Received fake product, escalated dispute, Aliexpress doing nothin, extending time
I had ordered a FIYTA watch from a seller from Aliexpress, upon receiving the product, it came out to be fake one with FIYTA make on the outer dial and some other MIYOTA make in the inner part.The documents too provided with the product appeared fake and hand made.
I raised and escalated a dispute on aliexpress providing all images and proofs. The seller kept insisting that the product is genuine, which is not. In return I only asked the seller to provide some invoice/documentation or certificate of authenticity from the mother company. He could not.
Meanwhile the aliexpress team sat idle doing nothing and kept extending the time. Contacting their customer care chat too is of no help. They just assure the result within 2-3 working days everytime.
I s there any time contraint for a case resolution or its just a fake platform to fool the customers?It is very pathetic and inappreciable.
More Review Details
|Privacy and Data Security|
|Exchange, Refund and Cancellation Policy|
|Discounts and Special Offers|
|Diversity of Products or Services|
What I liked
What I disliked
- Worst customer service and satisfaction
- Poor support
- Fraudulent charges
- I have to wait if the sellers mistake
- Reason of review:
- Not as described
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Fiyta Watch
- Review category
- Luxury / Jewelry
Author wants to be contacted by the company. Learn more ›
You May Also Like
- "FRAUD! seller 'Yiwu Silver Jewelry Wholesaler' sold me 925 sterling silver AAA zircon platinum plated ring. not even 2weeks later the "plating" is wearing off and its yellow underneath. no..."
- "A few months back I visited this site: http://www.aliexpress.com/?src=google&albch=google&albcp=search_search-trademark&albkw=aliexpress_us-search-trademark-test-aliexpress_site_no&albag=wtohome_none_Aliexpress_trademark&albmt=Broad&albst=search&albom=US_none_20100416&creative=10324551540&gclid=CLLmu6ziq60CFQcQNAod6GZQoA called AliExpress, if you click on it, seems legit right? A bit like Ebay. WRONG! This site has had so many..."
- "An oldie but goodie. They got me. Buyer protection is a lie. The seller has to agree he cheated you and to give you your money back. I must say..."
- "We found following problems in Blazer-- 1- Stitching at left shoulder not properly done.It is open. 2- Stitching at right collar not properly done. Shrink at below right collar.3- I have..."
- "Awadh Infraland Limited is doing lot of Branding and Events from the Hard Earned Investor's Money but Employees, Vendors and Customers are quite dissatisfied as the focus is not into..."
- "I recently bought a Pro-Form 225 CSE Elliptical. Once we try it we noticed how much the machine rocks. We try different surfaces, adjusting the feet and tighten up the..."
- "Dear Sir/Madam; Good day!I've been calling your customer service and waiting for 20 minutes everytime i call, unfortunately never answered at all. Anyway,may i request your good office for a"..."
- "I went to get my hair colored the same color of my highlights and by the time she was finished my hair was white, silver, and an off blonde. Yet..."