Aliexpress

Do not buy from this site! The sellers are advertising free returns, yet they ask you to pay for a £2.50 return label with Royal Mail with a tracking number - this is nonexistent.

I went to RM yesterday to pay for the label and send the packages, and they are asking for at least £20 per package as they are going to Hong Kong, especially if I want a tracking number. Also, they are asking for each item to be individually packaged, even though 9 items have exactly the same address, and each item is to be sent separately. I tried the other option - prepay a label with them to send a package back, but to do that, you have to get in contact with their customer service. I lost 30 minutes of my life messaging with 2 people that were absolutely useless, me asking repeatedly to pay the £2.50 label so they can send me a QR code to send the package back - no one did that.

In fact, one told me that she is sorry that I refuse to pay the label, but she cannot give me a free label. Not to mention that you only have 10 days to send all this back. I have 4 days left. My mistake for buying items for approximately £200 which I cannot get back now.

I do not know who to get in contact with, because all of them just gaslight you, most likely to not send the items back. SCAMMERS, FRAUD! DO NOT BUY!

Is there anywhere we can report them?

Date of experience: July 29, 2025

I am writing to you to express my deep dissatisfaction with the customer service and high-level escalation team.
I have ordered a keyboard from AliExpress and I never received it because of the negligence of the delivery personnel.
Here is a step-by-step event of the order:
- I received an email confirmation that someone signed for my package. However, none of my family members were present in the apartment.
- I talked with the apartment manager and checked the CCTV footage; no one signed for the package.
- After that, I messaged the seller and the seller said he did not choose the logistics; AliExpress did. So, the seller directly blamed AliExpress for this.
- I asked for a refund and, as usual, AliExpress asked for evidence. I tried to contact the logistics (Emile Express) and they do not have any contact number.
The only way you can talk with them is through chat, which they did after 3 days.
Now please think about my situation; I don't have the package and I cannot even talk with anyone from the logistics. How can I provide proof within 3 days?
- AliExpress rejected the refund.
- After that, I appealed and that was also rejected by AliExpress.
Each time, AliExpress asked me to check with logistics.
- After trying many times, finally someone from Emile Express responded and admitted that the package was lost due to the negligence of the driver.
- I have taken screenshots of the chats with the Emile Express agent and escalated the issue to a higher level. And then the higher level rejected my appeal again, letting me know that my evidence was not valid.
Please check these screenshots that were taken from their website during a live chat with an agent.
delivery1.PNG
delivery2.PNG
delivery3.PNG
-- Here you can see that the delivery person left the package under the apartment.
However, I live on the 3rd floor APT-314, which was already on the address.
Look at the photo and be honest: is this my apartment?
delivery4.PNG
-- Finally, the agent clearly admitted that the package was lost due to the negligence of the driver.
delivery6.PNG
-- The agent also admitted that the package is lost and they will mark the package as lost.
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After providing all this information to the higher level of the AliExpress team, they said that my evidence is not valid.
My questions for you:
- On what grounds did the AliExpress agent say my evidence was not valid?
- Why should I be the one to contact the logistics for a lost package? Did I choose logistics?
I paid $27 for my package delivery charge, but I still lost my package! Whose fault is this? Was this my fault?
- Even if AliExpress thinks that my evidence was not valid, then AliExpress contacted the logistics (Emile Express) to find further confirmation.
One big question: the logistics could never provide any proof of the signed document to me, although I asked for this. You can look at the chat once more.
This definitely was not signed by anyone in the apartment; however, the driver was too lazy to drop my package at my door. The delivery driver lied.
Now why am I writing this email for such a small amount?
The answer is simple:
- I have been a loyal customer of AliExpress for ages and this is the first time that I have felt AliExpress did not value me as a customer.
Instead, AliExpress forced me to contact logistics for further clarification while I was not the one who selected the logistics. It was AliExpress who did that.
- Additionally, the higher-level escalation team rejected the proof, and I want to know on what basis they have done so.
- Even if AliExpress did not believe me, why did AliExpress not contact the logistics by themselves?
This is clearly harassment. AliExpress harassed me.
I do not expect this kind of approach from AliExpress and I will not let this go so easily.

I want to share my real experience so that others can be careful.

I ordered Maybach sunglasses from AliExpress. What I received was not sunglasses at all, but a strange leather case with a Lexus logo which has nothing to do with my order.

