Not resolved

I made a few purchases on the site one night and I used a couple of different credit cards, next thing I know there's a pop up and it won't let me check out. It says they want me to send a copy of my pass port and credit card or/ drivers license and all sorts of information just to check out / to verify my identity for a $16.83 cent purchase.

To make it worse, they won't even let you contact them. I tried every sort of way through that junky automated customer service and it is IMPOSSIBLE to get through to these people. I sure home my orders come that I did make because I'm already dreading trying to dispute it if I don't get them. The sad thing is, the customer service is ruining the entire thing because there's a lot of things on there I could use for my business but the buying and check out process is too complicated to navigate over and over again..

It's not worth all the time and effort.

I'm not sending copies of my DL or Pass port and credit cards to China. They can COMPLETELY forget that.

Product or Service Mentioned: Aliexpress Customer Care.

Reason of review: Order processing issue.

Company wrote 0 public responses to the review from Feb 21.
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