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I ordered over $800 worth of product for resale from a vendor off of the AliExpress platform and was not satisfied with the quality of the product received. Therefore, reached out to the vendor to express my concerns and was informed I could get a full refund if I returned the product in unused condition.
I immediately initiated a return of the package on 6/13/2020 which was within the 15days free return window. I was told to dispute the order which I did on 6/22/2020. I was informed by the vendors on 6/25/2020 that I was in dispute to receive a full refund and that Id need to return the package back I was given the following address to return the package:
1424 Newbridge Avenue,Sunny Island Group LLC San Mateo, CA 94401
I returned a package via UPS on 6/24/2020 and it was confirmed delivered by UPS on 6/26/2020 and it was also confirmed to have been received by the vendor on said date, however, I have not yet received my refund as agreed upon.
I have been in contact with the vendor however they are now telling me that I need to contact AliExpress customer support for my refund which I have done and left several messages on the customer service voicemail but have not received a returned call or spoken with anyone as it is difficult to get in touch with a live person. Ive tried to use their Live chat with a CS Agent feature but its automated and keeps popping up irrelevant topics and not answering or getting to the root of my issues or questions.
Also tried emailing them at the email provided by their customer service voicemails but the email bounced back as undeliverable.
This is very poor customer service and very frustrating. Im considering legal action against this company if this is not resolved expeditiously.
Mari Floyd, MA HRM
COO, Shiliously Touchd
User's recommendation: Do not order at all from this company poor quality and poor customer service.
Monetary Loss: $900.
Preferred solution: Full refund.
Aliexpress Pros: Price are affortable, Wide choice.
Aliexpress Cons: Non existent customer service, Broken agreements, No refunds.