Honolulu, Hawaii
1 comment
Not resolved
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality

I too have been treated poorly by Aliexpress.com.They do not have a "expert" customer service team, they have a bunch of people who can barely speak English helping you, which equals....no help whatsoever.

In the past 3 weeks, they have closed my orders because they don't believe I'm me, even though I'd been using their site for over a year now with the exact same credit card. "Security Purposes" is what they say. So they don't take the money, but because the bank has no idea whether or not they did so they place a "hold" on your money, which pretty much prevents you from taking care of daily functions. Then they ask for forms of identification to prove that is you, but the information that they ask for doesn't even seem safe or logical to provide over the world wide web, such as picture of your credit card and bank statement and I.D.

It almost seems as if they are skimming money out of people's accounts long after they have purchased from them. If that's the case, that site needs to be shut down immediately.

These problems seems a bit mind-boggling given that Alibaba is a billion dollar company.At that level, everything should run seamless over there, but that's not the case.

Review about: Aliexpress Customer Care.

Reason of review: Poor customer service.

Had an Experience with Aliexpress?

Write a review


Comment as anonymous or
Terms of Service
Post Comment

Scamm *** site took my money

You May Also Like

Aliexpress cancels order and requests passport, id, bank statements and won't respond to messages. Aliexpress " I am writing because I am having an issue that needs urgent attention. I am a customer of Aliexpress.com and have made many purchases with no issues up until..." Read more Aliexpress - Projector not matching the specification - fraud by Ali express Aliexpress "HI, i purchased one wifi projector from Ali express, later i received the projector without wifi and when i complained they said either i need to return the same back..." Read more Aliexpress - Beware Aliexpress "Someone stole my credit card information and made two purchases. The genius purchased the items using my address and attempted to drop ship them to his address but was too..." Read more Aliexpress - 7 day Return Policy ~Complicated rather than Simple (Purchase Not Protected) Aliexpress "Don't order from this site! I've made two purchase from this site and I will never buy anything from here again! The first purchase was for weaving hair. I received..." Read more EVGO - BAD BUSINESS PRACTICES! Evgo "Please be advised that Evgo owes me the sum of $5,000.00 for the reason described herein. On 06/27/2017 I inquired to the HR manager the status of a position I..." Read more Brent Guild SCAM IGALEN VICTORIA Igalen Victoria "BRENT GUILD SCAM IGALEN. STAY AWAY FROM THIS MAN & IF YOU EVER GET A CALL OR MEET THIS PERSON, CALL THE POLICE RIGHT AWAY! TOTAL SCAM ARTIST CURRENTLY BEING..." Read more American Homes 4 Rent - Rental nightmare! American Homes 4 Rent "We have dealt with roaches immediately after moving into the house, they also sent out a crappy contractor to repair some plumbing, flooded our house, then proceeded to tell us..." Read more Victor Law Center Pa - GOOGLE HAS BEEN ONE THE GREATEST GIFTS FROM OUR CREATOR Victor Law Center Pa "FROM THE DAY I PASSED THE STATE BAR GOOGLE HAS AND CONTINUES TO IMPROVE BUSINESSES AND PERSONAL LIVES ON PLANET EARTH. VICTORLAWCENTETS.COM TOPCREDITDEBTSOLUTIONS.COM ORPHANSFOUNDATION.ORG ALLLEGALDOCUMENTS.COM OWE THEIR SUCCESS TO GOOGLE..." Read more