Aliexpress - Review about Online Order from Honolulu, Hawaii

477 of 596 Aliexpress reviews

I too have been treated poorly by Aliexpress.com.They do not have a "expert" customer service team, they have a bunch of people who can barely speak English helping you, which equals....no help whatsoever.

In the past 3 weeks, they have closed my orders because they don't believe I'm me, even though I'd been using their site for over a year now with the exact same credit card. "Security Purposes" is what they say. So they don't take the money, but because the bank has no idea whether or not they did so they place a "hold" on your money, which pretty much prevents you from taking care of daily functions. Then they ask for forms of identification to prove that is you, but the information that they ask for doesn't even seem safe or logical to provide over the world wide web, such as picture of your credit card and bank statement and I.D.

It almost seems as if they are skimming money out of people's accounts long after they have purchased from them. If that's the case, that site needs to be shut down immediately.

These problems seems a bit mind-boggling given that Alibaba is a billion dollar company.At that level, everything should run seamless over there, but that's not the case.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Website
Price Affordability
Warranty
Product or Service Quality
Customer service
Exchange, Refund and Cancellation Policy
Delivery Service
Diversity of Products or Services
Discounts and Special Offers
More

Reason of review:
Poor customer service
Product or service
Online Order
Review category
Auctions and Internet Stores
review #560940 by

Author wants to be contacted by the company. Learn more

Had an experience with Aliexpress? Submit review ›
Helpful? 1 Yes 1 0 No 0
Had the same issue 0 Yes 0
477 of 596 Aliexpress reviews
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan
Katoya90

Nov 23, 2014 #904932

Scamm *** site took my money

0 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Aliexpress. However, many companies do monitor reviews on our site.

 
×
You were reading a complaint about Aliexpress.
Filing a new complaint about
×