filters
state:
Show
city:
Show
product:
Show
Aliexpress is playing a tug of war with the refund.
Aliexpress is playing a tug of war with the refund.
I order 4 set of the ball tools for my art class. The package arrived however it was emptied. I told the seller what happened and she didn’t want to take any responsibilities. She even blacklisted me. That maybe the normal way to do businesses in her homeland but if...
Read more
#1281281
Reply to reviews
Aliexpress - Their 'buyer protection' and customer service are nonexistent
Aliexpress - Their 'buyer protection' and customer service are nonexistent
I placed two orders and since they haven't arrived, tried to check their status. My AliExpress account, however, was gone, I had no access to the link provided by AliExpress when I purchased the items and when I tried to contact them through chat, all I got was a bot...
Read more
1.0
#1280955
Reply to reviews
Hello Everyone, This is to inform you and bring to your notice that I have been following with Ali express for past 3 months to get my refund. On several occasion it was informed and instructed to me that I have to return the item. I tried shipping the item but due to...
Read more
#1280528
Reply to reviews
Show

Aliexpress not honouring its own refund policies

Details of my issue can be found on my facebook page https://www.facebook.com/neschast.ast.7 what it boils down to is my account was deactivated when i requested refunds on undelivered orders (>60 days). My account now says i abused their refund policy and i have effectively lost protection on a $1000 worth of undelivered orders
#1278882
Reply to reviews
Back on February 21st I ordered an Aonijie marathon hydration sac for 34.71 euros (order n 89969582671498) and when it finally arrived it was too small so I immediately sent an email to Ali express saying i wanted to send it back and exchange for a larger size and they...
Read more
Anonymous
George

You insist on a mobile phone number I don't have a mobile ?George,brooks@lineone.net

2.4
I didn't like
  • I did not like how they treated me as a honest customer
#1276619
Reply to reviews
Show

Aliexpress - Poor and rude customer service

I asked ehy they are double charging the freight and the guy just said : you can choose not to pay not buying! Ahahah thank you for the advice. I will not buy it at all
1.0
Details
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Warranty
Website
#1275685
Reply to reviews
Yes I made the order on Sunday evening 6-3-2018 . the next day I discovered the error. The advertisement did not specify that the voltage for the lights is 220 rather than the 120 used in the united states. But the receipt showed that in small letters. I got a chance...
Read more
1.9
I liked
  • Concept of aliexpress
I didn't like
  • Costomer service
#1273834
Reply to reviews
Aliexpress - TUDA CERAMIC TABLE LAMP 'HAND PAINTED'
On 28/3/18, I placed an order for the above item, however, on 31/3/18 I decided to cancel it, but seller rejected then on 2/4/18, I received an email from seller informing me that it was sent. I received a notification from my order that item was lost on transition so...
Read more
I didn't like
  • Deceitful and cheating
#1272245
Reply to reviews
Aliexpress - Items not received
Hi, we placed an order for clothes in Aliexpress with supplier oioninos sweety store (joy wu) last August 15, 2017. Until now we have not received our order. The supplier communicated to wait for the goods instead of filing dispute and promised that the goods were...
Read more
1.0
I liked
  • Worse
I didn't like
  • Difficulty with customer support
#1272130
Reply to reviews
Show

Aliexpress - I can't log in to my account,

I tried contacting a customer service who helped me a little, but still can't log in, my email address is not correct on the account it is inactive, but the correct mail is giftnwandiche@gmail.com, if I order for goods how will I get information, my number is 07062890732 I can't get verification code for my phone when I try to log in, please help, I want to order for goods
#1270633
Reply to reviews