Ask Community about Aliexpress

Find package

My email is lindadharris33@***.com can you please help me with my order I didn't receive my order yet I just want a refund back on my card because I don't want it anymore I just want a refund back on my card please help me with my order I never received it please help me thank you so much I just want a refund back on my card please help me thank you my order is last I didn't receive my order yet I just want a refund back on my card please help me thank you so much

Can you please help me with my order I never received my order yet I just want a refund back on my card please help me thank you so much because I don't want it anymore I just want a refund back on my card please help me with my order please help me thank you so much

Eine zufriedenstellende Antwort gab es keine. Stattdessen Werbung, Angebote von Artikeln, die ich gar nicht brauche auf meiner zweiten Emailadresse. Dort habe ich meine Bestellung wiederholt. Ich benötige ein Potentiometer, die Angaben entnehmen Sie der Nachricht, die Sie an AliExpress weitergeleitet haben. In der Zwischenzeit habe ich ein ähnliches Produkt von Conrad Elektronik erhalten, könnte ich einbauen. Ich warte noch eine kleine Weile, und wenn sich dahin nichts tut, so werde ich meine E-Mail-Posteingänge für die entsprechenden Versände sperren.Manfred Binder There was no satisfactory answer. Instead, advertising, offers of items I don't even need on my second email address. There I repeated my order. I need a potentiometer, the details are in the message you forwarded to AliExpress. In the meantime I received a similar product from Conrad Elektronik, I could install. I'll wait a little while longer, and if nothing happens by then, I'll block my email inboxes for the corresponding mailings.Manfred Binder Translated with www.DeepL.com/Translator (free version)

hi, I ordered 2 packages and they are very important, why didn't they arrive this is my number 07463 18****

I've only had to go through 3 disputes if I recall correctly. One was a partial refund. I received my refunds. I live in Canada. I recall only one selling being somewhat defensive, but providing facts helped & being Curtious. There are "bad sellers" on many sites. I have have multiple issues off the most common site in North America when it comes ones to buying from a particular province which included slanderous accusations. That hasn't happened here. Best advice: (1) Look at the seller (store) rating. (2) Take note that there is "economic conflict" that is possibly affecting delivery times with some countries that is not the fault of the store. In any conflict (Armed, Economic, etc) it is civilians who suffer on all sides. Every Take Care & Stay Safe. We are all apart of the Human Race.

You are so right...I terrible customer service I have ever seen...noone knows anything there and noone help you..first it takes forever to get a live chat agent and once u talk to thm they only keep telling you same things like a chat bot..they don't understand any issues and can't resolve them..

Disgusting treatment of customers by this fraud of a company. Closed my order immediately after placing it but still took my money! It states in their terms a refund will be issued within 20 days but needless to say its been far longer than that and I've still received NO refund. On top of that, no way to actually talk to anyone and their chat service is something out of the early 2000s and broken. Never again using AliExpress/AliBaba and I'd advise everyone else not too.

I’ve had the worst experience with trying to get my refund. It’s been 4-5 months. They act so dumb like they don’t know anything about your issues or what you’re chatting with them about and pretends they care. They don’t care about their customers only their suppliers. I wish I had read reviews before buying anything. Such a waste of my time and money. Now my money is lost. I do not recommend this place to anyone.

One more person here. I never received the parcel and aliexpress jusdged with 0 refund. The parcel got lost.

Temu or Amazon are a lot more faster and reliable

AliExpress Needs To Be Put Out Of Business!!!! I WILL NEVER BUY FROM THEM AGAIN!!!!

Do not order from them.

I can't recommend AliExpress to anyone who wants to buy or sell, because it will be well until you get a damaged or unworkable item, the problem comes at the return and refund..they close the order before I was refunded. I regret doing business with this App not HELPFUL AT ALL. That's how I loss my money through this company, when I call the seller, they send me to AliExpress, AliExpress still tells me to negotiate with seller. What awful thing?

I ordered something and never received it they said I had the wrong address so I called and gave them my address 3 times and they promised me I would get the item I ordered, never received it or got a refund and that’s been over 6 months. I will never order from them ever again

The order I have it’s hard or impossible to see if my order is in progress it Ps me off!

Not very good in communication I have an order no and it’s hard to find. Very difficult to do business with them.

Not very good in communication I have an order no and it’s hard to find. Very difficult to do business with them.

