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1.0
Details
If you received a defective item, but Aliexpress asked you to return it back to China and the return fee cost more than the item.
If you received a defective item, but Aliexpress asked you to return it back to China and the return fee cost more than the item.
If you received a defective item, but Aliexpress asked you to return it back to China and the return fee cost more than the item.
In the first, they will give you refund for smaller item in order to make you trust them and order more items. Once you order over $20. Then they will treat you like you are in China. In here, I will tell you how you can get a full refund and what they are most afraid...
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27 comments
FarHimalayan341
#1776563

Minor tiny defects. Not worth mentioning. There is no perfect product.

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Review
#758953 Review #758953 is a subjective opinion of poster.
Service
Aliexpress Customer Care
Cons
  • Fraud
  • Aliexpress management team is not tustworth
  • Customer service
Reason of review
Poor customer service
Loss
$21
Preferred solution
Full refund
Tags
  • aliexpress customer service

Aliexpress - Hello, I have been scammed by a seller, I have never received a parcel. He asked me to remove the dispute by telling me that he was going to send it back to me, but I did not receive anything and now

Hello, I have been scammed by a seller, I have never received a parcel. He asked me to remove the dispute by telling me that he was going to send it back to me, but I did not receive anything and now it was too late to open a dispute. here is my order number LG222779985GB and the seller is Haniel jewelery store. thank you
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Review
#1709924 Review #1709924 is a subjective opinion of poster.

Aliexpress - Phone number

3.0
Details
Phone number to call what happen to my order
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Review
#1709910 Review #1709910 is a subjective opinion of poster.
Service
Aliexpress Shipping Service
Pros
  • Wide selection of items and suppliers and ease of use
Reason of review
Problem with delivery
Loss
$22
Preferred solution
Deliver product or service ordered

Aliexpress - Do not use Ali Express. They have zero ability to deal with problems.

1.0
Details
I got the wrong goods. AliExpress unilaterally set my dispute resolution to 'return goods for refund' and then gave me an impossible deadline for returning the goods. There was no way to dispute this and no way to communicate with AliExpress. Their help system is a joke, consisting of bots that insist they are human, and just waste your time going in circles, because they don't understand anything you type.
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Review
#1709888 Review #1709888 is a subjective opinion of poster.
Product
Aliexpress Marketplace
Pros
  • Cheaper than us retail
Cons
  • This company is the pitts
  • Item not as describe
  • Buyer is on the hook for all transactions
Reason of review
Return, Exchange or Cancellation Policy
Loss
$28
Preferred solution
Let the company propose a solution
Tags
  • Can t Reply To Dispute

Aliexpress - Cancellation ———

1.2
Details
Hello! I made an order about a week ago and payed with Klarna. Few minutes after, i cancelled it. Now, 7 days later, Klarna told me that the order hasn’t been cancelled and that the bill is still there although the status of the order says "Seller has agreed to cancellation" So why has the bill/order not been removed ? My Member ID is : de200807812ykbae and my Email Adress is: rita__ani@hotmail.com And here is the ID from the Order I am talking about: 8006203157735812 Please fix this as soon as possible and let Klarna know, that the order is cancelled so that they won’t charge me for it . Or else i am forced to contact my lawyer
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Review
#1709837 Review #1709837 is a subjective opinion of poster.
Product
Aliexpress Account
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Full refund

Aliexpress - Noida petrol rate abhi tak Nahin pahuncha hai

hello isliye abhi tak mera helpline. Parodecta NHI mila Hai
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Review
#1709805 Review #1709805 is a subjective opinion of poster.
Reason of review
Order processing issue
Loss
$14500

Aliexpress - Do not buy, Scammers, fake products and will not refund money "DO NOT BUY"

1.0
Details
Aliexpress - Do not buy, Scammers, fake products and will not refund money "DO NOT BUY"
Aliexpress - Do not buy, Scammers, fake products and will not refund money "DO NOT BUY"
I will be contacting the ACCC
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Review
#1709642 Review #1709642 is a subjective opinion of poster.
Pros
  • See my star rating
Cons
  • Bad quality
  • Service
  • Disputes process is rigged
Reason of review
Poor customer service
Loss
$71
Preferred solution
Full refund
Tags
  • scam sellers

Aliexpress - 1- Have tech support, Have a customer service, no robot please!

1.5
Details
8005118864246965 order # TRACKING NUMBER :LW804820691CN Have no access to this order, and having trouble with merchant which im unable to reach!
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Review
#1709456 Review #1709456 is a subjective opinion of poster.
Cons
  • Long shipment
Reason of review
Poor customer service
Loss
$48
Preferred solution
Full refund

Aliexpress in Los Angeles, California - You have NO customer service

1.4
Details
Absolute lack of communication between aliexpress and buyers. 8005118864226965 my order TRACKING NUMBER :LW804914650CN. View detail tracking information Doesn't exist, cant locate my order under "My order lists"
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Review
#1709371 Review #1709371 is a subjective opinion of poster.

Aliexpress - Don't buy any more goods from China!!!

Aliexpress - Don't buy any more goods from China!!!
On 13 september I ordered 2 helmets. After 1 month I received my black helmet. OK. Till two days ago, I waited for the second pink helmet (for my wife). Got a message from the post, I had to pay 19 euro's extra for customs for this helmet. See enclosed attachment. I think it is no longer safe for us to buy in China these cheap Helmets! Of course I cannot give a good review to this order now!
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Review
#1709249 Review #1709249 is a subjective opinion of poster.
Cons
  • Feeling helpless
  • Unfair
Reason of review
Poor customer service
Loss
$22
Preferred solution
Price reduction

Aliexpress Products and Services Reviews

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Aliexpress - Nothing

Sir on 8 Nov.19 i was shopped a watch but due to some problem i did not get my order....so i want my refund...your company person said by message that he has refund my money but my account has not credited with my refund so pls help me to refund my money,,,,thanks
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Review
#1709236 Review #1709236 is a subjective opinion of poster.
Pros
  • Ali express customer care number
Reason of review
Poor customer service
Loss
$34
Preferred solution
Full refund