
Aliexpress
Aliexpress Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Aliexpress has 1.7 star rating based on 11279 customer reviews. Consumers are mostly dissatisfied.
7% of users would likely recommend Aliexpress to a friend or colleague.
- Rating Distribution
Pros: Cheap, Good prices, Low prices.
Cons: Customer service, No customer service, Bad customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Aliexpress has 1.7 star rating based on 11279 customer reviews. Consumers are mostly dissatisfied.
7% of users would likely recommend Aliexpress to a friend or colleague.
- Rating Distribution
Pros: Cheap, Good prices, Low prices.
Cons: Customer service, No customer service, Bad customer service.29% of users think that Aliexpress should improve its Customer Service.
47% of users say that they won't use Aliexpress in the future for similar services or products.Recent recommendations regarding this business are as follows: "I don’t shop with them. They are a scam.", "Nun", "do not buy anything from this seller! Very suspicious things are done in this store, when you buy a product, you may not receive it, or you may be sent a random envelope for the purchased product, and all kinds of surprises can come from there. My recommendation is not to buy anything from this seller!", "Make sure items are on schedule on the dates it says.", "They are but a help so far I will not purchase from them anymore".
Most users ask Aliexpress for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Is Aliexpress Legit? Aliexpress app was launched in 2010 in China as the online platform for connecting small businesses with consumers. Aliexpress customer service created a website that sellers can use to publish their products and buyers to order. The company is represented on different continents around the world. Aliexpress services are thought to be trustworthy and bring about 2.9 billion visitors within half of the year. Aliexpress safe warranties provide returning options for buyers.
Media from reviews











































This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Letter of Intent to Lawsuit!

Alexander Nyinaku
President
presidentofsolodistrictrecords@***.me
(573) 527-****
05/22/2024
Eddie Wu
CEO/Founder
AliExpress / Alibaba Group
Unknown Address
Dear AliExpress & Alibaba Group,
I am writing to you on behalf of Solo District Records, where I serve as the President, concerning a matter of utmost seriousness that necessitates immediate attention from AliExpress / Alibaba Group.
It is with great concern that I bring to your attention multiple violations of United States federal laws, including Title 18 U.S Code 1038 - False Information and Hoaxes, The Lanham Act, FTC Act, and the Inform Consumers Act, perpetrated through the operations of AliExpress, a platform under the purview of Alibaba Group.
Our grievance centers on the flagrant dissemination of false information on the AliExpress website, with the primary intent to manipulate consumer behavior, which, as per the laws mentioned, is unequivocally unlawful. We have observed a systemic issue wherein an automated system masquerades as a legitimate seller, deceiving consumers and infringing upon their rights to transparency and fair commerce.
Despite our diligent efforts to seek resolution through your customer service channels, we have been met with evasive responses and misleading statements.
Contrary to assurances provided, it has become apparent that either no genuine sellers exist on your platform, or their identities are deliberately obfuscated. This lack of accountability not only violates consumer protection laws but also undermines the principles of fair trade and integrity in commerce.
In accordance with the Inform Consumers Act, we demand immediate disclosure of the CEO's contact information prominently displayed on the AliExpress website, ensuring transparency and adherence to American civil rights acts. Furthermore, we assert that the rights afforded by laws supersede any internal policies set forth by business entities.
Failure to comply with these demands within thirty (30) days from the receipt of this letter will compel us to initiate legal proceedings. We hereby inform you of our intent to file a federal lawsuit in seven (7) days, seeking restitution for damages incurred by Solo District Records due to your egregious violations.
It is imperative to note that we possess irrefutable evidence of our interactions with your customer service representatives, wherein false information was fabricated and disseminated.
This evidence will be presented in the legal proceedings to substantiate our claims.
In consideration of an expeditious resolution, we propose a settlement amount of twenty-five thousand dollars ($25,000) from AliExpress and/or Alibaba Group, encompassing punitive damages and compensation for emotional distress inflicted upon Solo District Records.
We sincerely hope to avoid protracted litigation and unnecessary escalation of this matter. However, should you choose to disregard our demands, we will not hesitate to involve relevant authorities, including congressional intervention if deemed necessary, to uphold the sanctity of our legal rights and protect consumers from further harm.
Please treat this matter with the utmost urgency, as it is in the best interest of all parties involved to reach an amicable resolution.
Sincerely,
Alexander Nyinaku
President
Solo District Records
- Cheap products
- Bad customer service
Preferred solution: $25,000
User's recommendation: Lawsuits
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Check order product EVPAD 11 for tech support
I purchased the product: EVPAD 11 => Product is not working and no support I can get from Website
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Refund
Yes, I still have an issue with getting my refund. It's still been over a month.
