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Top Question
#25448

Do these people have a PHONE NUMBER, where you can TALK to anyone?No phone number and their "chat" system is terrible! Almost impossible to get a live person to chat with you.

Good luck with getting a refund!

They are terrible at doing anything for customers! They only care about their Chinese suppliers!!!

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by #2306011

My email is lindadharris33@***.com can you please help me with my order I didn't receive my order yet I just want a refund back on my card because I don't want it anymore I just want a refund back on my card please help me with my order I never received it please help me thank you so much I just want a refund back on my card please help me thank you my order is last I didn't receive my order yet I just want a refund back on my card please help me thank you so much

by #2306009

Can you please help me with my order I never received my order yet I just want a refund back on my card please help me thank you so much because I don't want it anymore I just want a refund back on my card please help me with my order please help me thank you so much

by #2305127

Eine zufriedenstellende Antwort gab es keine. Stattdessen Werbung, Angebote von Artikeln, die ich gar nicht brauche auf meiner zweiten Emailadresse. Dort habe ich meine Bestellung wiederholt. Ich benötige ein Potentiometer, die Angaben entnehmen Sie der Nachricht, die Sie an AliExpress weitergeleitet haben. In der Zwischenzeit habe ich ein ähnliches Produkt von Conrad Elektronik erhalten, könnte ich einbauen. Ich warte noch eine kleine Weile, und wenn sich dahin nichts tut, so werde ich meine E-Mail-Posteingänge für die entsprechenden Versände sperren.Manfred Binder There was no satisfactory answer. Instead, advertising, offers of items I don't even need on my second email address. There I repeated my order. I need a potentiometer, the details are in the message you forwarded to AliExpress. In the meantime I received a similar product from Conrad Elektronik, I could install. I'll wait a little while longer, and if nothing happens by then, I'll block my email inboxes for the corresponding mailings.Manfred Binder Translated with www.DeepL.com/Translator (free version)

by #2291219

hi, I ordered 2 packages and they are very important, why didn't they arrive this is my number 07463 18****

by #2191411

I've only had to go through 3 disputes if I recall correctly. One was a partial refund. I received my refunds. I live in Canada. I recall only one selling being somewhat defensive, but providing facts helped & being Curtious. There are "bad sellers" on many sites. I have have multiple issues off the most common site in North America when it comes ones to buying from a particular province which included slanderous accusations. That hasn't happened here. Best advice: (1) Look at the seller (store) rating. (2) Take note that there is "economic conflict" that is possibly affecting delivery times with some countries that is not the fault of the store. In any conflict (Armed, Economic, etc) it is civilians who suffer on all sides. Every Take Care & Stay Safe. We are all apart of the Human Race.

by #2140700

You are so right...I terrible customer service I have ever seen...noone knows anything there and noone help you..first it takes forever to get a live chat agent and once u talk to thm they only keep telling you same things like a chat bot..they don't understand any issues and can't resolve them..

by #2139547

Disgusting treatment of customers by this fraud of a company. Closed my order immediately after placing it but still took my money! It states in their terms a refund will be issued within 20 days but needless to say its been far longer than that and I've still received NO refund. On top of that, no way to actually talk to anyone and their chat service is something out of the early 2000s and broken. Never again using AliExpress/AliBaba and I'd advise everyone else not too.

by #2136453

I’ve had the worst experience with trying to get my refund. It’s been 4-5 months. They act so dumb like they don’t know anything about your issues or what you’re chatting with them about and pretends they care. They don’t care about their customers only their suppliers. I wish I had read reviews before buying anything. Such a waste of my time and money. Now my money is lost. I do not recommend this place to anyone.

by #2133269

One more person here. I never received the parcel and aliexpress jusdged with 0 refund. The parcel got lost.

by #2108809

This is unacceptable I buy a wig they send me a fake it been 2 weeks try to fund them no respond I wish I could get my money back and never try to buy anything from them again

by #2104444

Totally agree. Really terrible!!!! Looks like they only support the seller, never protect the customer !!!

by #2198594

It's very true, I bought something since march and they refused to refund me even when I send them paper from my local post office showing it even never got here. They are making money from other people to support their own

by #2074283

Hello please can you call back please I refund my. I need receive my money back to my account I change my number 862285**** because I need my bank to my bank account or report to the police thx

by #1972612

Yes, I have to confirm this. The chat with a live person is a big luck. I ordered a product and it was never delivered. When I started the dispute, they rejected it!!! They promised to refund my money, two live chat persons, but nothing happened. The seller is unwilling to refund my money. This is really fraud. ATTENTION!!! Do not buy anything from this shop! Touch-Digital World Store. They are frauders!

by #1924384

Can you believe this. Our bank account was charged $114.23 for something we did NOT order! It was a wig kit, lol!!! I'm desperately trying to get a hold of them to do a refund but the customer service isn't great! Beware of Aliexpress!

by #1838308

As soon as U dont RECEIVE OPEN a DISPUTE withIN 15 days DONT listen 2 seller theyll try 2 get the 15 day 2 expire AFTER 15 NOT MUCH can do BUT I shop so much iv DISPUTED AFTER 15 day

by #1858800

That is what the seller is trying to do, seller has slow in communication, they don’t write but when I was contacting them from the initial beginning there was constant response but after the payment, they stop responding fast to me.. I dislike aliexpress this 10 days in opening dispute. This is frustrating

by #1888215

Don’t order from them I order 2 months ago Never got my order They Stole my Money!!!!!!!

by #1972618

Touch-Digital World Store also stole my money! Be careful with this shop! Do not order from this shop! They are frauders! Aliexpress promised to refund me the money, but this has not happened!

by #2198595

Yes they are stealing! Pure robbery to our hard earned money and they even block you from accessing help centre

by #1788190

Unfortunately, Aliexpress phones are not available. You may reach out to Aliexpress Customer Service by chat at https://helppage.aliexpress.com/buyercenter/index.htm.

by #1788242

How can I get connected to a LIVE PERSON and not go through the extremely tedious automatic system?!? Truthfully, your customer "service" to you buying customers SUCK big time!!!

