RE: to Management AliExpress Trade Security Department
Dear staffs ALIEXPRESS,
On November, 1st 2013 I have made to you transaction in the sum of $294,64 and have bought from you 55' 1080p full hd lcd screen usb wifi smart TV.
You have informed me on reception by you mine of $294,64 and have sent me the goods on November, 19th 2013 by EMS (RF182276356SG).
But EMS a site of post service I haven't confirmed reception and transportation RF182276356SG, what some times sent you email.
29 November 2013, - you have answered me,
I QUOTE: Your order 60437224215082 has been frozen due to suspicious seller activity
Dear OLEKSIY NOVIKOV,
We have suspended this seller’s account because we detected unsafe trading activities. All of your pending orders with this seller have been frozen for your security. We have asked this supplier to provide supporting evidence, such as shipping documents and qualification certificates, within 3 working days. Normally, it takes 15 calendar days to close the case. If the supplier is unable to provide the evidence or if the evidence is insufficient, we will close the order and process the refund for you. We apologize for this inconvenience. At AliExpress we are committed to ensuring you enjoy a safe shopping experience. We will continue striving to improve. Your understanding and cooperation are highly appreciated.
Sincerely, AliExpress Trade Security Department
But I haven't received the refund.
Your robot of the answer doesn't perceive my questions and sends me on a site of the order where it is specified that deal is completed. Give me a straight line email for dialogue!
And yesterday on November, 18th 2013 in post office 6026 Larnaca to me have shown box from China (RF182276356SG) of in the sizes 80 x 80 x 5 millimeters, estimated by the sender in of $150 and with an inscription" GIFTS SMART TV BOX". I should pay plus still of €30 for reception. I have refused, that is natural.
It that? The Christmas joke or Mockery for New Year? ! ! !
I work with you Alibaba about eight years.
And I, think, you will understand this misunderstanding and will make the proper decision.
Director GAVAH CO. LIMITED
Review about: Aliexpress Shipping Service.
Monetary Loss: $290.