4K views 1 comment
100% full Not resolved

I bought many thousands of dollars worth of merchandise when Aliexpress was accepting Paypal.Of my hundreds of orders two of them were canceled because the seller could not ship.

These purchases were refunded by the seller but I never received my money back since Paypal was banned. The money has been held by Aliexpress ever since. I have been trying for many months and months to receive my refunds to an alternative payment method but no matter what I do nothing happens. Now I don't buy anything on Aliexpress.

Customer service is non-existent.

Its been years now and a dozen emails to generic customer support for transactions 1003799490 and 1003031583 and all they say is someone will contact me from Finance but they never do. This problem has nothing to so with a seller. It is completely Aliexpress that is in the wrong.

THIEVES..Do not deal with.

Review about: Aliexpress Shipping Service.

Monetary Loss: $350.

Had an Experience with Aliexpress?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Hong Kong, Hong Kong, Hong Kong #735060


I am sorry that you have had problems both with an AliExpress supplier and the customer service department.

I work in the international public relations arm of Alibaba Group, but would be happy to try to assist you. Please feel free to email me directly at mstory@us.alibaba-inc.com.


Mark Story

Director, International Corporate Affairs

Alibaba Group

You May Also Like

Aliexpress - Defective Boots Aliexpress "I have purchased a pair of rubber Hunter boots. I got them at Christmas and by Jan 20 they had a tear on the side. I have tried to contact..." Read more AliExpress  does not protect it customers from fraudulent sellers. Aliexpress "AliExpress does not protect it customers from fraudulent sellers. UNITED STATES CUSTOMERS BEWARE OF AliExpress Web site. A CHINESE SELLER OF AUDI S4 FOG LAMPS CLAIMED THEY FIT MY CAR..." Read more Aliexpress - Neotame fraud Aliexpress "I looked for pure Neotame. A very potent sweetener, better than Aspartame in many respects, efficient for people that need to stay away from sugar and glucose. Asked the seller,..." Read more Aliexpress - Fake logitech mouse Aliexpress "I bought at aliexpress on RGANO Professional Peripherals Store a logitech mouse. Everything indicated that it would be genuine and the price was rather lower than in other online stores...." Read more Victor Law Center Pa - DOES BANK OF AMERICA RECEIVE $$ REFERRALS FROM BOOSTABILITY Victor Law Center Pa "VERY FEW BUSINESS CEO COULD COME WITH ONE SINGLE REASON WHY BANK OF AMERICA WOULD ALLOW BOOSTABILITY A COMPANY FRANKLY LESS THAN ONE PERCENT OF FLORIDA BAR ASSOCIATION MEMBERS EVER..." Read more Gardenwinds - Don't buy the rip lock 350 replacement gazebo canopy Gardenwinds "Rip lock 350 THE WORST! Don't buy this! I bought a 10x12 replacement canopy with the rip lock 350 and within the first month of having it on it ripped..." Read more Lkq Corporation - Horrible Lkq Corporation "Everytime me and my husband go to the LKQ in Tampa the new short mexican guy is rude and really needs to learn management skills he has none. The other..." Read more Michelin Tires - DON'T COUNT ON MICHELIN 70,000 MILE TIRES TO ACTUALLY LAST 70,000 MILES: Michelin Tires " This is what happened to my Michelin 70,000 mile tires at about 57,000 miles, causing me to have to replace tires on a trip to Florida. The back tires..." Read more