Never Ever Use AliExpress

439 of 596 Aliexpress reviews

I will never ever use aliexpress again.I brought my husband a watch for Christmas.

When the watch arrived after Christmas, there was a small knick in the glass. I contacted the seller to let them know attaching a photo. It only took them 3 days to respond back to me asking me for a clearer photo. In opening the box to take another photo, I noticed that the small knick in the glass sent a crack straight up and down the watch.

Again notifying them they wanted to send me a piece of glass and have me go and spend more money then what the watch is worth to have a supposedly "brand new" watch repaired. In refusing this offer, they basically stopped responding. They wouldn't send me a replacement watch or a refund. So now I am stuck with a brand new broken watch and they got paid.

Never again.

I will never especially Samy Xie's Watch shop...Don't do it...

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Reason of review:
Poor customer service
Preferred solution:
Full refund
Monetary loss:
$35
Product or service
Watch
Review category
Auctions and Internet Stores
review #584489
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