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Question:
#166043

Will I get a refund?Order got cancelled for no reason. Do I get my money back? Order is LP005475****4353 It doesn’t stand anywhere about my refund

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by #2288381

Two oder got cancelled for no reason. Do I get my money back ? My oder id is 815835****524826 please check & tell me

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Question:
#163313

Order is not confirming.

Still account is not settled due to security concerns now it is upon you plz suggest me how to set this account

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by #2283051

Hi, I recently purchased a trophy from your company, It was delivered and I loved it, so I decided to order the bigger sized one aswell. I got plenty emails confirming my purchase and tracking its delivery. But since I’ve ordered the bigger one I haven’t had any emails about it. I’ve checked my bank account and I have paid for it. I just don’t know if you have received my order or if it’s on its way.

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Question:
#136611

Can i get sri lankan customer service centre contact.

I payed Money to some Goods.but i not received That goods until now.but there are told me that order has been arrived .So I want to contact Sri Lankan customer service.

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by #2205932

Yes I need also Sri Lankan Customer service Are you get that contact bro can you give me that contact

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Question:
#109156

Your kind help required.It is really confusing for me. Because I am like to market Alibaba product and services within Pakistan.

Many people is appreciated me because I help them to make use and resolve their confusing issues on AliExpress and Alibaba Group other services. But amazingly when I want to purchase something from AliExpress it's give me error of verification. I have already give my documents. But more than 2 days no any documents verification email I have received back sadly.

What can I do?

I hope that you guys help me so I help other new users too. Thanks

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Answer:
by #2129522

Hallo hier ist Frau Rauch aus Suhl. Ich versuche schon eine ganze Weile jemanden bei AliExpress zu erreichen. Ich benötige einen Retourenschein. Die Ware passt mir nicht. Vielleicht können Sie mir helfen. Mit freundlichen Grüßen aus Suhl Frau Rauch

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Question:
#79379

Why am I not allowed to get a refund?We didnt get the item. The seller tells us that the only way to get a refund is to open dispute.

But we cant open dispute because Aliexpress doesnt allow me. So why??

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by #2077457

Aliexpress is the worst company every, I but a wig and the seller sent me a totally different wig, I opened a dispute showed all the evidence that I was sent a totally different wig from what I purchased, I won't the dispute and to get back a full money refund I was supposed to ship back the wig to the seller which I did, over 2 months now, and Aliexpress haven't refund my money, and everytime I Try to contacted them is a old stupid robot machine names Eva that replying, it is of no help.. I need my money

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Question:
#67093

Dispute.

They would not let me upload my Tracking number or evidence I’ve shown customer service the right tracking number just because it was wrong put in I still should’ve got my money back because they have the right tracking number and I gave evidence that it’s been delivered back to seller so why not give me my money

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by #2009552

AliExpress placed the wrong address with the tracking number , now my packages are getting sent back due to a undeliverable address my address I put on the form is correct the address AliExpress provided isn’t

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Question:
#66700

How can I get my refund.

I didn't get an order and Aliexpress did agree to refund; now the refund procedure is already for 3 months pending What can I do

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Answer:
by #2002806

According to the Aliexpress help section, if the refund is under processing, the refund has been issued by AliExpress successfully. If the refund is successfully processed, you should receive it within 3-20 business days.
As stated at alitools.io, if you do not see the refund, forward your bank statement directly to the AliExpress customer support team through your AliExpress account.

by #2004849

Hi Irene thanks for the answer But what do you mean by: forward your bank statement directly to the AliExpress customer support team through your AliExpress account.

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Question:
#65049

How can I get my order.

It's been over one year since I order and I still haven't seen my order

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by #2009553

They might of put the wrong address make sure the adddress on the form n the tracking number address matches

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Question:

Why have I not received my order.

On the app it is showing order has arrived but I've not received anything

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by #1990105

good evening, I bought a listed laptop from your company. I've been waiting for a laptop for a month but I haven't gotten anything, even though it shines on my info that it has been delivered. I try to communicate with the seller, but without a response, he does not respond to me at all. I'm really disgusted with something like that. I have already purchased types of laptops, through your company. so hopefully we'll get it right. as for your costuma services, it's like on a vending machine, it just depreciates the vending machine and the same is not nonsense. I'll tell you, I'll be disgusted with a lot of everything. please write us what he will actually give and if at all I will get my money back. I did everything the way I had to get my money back, but no one communicates with me, only Eva, and that is horrible. I hope you are solid enough to write off, and explain us why a man will pay you, but he will not receive the goods.

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