100% full Resolved
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy

Update by user Apr 11, 2016

I talk about my problem with AliExpress site and them answer me and solved it. They gave my money back automatically.

Update by user Jan 23, 2015

Sorry, my english is very poor.I will try tell you news about it.

I talked about this problem with Aliexpress in their Facebook's page and they indicated this link: http://activities.aliexpress.com/pt/help/home.php ... So I got in touch with them again and they said me that i will have my money back automatically.

I will wait some days.I hope this situation be solved.


Original review posted by user Dec 08, 2014

I made a purchase by AliExpress site, but the seller's page (li guang) disappeared and he does not answer my messages. I requested the order cancellation when I noticed this problem, but the order is still open. And I can't open a dispute, because their system doesn't allow me. I think this seller is a robber.

I tried to contact AliExpress to solve my problem. I sent e-mails to them by this page: https://icsprod.alipay.com/offline/contactUs.htm . But they don't help me.

They said:

"Please note that AliExpress has updated the customer service system. We are providing 24*7 full time online chat service now. You can get instant help from us at any time. "

But their system don't allow me to make a complaint.

I don't know what i have to do to cancel the order and refund my money back.. :(

Reason of review: Damaged or defective.

Monetary Loss: $920.

Preferred solution: Full refund.

I didn't like: Customer service, Poor support, Return policy.

Had an Experience with Aliexpress?

Write a review


Terms of Service
Post Comment

security@aliexpress.com is the correct email address to contact Aliexpress with a lost delivery, items ordered and paid for that has not been received on time, or simply your money was not refunded properly.


Contact your financial institution/bank, there e-commerce department will work with you to recover the money. I would also contact Aliexpress Security team at securityteam@aliexpress.com. You can register a dispute with them and they will contact the store you purchased from.


i ordered a rablet from aliexpress didnt deliver it and they close the order and didt give my money back

S, Sao Paulo, Brazil #933599

it happened the same thing with me.

i also don't know what to do, can someone help me ?

to soraia Los Angeles, California, United States #1282414

Have you filed a complaint for a refund with your credit card company?

Also file a complaint:

Federal Trade Commission

600 Pennsylvania Avenue, NW

Washington, DC 20580

Telephone: (202) 326-2222 Aliexpress and Alibaba have an address in the US. I hope this helps

Windsor, Ontario, Canada #925770

they always stolen money even from credit card then the seller Disappears and we loss our money and give credit card number and informations to People who are not trusted

Savannah, Georgia, United States #913457

I'm so glad you told me that, I was suppose to order my wedding dress from that website but I wont neither.

You May Also Like

Aliexpress - I ship the wrong product Aliexpress "The item sent to me. The computer does not work at all. 2. The product I gave on the internet is not the same as the product that comes elyme...." Read more AliExpress account is temporarily unavailable Aliexpress "Do not buy anything on AliExpress! These are a bunch of criminals, who stole your money through *** quality items. When you open disputes to get your money back and..." Read more Aliexpress - Customer service is horrible. Aliexpress "I ordered Par 56 led swimming pool lights. They started leaking within a few days of installation. The seller warranty is for 2 years. The seller does not respond to..." Read more If you received a defective item, but Aliexpress asked you to return it back to China and the return fee cost more than the item. Aliexpress "In the first, they will give you refund for smaller item in order to make you trust them and order more items. Once you order over $20. Then they will..." Read more Trobbles to get my package at FedEx Fedex "Fedex disappeared with my package I was at an academic congress and I got a business book as a gift. This company sent me the FedEx book and emailed me..." Read more Syomet - It's well made and fits perfectly. Syomet "After a long and dreadful search for the perfect birthday outfit, I got lucky and stumbled upon syomet.com website and fell in love with everything they offering! I have to..." Read more Stackcommerce Dealsandriodauthority Techdeals And Icollege - TechDeals, https://deals.androidauthority.com/, bad products Stackcommerce Dealsandriodauthority Techdeals And Icollege "Supposed great deal offered for " Ultimate CompTIA+ Lifetime Certification Bundle " with life time access suite of 8 CompTIA products. It uses CompTIA like images in advertisement. Product is..." Read more Oceans6 - Racially harassed by this sleaze-bag you employ Oceans6 "Truck parked illegally at McDonalds so I tell the guy in the pics that the truck shouldn't be parked there. He started up by telling me to go back to..." Read more