Aliexpress

I've ordered four packages 2 of the packages logistics weren't updated beyond package delayed after I've waited for a long time I've messaged the seller they said we've shipped it ask Ali express or call the delivery company of your country by the time I've got the right information it was too late the item were returned. When I asked for solution I only received an unhelpful robotic answer I've asked for refund AliExpress refused now I don't have the package nor my money I've literally burned my money. As for other 2 other packages one of them were stuck somewhere in shipping process with no updated information after waiting for a long time I've gone to delivery company that they said that they will ship to at my country they said we don't have them call the center I've called the center they said it didn't reach us they told me to contact the seller told me that Ali express will give us solutions that will satisfy both of us I've contacted AliExpress platform they admitted that the shipment process was abnormal, and it is stuck somewhere they promised me that they will refund me only they went back on their words and sent me message that says my refund request is invalid the package is shipped. As for the fourth package the product I've ordered was never shipped to me and I didn't get a refund, the seller informed me that they don't ship anymore, The shipping company that they work with stopped their shipping method, so they had to change it, so they asked me to pay extra to get my package I was ready to pay extra even though that this is not what was agreed upon, but I just wanted to get my package instead of finding a solution they started giving me incomprehensible instructions, and I asked for clarification. I only found an unhelpful robotic response. When Ive opens the dispute they asked me to close it promising that they will refund me I trusted them and did what they asked, so naturally they should start the process of refunding me instead they asked me again to open dispute and say (refund me for other reasons instead of I didn't receive my package in the opening dispute reasons option)and we will refund you I've tried to open dispute again, but it didn't work because I've already opened it and closed it myself now the order is closed AliExpress sent me message that the item is shipped, and my money is gone. MY QUESTION IS DO AliExpress MAKE PEOPLE CHASE Information AND TOSS THEM AROUND BETWEEN UNRELIABLE SERVICES AND WASTE THE CUSTOMERS TIME AND MONEY!!! Is this how AliExpress operate now and when they have issues at their end they are not solving it instead they're asking the customer to solve the issue with Incomprehensible instructions and giving you baseless promises AND THEY HAVE THE AUDACITY TO COME AND TELL ME MY REFUND REQUEST IS INVALID!!! AND WHAT IS THE PURPOSE OF DISPUTE OPTION IF IT CAN'T GET ACCURATE Information!!!