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#3447106 Review #3447106 is a subjective opinion of poster.
Most helpful review

1.0
If you received a defective item, but Aliexpress asked you to return it back to China and the return fee cost more than the item.
If you received a defective item, but Aliexpress asked you to return it back to China and the return fee cost more than the item.
If you received a defective item, but Aliexpress asked you to return it back to China and the return fee cost more than the item.
In the first, they will give you refund for smaller item in order to make you trust them and order more items. Once you order over $20. Then they will treat you like you are in China. In here, I will tell you how you can get a full refund and what they are most afraid...
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39 comments
#2118927

Agree, everyone should ban the alliexpres.

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ID
#758953 Review #758953 is a subjective opinion of poster.
Location
Sunnyside, New York
Service
Aliexpress Customer Care
Cons
  • Customer service
  • Aliexpress management team is not tustworth
  • Fraud
Reason of review
Poor customer service
Loss
$21
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Not receiving ordered item

Dear Sir. My order is not received but tracking system displayed item is deliverd to wrong address but l am not sure it is my order tracking No (RG 000867895CN )could you send my order tracking no and pls send my order it is very urgent.
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ID
#3610924 Review #3610924 is a subjective opinion of poster.
Location
Battaramulla South, Western Province
Loss
$12
Preferred solution
Deliver product or service ordered
New Reviewer

Refund and return policy

2.6
Have 2 pair of shoes wrong size need to return and get refund. I need to talk to a customer service rep!
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#3610023 Review #3610023 is a subjective opinion of poster.
Location
Jenks, Oklahoma
Loss
$30
Preferred solution
Full refund

Hopefully, AliExpress.com can make better in future.

3.8
I was trying to contact customer service many times. Its waste time. In my case. The system required provide a copy of personal ID for verify. But its not right. We cant submit our a copy of personal ID on website in United States. Its not safe!

User's recommendation: Hard to contact customer service. We may need to talk to agent sometimes.

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#3609659 Review #3609659 is a subjective opinion of poster.
Location
Queens, New York

Haven't received order and I'd like a refund

1.0
Bad communication Took too long to receive product. No number to reach a person. Refusing to give me refund. Will never order ever again from this company
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#3609599 Review #3609599 is a subjective opinion of poster.
Location
Louisville, Kentucky

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Verified Reviewer New Reviewer

You charged my credit card and sent email saying you didn't

2.1
Aliexpress - You charged my credit card and sent email saying you didn't
Aliexpress - You charged my credit card and sent email saying you didn't
You said I didnt pay but you charged my card, you also seem to ask for an incredible amount of info And it is really, really really hard to talk to a human being at your company

User's recommendation: Don’t know yet, I will not if you do not resolve this issue.

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ID
#3609511 Review #3609511 is a subjective opinion of poster.
Product
Whatsapp Desktop Application
Pros
  • No pros
Cons
  • Lots
Preferred solution
My order
New Reviewer

Need help with my orders

3.3
Aliexpress - Need help with my orders
Aliexpress - Need help with my orders
The orders are all messed up we need to review them and correct it please Some got reordered and some are the wrong size and I just really want to talk to a live human person to resolve this issue

User's recommendation: Call customer service.

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#3609321 Review #3609321 is a subjective opinion of poster.
Location
Fort Wayne, Indiana
Pros
  • Things that are cheap but nice
  • Value for money
  • Nice products
Cons
  • Poor customer service and basic communication skills
  • No contact to customer service
Loss
$20
Preferred solution
The orders corrected
New Reviewer

Need help with my order, will not go through

Aliexpress - Need help with my order, will not go through
Promotion failed, have no idea what that means but comes up every time I punch to finalize transaction. Help

User's recommendation: Have patience, sometimes it takes time to place order.

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#3608472 Review #3608472 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

REFUND ISSUE

Aliexpress - REFUND ISSUE
Item was canceled by the saler & I was promised 20 days to refund my money back.I thing it is over 20 days now no refund
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ID
#3608166 Review #3608166 is a subjective opinion of poster.
Location
Kent, Ohio
Cons
  • Products were not delivered and order put on completed
  • Poor refund process
Loss
$60
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Didpute

They r letting someone make purchases on my direct express card that's not me and I want them to stop or I will press fraud charges on them
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#3608114 Review #3608114 is a subjective opinion of poster.
Location
Yuma, Arizona
Loss
$840
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Asking for my refund dispute

I ordered items from AliExpress since November 14 at 12:34pm. Total amount is 42.71 and not delivered, I sent this seller messages but they had ignored my request. Please I need those items or my full refund. Order ID: 814193****542894 , Shoulder messenger bag net T.
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#3607776 Review #3607776 is a subjective opinion of poster.
Location
Manchester, England
Pros
  • Some items r only found here
Cons
  • I will write you a full list when i get time
Loss
$43
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Bad quality of product. No dispute support. consent to the Russian invasion

1.5
siehe Bestellung 301654****056583 aliexPrEss AliexVorss lichefert wiritähhin n / AchRuSchlund uund dunterstnnützt damit sterben rusSchwester ichInvasion.
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#3607637 Review #3607637 is a subjective opinion of poster.
Location
Sindelfingen, Baden-Wurttemberg
Loss
$17
Preferred solution
Full refund

Took my money but order does not show up

Paid 12.66 for a chrome cast by Google and have recipe to prove it but does not show in my order history

User's recommendation: Pissed.

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#3607238 Review #3607238 is a subjective opinion of poster.
Location
Galesburg, Illinois

I made my order since last month I have not received my order

I still have not received my order from your company. So I am worried if my payment went somewhere else and received confirmation that you received my payment.
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#3607127 Review #3607127 is a subjective opinion of poster.
Location
Wichita, Kansas

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Verified Reviewer New Reviewer

Why did my funds been removed after canceling my orde within 10 minutes

Aliexpress - Why did my funds been removed after canceling my orde within 10 minutes
Aliexpress - Why did my funds been removed after canceling my orde within 10 minutes
My fund have been withdrawn, 10 minutes after I cancel an order,I await my money as soon as possible my order wasn't shipped yet the money has been removed.
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#3606660 Review #3606660 is a subjective opinion of poster.
Location
Portmore, Saint Catherine
Loss
$56
Preferred solution
Full refund
New Reviewer

Will it be here

Pick up someone write back or call I need it to be here in June 6 like it say Im going in a trip please please respond back
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#3606601 Review #3606601 is a subjective opinion of poster.
Location
Buffalo, New York
Preferred solution
Deliver product or service ordered

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