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Bought a holdall for appx £30 online. When it arrived the main zip was jammed and stitching came undone the first time i used it. This means that both compartments have no zips so i can't use the bag at all.

I complained using their complaints procedure where you and the seller exchange emails. The seller said they never send faulty goods so AliExpress told me to accept $11 dollars compensation. I said I wanted a full refund OR replacement. They never replied and just closed my complaint and refunded the $11 - which equates to about 25% of the overall cost. What a joke!

AliExpress say my complaint is now complete. There appears to be NO possibility for me to take my complaint further.


Review about: Holdall.

Review #551951 is a subjective opinion of a user.

Exchange, Refund and Cancellation Policy
Customer service
Reason of Review / Monetary Loss Damaged or defective / $28
Preferred solution Full refund

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