I opened multiple disputes and provided full evidence: photos, videos, and all order details.

I even appealed the case several times and contacted their live support. Unfortunately, every time they just asked for the same documents again and again, and finally rejected my claim without any fair solution.

I spent my own time and effort, worked with my bank for a chargeback, and I still have all the proof. This is not how a global platform should treat honest buyers.

My advice:

1. Always check seller reviews very carefully.

2.

Pay with a credit card so you can dispute the charge if needed.

3. Be prepared for poor buyer protection.

I am sharing this to protect other buyers.

Feel free to reach out if you want details I have full photos and videos to prove everything.

I have now contacted my bank and started a chargeback process because AliExpress still refuses to refund me, even after providing all proof many times. I will keep sharing my story on trusted review sites.

To Whom It May Concern,

I am writing to report a serious issue concerning a recent transaction and the subsequent unauthorized access to my account. I purchased an item from a seller Cohariss ANMEI Human Hair Wig Official Store, that was advertised as legitimate but proved to be a counterfeit.

We had a clear agreement of full payment of refund due to the nature of the item being fake.

Despite this, the seller fraudulently logged into my account and initiated a refund request of 1, which is a clear attempt to avoid their responsibility for selling a fraudulent item and to obscure the full amount owed to me. I have reported this seller and the unauthorized account access, but I have not received a resolution or a full refund of my original payment.

As evidence, I provide images demonstrating the seller's lack of cooperation and refusal to address the refund or the account compromise. Despite being a long-standing customer, this experience has been exceptionally poor and has severely impacted my trust in your platform.

I am requesting an immediate refund for the full amount of my original purchase.

I am not willing to continue this protracted process with the seller. If a satisfactory resolution is not provided promptly, I will be compelled to consider legal action to recover my funds

Kind regards

Uche Ajaegbo

I recently bought a 40k cavitation bipolar rf machine from the ALL-NICE store on Aliexpress. The store name turned out to be a cruel joke.

I bought a machine of this kind years ago, from another website, and was very impressed. However the one I received this time was a lot smaller and lighter. The rf function (heat) is hardly working (does not really warm up should be hot). The bipolar rf handle should create a vacuum but does not work at all.

I made a video of a yarn string on top of the rf handle while turning up the settings to max, the string did not move at all. I sent the video to Aliexpress after which they agreed to a partial refund. The vendor in turn had made a video where the rf handles sucks on to a grils hand without her holding it, which is what convinced me to buy form this particular vendor. Obviously a fake.

Aliexpress admitted the equipment is not working and offered a refund of 69NZD. The cost to me was 330NZD so I will be seriously out of pocket.

The 40k cavitation bipolar rf machines sold for home used to be functional. maybe 5-7 years ago. Looking around websites now, the vast majority of the equipment for sale is too small to reasonably be able to perform all functions.

They need to produce a 40k ultrasonic pulse (the 40k cavitation), create a vacuum while heating using radio frequency wavelengths to penetrate the skin. This is not something that a small or very light machine can reasonably do.

My advice would be to stay away from this type of equipment, you are very likely to pay for something that is not going to work.

While the vendor is admitting that the equipment does not work I will still be out of pocket by 260NZD which I think is completely shameless! Dont waste your money on arbitrary websites where you have limited rights, it is stressful and not worth the hassle.

One Seller had listed a listing for10pcs of 2 prong microphone and told me I can re-sell. And encouraged me to sell them, then

sell some of them, So he gave me s deal I couldn't pass up.

I had like $16.00 left in my budget, because I'm not working and on disability over 2 decades. So then he said I could buy as many order as I wanted, bit the program automatically Only accepted one transaction. The page read "0 mics left" (paraphrasing). So when the package got here there was only 1 microphone in it.

The seller ignored and avoided me, (spoke to 17 reps over 3 weeks.) I didn't think the rip off was purposely done., Ali express promised me my refund (i didn't see it yet), So in Short I felt like it was a scam, because he i like laughing behind my back, The money was not the issue, it was the deal, I was going to modify the mics, by inserting a pre-amp and echo/reverb board. So at this time, It has be sitting there :"UNDER PROCESS"., the entire 17 reps said the same thing they were reading a script.

But I somehow feel I'm being made a mockery and looking for justice and I have it on my own, these people are protecting AliExpress and it is obvious. It is real shady.