My account was hacked. I was contacting the live chat agents for 6!!!
times explaining everytime the same things.
I was promissed my problem will be solved by higher support within 24 hours, but since 2 weeks nothings happens.I attempted to deal with their usless robot chat and got sent around in circles for hours and ended up in Alibaba Chat and actually chatted to a real person, all be in a puppet for Alibaba. I was advised that they would escalate my issue and expect an email from their Higher Support Team, I asked for a Reference Number of the escalation and was advised that they do not provide reference numbers, so I asked if they could send me a copy of the email, again this was refused as I was advised by the Customer Service Consultant that "No need to worry as I assure you it will be escalated" So again I wait, and wait, and wait, and wait and nothing after seven days.
Never had such a bad service, absolutely unprofesional...
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