Two oder got cancelled for no reason. Do I get my money back ? My oder id is 815835****524826 please check & tell me

Hi, I recently purchased a trophy from your company, It was delivered and I loved it, so I decided to order the bigger sized one aswell. I got plenty emails confirming my purchase and tracking its delivery. But since I’ve ordered the bigger one I haven’t had any emails about it. I’ve checked my bank account and I have paid for it. I just don’t know if you have received my order or if it’s on its way.

Good day, I have the COSWHEEL GT20 in my cart but am having a payment issue here. Is there a payment on delivery option for items to be delivered to Nigeria.

Yes I need also Sri Lankan Customer service Are you get that contact bro can you give me that contact

Hallo hier ist Frau Rauch aus Suhl. Ich versuche schon eine ganze Weile jemanden bei AliExpress zu erreichen. Ich benötige einen Retourenschein. Die Ware passt mir nicht. Vielleicht können Sie mir helfen. Mit freundlichen Grüßen aus Suhl Frau Rauch

Aliexpress is the worst company every, I but a wig and the seller sent me a totally different wig, I opened a dispute showed all the evidence that I was sent a totally different wig from what I purchased, I won't the dispute and to get back a full money refund I was supposed to ship back the wig to the seller which I did, over 2 months now, and Aliexpress haven't refund my money, and everytime I Try to contacted them is a old stupid robot machine names Eva that replying, it is of no help.. I need my money

AliExpress placed the wrong address with the tracking number , now my packages are getting sent back due to a undeliverable address my address I put on the form is correct the address AliExpress provided isn’t

Hi Irene thanks for the answer But what do you mean by: forward your bank statement directly to the AliExpress customer support team through your AliExpress account.

They might of put the wrong address make sure the adddress on the form n the tracking number address matches

good evening, I bought a listed laptop from your company. I've been waiting for a laptop for a month but I haven't gotten anything, even though it shines on my info that it has been delivered. I try to communicate with the seller, but without a response, he does not respond to me at all. I'm really disgusted with something like that. I have already purchased types of laptops, through your company. so hopefully we'll get it right. as for your costuma services, it's like on a vending machine, it just depreciates the vending machine and the same is not nonsense. I'll tell you, I'll be disgusted with a lot of everything. please write us what he will actually give and if at all I will get my money back. I did everything the way I had to get my money back, but no one communicates with me, only Eva, and that is horrible. I hope you are solid enough to write off, and explain us why a man will pay you, but he will not receive the goods.

Hi, I had the same problem. So, apparently you have to check by yourself each day if a solution has been made.

That is correct. I had the same experience. I never received the product and I am still waiting for my refund. It shows: delivered, but that is not true. The seller "Touch-Digital World Store" confirmed me that the package was returned to them. Order ID: 811986****622657 Aliexpress, please check and refund me as promised. Thanks!

Go to your bank ASAP and initiate chargeback/reversal. They are SLIME! Over one month I waited for refund, they claim my bank is holding the money, they aren’t... Longer you wait, longer takes for your money to come back. Im certain they do this for two reasons, they hope you forget and they keep the money and/or even if you do get it back many months later than you should, they make interest of it! Their live chat support is dreadful and you get different answers every time and promises that go unfulfilled, they actually blocked me from chat the other day and i had to use an alternative account to get onto them, still a waste of time, just go to your bank ASAP!

Go to your bank and initiate chargeback, DO NOT WASTE TIME WITH ALIEXPRESS SUPPORT, they will not help, just lies and claim your bank has funds when they don’t. Don't wait longer.

Hi could you please confirm a delivery date for the Order Id 811829****444706,811903****744706 items that were ordered. i have mistakenly pushed the confirm received button even though i haven't received the items. kindly put Trucking systems. Apologies for any inconvenience. Best Regrds Kabir Hossain kabirhafsa19@***.***

I just buy a veep but I don’t want it because my friends don’t want it then you send me Money back

There is a way to get to aliexpress customer support through their support center page, where you have to do some ridiculous searching to get to a place where you can type a message to someone for support. You can find it by going to the customer service page under the "help" tab on the website. Then at the bottom of the page is a button to get further help through chat. It's a crap system but it offers a chance. I had a friend who got a refund for his $200 item because the seller wasn't cooperating. Hope this helps.

Have you spoken to fraud department of your bank or credit card agent, I would. I'm waiting on a redmi note 8 pro phone, I hope to get it shortly but have seen bad feedback since I ordered so finger crossed