Honolulu, Hawaii
1 comment
Not resolved

I too have been treated poorly by Aliexpress.com.They do not have a "expert" customer service team, they have a bunch of people who can barely speak English helping you, which equals....no help whatsoever.

In the past 3 weeks, they have closed my orders because they don't believe I'm me, even though I'd been using their site for over a year now with the exact same credit card. "Security Purposes" is what they say. So they don't take the money, but because the bank has no idea whether or not they did so they place a "hold" on your money, which pretty much prevents you from taking care of daily functions. Then they ask for forms of identification to prove that is you, but the information that they ask for doesn't even seem safe or logical to provide over the world wide web, such as picture of your credit card and bank statement and I.D.

It almost seems as if they are skimming money out of people's accounts long after they have purchased from them. If that's the case, that site needs to be shut down immediately.

These problems seems a bit mind-boggling given that Alibaba is a billion dollar company.At that level, everything should run seamless over there, but that's not the case.

Review about: Online Order.

Review #560940 is a subjective opinion of a user.

3.3
Customer service
Website
Warranty
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Product or Service Quality
Delivery Service
Price Affordability
Discounts and Special Offers
PRODUCT OR SERVICE
Not specified
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

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Katoya90
#904932
Scamm *** site took my money

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