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7 comments

They will return the money. I have tried to order from them several times using different credit cards and they always get declined due to "security reasons" and of course there is no one I can contact to see what are the security reasons.

They normally take about 14 days to return my money back on my card. im still confused as to why the money is taken off of my card if they feel like there is a security issue.

I have to order through other ppl because obviously there is a red flag on my account and they will only accept a payment if I seen them my drivers license and a copy of my card that Im paying with. I wont be doing that so......

Reason of review: Problems with payment.

Location: Houston, Texas

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Guest

Same thing happened to me I have been ordering from them for a long time but I will always buy prepaid cards due to fraud happening to my card so same thing happened and I asked in chat why they want a clear copy of my drivers license if it is a prepaid card which I uploaded due to they said for the security reasons but I will NOT send in a copy of my drivers license that seems like fraud later waiting to happen. And why would they need this if it is a prepaid card I always buy from the store and it does not have my name associated with it seems fishy to me

Guest

I have similar issues. My money comes back but the bank - why do we citizens let them charging us??

They should say tks to put ur money in our shittysushi bank - will charge me.

It did happened and will happen again. Hate loosing always 10 dollars on failed payments.

Guest

The same thing happened to me. Idk why they do that it's Soooo annoying. I stopped buying from there.

Guest

I had the same issue, and I did go to "want to claim", for at least 5 items that had been charged for, and closed. It's been a week, and still, I am left without my money, and the claims have not be read or solved.

Guest
reply icon Replying to comment of Guest-924954

I have the same problem here. So now, did you recieve a refund from them?

Guest

I have same experience. Here is the email that was sent to me.

Your Order No.

651827****9285 has been closed

Dear ----------

Thank you for shopping on AliExpress AliExpress !

Unfortunately AliExpress was unable to process your payment due to security reasons. As a result, this order has been cancelled and payment was not accepted. Please note that some banks may hold onto payments for up to 7-30 working days before releasing the funds back into your account. If you have any questions, please get in touch with your issuing bank.

To avoid order cancellations in the future, please submit a claim to validate your payment information.

You can follow the following steps: 1. Sign in to AliExpress 2. Go to My Orders and locate this order 3. Click View Details 4.

Click Want to Claim 5.Submit the following documents: 5.1 A clear picture copy of your personal ID, passport or driverโ€™s license. 5.2 A clear picture copy of your card and bank statement (if you paid with a credit/debit card) or a copy of your recharge record (if you paid with your Alipay account). Note: For security reasons, we advise you to conceal all but the last 4 digits of your card number. Please make sure that the card holderโ€™s name, card issuing bank and the last four digits of the card number are clearly visible) We will respond to your claim within 3-5 working days.

Once your card/Alipay account information has been validated, you can place this order again. Sincerely, AliExpress.com 2014.12.23 23:45 This is an automated system email. Please do not reply to this email.

I never get my payment verified by aliexpress with getting this email. This is ridiculous!

Guest
reply icon Replying to comment of Guest-924112

When your Amount Refunded.I worried about my payment.

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