Update by user Apr 11, 2016
I talk about my problem with AliExpress site and them answer me and solved it. They gave my money back automatically.
Update by user Jan 23, 2015
Sorry, my english is very poor. I will try tell you news about it.
I talked about this problem with Aliexpress in their Facebook's page and they indicated this link: http://activities.aliexpress.com/pt/help/home.php ... So I got in touch with them again and they said me that i will have my money back automatically.
I will wait some days. I hope this situation be solved.
Original review posted by user Dec 08, 2014
I made a purchase by AliExpress site, but the seller's page (li guang) disappeared and he does not answer my messages. I requested the order cancellation when I noticed this problem, but the order is still open. And I can't open a dispute, because their system doesn't allow me. I think this seller is a robber.
I tried to contact AliExpress to solve my problem. I sent e-mails to them by this page: https://icsprod.alipay.com/offline/contactUs.htm . But they don't help me.
"Please note that AliExpress has updated the customer service system. We are providing 24*7 full time online chat service now. You can get instant help from us at any time. "
But their system don't allow me to make a complaint.
I don't know what i have to do to cancel the order and refund my money back.. :(
Reason of review: Damaged or defective.
Monetary Loss: $920.
Preferred solution: Full refund.
I didn't like: Customer service, Poor support, Return policy.