Not resolved
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
1 comment

Back on February 21st I ordered an Aonijie marathon hydration sac for 34.71 euros (order n 89969582671498) and when it finally arrived it was too small so I immediately sent an email to Ali express saying i wanted to send it back and exchange for a larger size and they sent me an address to a Bob Wang which is where i sent it from the post office and i kept my receipt from the post office as a proof that i sent it back, I even send them photos of my receipt. It has been over 4 months now that i've been asking for my refund or send me the larger size of what i wanted but they don't answer me .. All i want is my refund, Please .

Reason of review: Poor customer service.

Monetary Loss: $43.

Preferred solution: Full refund.

I didn't like: I did not like how they treated me as a honest customer.

Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

You insist on a mobile phone number I don't have a mobile ?George,

You May Also Like