complaint.

I don't know what i have to do to cancel the order and refund my money back.. :(

Review about: Seller.

I didn't like: Customer service, Poor support, Return policy.

Review #567219 is a subjective opinion of a user.

Discounts and Special Offers
Customer service
Exchange, Refund and Cancellation Policy
Reason of Review / Monetary Loss Damaged or defective / $920
Preferred solution Full refund

Had an Experience with Aliexpress?

Write a review


Comment as anonymous or
Terms of Service
Post Comment

security@aliexpress.com is the correct email address to contact Aliexpress with a lost delivery, items ordered and paid for that has not been received on time, or simply your money was not refunded properly.


Contact your financial institution/bank, there e-commerce department will work with you to recover the money. I would also contact Aliexpress Security team at securityteam@aliexpress.com. You can register a dispute with them and they will contact the store you purchased from.


i ordered a rablet from aliexpress didnt deliver it and they close the order and didt give my money back

S, Sao Paulo, Brazil #933599

it happened the same thing with me.

i also don't know what to do, can someone help me ?

Jay David
to soraia Los Angeles, California, United States #1282414

Have you filed a complaint for a refund with your credit card company?

Also file a complaint:

Federal Trade Commission

600 Pennsylvania Avenue, NW

Washington, DC 20580

Telephone: (202) 326-2222 Aliexpress and Alibaba have an address in the US. I hope this helps

Windsor, Ontario, Canada #925770

they always stolen money even from credit card then the seller Disappears and we loss our money and give credit card number and informations to People who are not trusted

Savannah, Georgia, United States #913457

I'm so glad you told me that, I was suppose to order my wedding dress from that website but I wont neither.

You May Also Like

DON'T BUY ANYTHING FROM ALIEXPRESS and    Jorge Car DVD Co,Ltd Aliexpress "I bought a new radio for my vehicle and it is defective. ALIEXPRESS and the company Jorge Car DVD co, ltd will not support the one year warranty they claim..." Read more Aliexpress - Fashion magic box Aliexpress "There is a store on Aliexpress called "Fashion Magic Box" or "EI Joqan" DO NOT order anything from them, they will claim that they ship the item and then when..." Read more Aliexpress - Beware Aliexpress "Someone stole my credit card information and made two purchases. The genius purchased the items using my address and attempted to drop ship them to his address but was too..." Read more Aliexpress - Neotame fraud Aliexpress "I looked for pure Neotame. A very potent sweetener, better than Aspartame in many respects, efficient for people that need to stay away from sugar and glucose. Asked the seller,..." Read more Finalfantasyxivgil - I like this store so much Finalfantasyxivgil "I recently found on the Internet to buy Final Fantasy XIV Gil website, I found a lot, but no one to make me satisfied, my friend recommended to me a..." Read more Stouffers - Stouffer's chicken enchiladas--almost no chicken! Stouffers "We purchased Stouffer's chicken enchiladas from a local store in Wenatchee during week of 5/25/17. First there was little covering of the enchilada shell and secondly there was essentially no..." Read more Levin Furniture - Leather scratches too easily and arm is falling off recliner Levin Furniture "Purchased in 11/2015 to replace fabric sofa, loveseat and recliner. Spent over 4K on all Total with $700+ custom order recliner to match. Recliner left arm is put together with..." Read more Guess - Poor quality bags that is not worth even $10 Guess "Absolutely horrible quality bag. The handles were peeling off within one week of use. I was very surprised given that they are supposed to a well known brand. I have..." Read more