They said they approve it and everything is good. And then they send me another email saying that it's not good and I have to return the defected item. Even though yeah, the description of the item is that it's not defective. And then now i'm out fifty dollars, which isn't a lot for some.But for me, fifty dollars is a lot.
They really take the seller side over the customer side. And of course the seller is going to deny my refund. So yeah, AliExpress isn't gonna give me this refund. Because it's like the seller reached out to me and said the screen is waterproof correct?
And then I told him The description that you put is not the same. That's what I received and since I already glued the phone together. Destroyed my original to put on the seller screen. I cannot just send it that because now I won't have a phone because my screen in the process of things.
Installing a new screen. If anyone has ever done it, you tend to ruin the original scream when removing, because the glass just breaks more. So they keep telling me to return the item, and then I'm at a double loss. I bought this item.That is defected.
My original is trash now. I can't use. I attach pictures of that the original. I hooked it up to a older phone so you can see that.
It's definitely destroyed compared to the one I got from the cellar, but I would have never even done this if the seller what have put in the.description that it is defective. Started claim 1/4/25 now it's 1/30/25.
Almost a month no refund after they said I'm right i don't have to return item and il get my refund case seller didn't put in description. I'm just pissed!
User's recommendation: Make sure you look at the pictures and description, otherwise they will scam. You and not yeah, a proper refund.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: The reason for this review is because this whole experience is terrible.
Company fixed the issue and I have been provided with apology. I was given a full refund like I requested. I'm satisfied about that, but I would have rathered received what I ordered.
I ordered merchandise from Aliexpress and the company is not making sure the items or merchandise is being delivered. The call I made through pissed consumer was not at all helpful.
It's beginning to look like a scam. I will not order from this Aliexpress site anymore.
Preferred solution: Deliver product or service ordered
User's recommendation: Do not become customers
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUNABLE TO GET PAID PRODUCT NOR REFUND
After confirming my order on AliExpress Canada, the screen changed from $CAD to $US currency and presented a lower version of the laptop. The order had been placed through phone messaging, not a notebook queue.
Any correspondence has become impossible. I sent multiple emails explaining my payments and the product I had ordered on the Canadian site. There has been no resolution or refund.
This is causing continuous frustration and aggravation in trying to seek a resolution. I am seeking advice on potential contacts to protect Canadian consumers, and to protect the Canadian market from such practices.
- Hope you will get product as described
- You will get lower
- Bed version of product you order
Preferred solution: Full refund
User's recommendation: Do not give credit card
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTraining LS99236****NL help
Пратката с тракинг номер LS99236****NL все още се намира в Нидерландия в транзит от 13.012025год. и едва ли ще я получа. Почти сигурно е че и тази пратка ще се загуби както се загубиха други мои 7 на брой пратки в Нидерландия под тракинг номер LS97014****NL от 09 .2024год.Вие сами преценете до колко можем да разчитаме че когато си поръчаме и си платим нещо в AliExpress ще го получим, или ще чакаме месец докато ни възстановят парите за неполучената стока.
To prove to you that there is a scheme for the disappearance of shipments from AliExpress in this post office of PostNL located in the Netherlands, I am sending you for verification the tracking of my shipment from 08.2024 with tracking number: LS97014****NL.
velicka1935@***.com
- Стоки на добри цени
- Не сигурна и бавна доставка
Preferred solution: Apology
User's recommendation: Международната ви логистика от към транспорт време и сигурност на пратките ви е незадоволителна особено когато стоките ви са в транзит и вероятността да де забави и изчезне стоката е голяма след което чакаш да си върнеш парите което коства нерви и изгубено време. Днес беше крайния срок да получа пратката от вас но тя все още е в транзит и не е сигорно дали въобще ще я получа както се получи с друга моя пратка от миналата година. Мисля че трябва да обърнете внимание на пратките ви с транзит през Нидерландия
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |The reason for my review is because they've changed dates on me for delivery will not compensate me will not give me a refund on an order I did not receive and then I'm on the phone with customer serv
Well now I have the store owner saying that they're not giving me a refund and that courier company has the wrong address so now they want me to call the post office which the post office does not have my parcel to change the address so I really have no clue as to where this package is and neither does anybody else and as for refund a big fat no
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund for undelivered parcel
Good afternoon. On December 31st, I ordered two keyboards.
However, on the same day, there was a problem at the processing station. I confirmed the parcel and sent a request for a refund. AliExpress requested evidence, which I uploaded.
AliExpress was supposed to provide an answer on February 1st, but I never received an answer. Could you please help me solve this issue?
- Price
- Recurring problems
Preferred solution: Full refund
User's recommendation: order wisely
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: Kalani197****@***.com
Company fixed the issue and I have been provided with settlement agreement.
The product I ordered from your institution does not match the product sent. Most of the items I ordered are missing.
I can't contact the distributor for this country that you have referred me to.
Instead of the laptop worth 19 dollars that I ordered this time, a hands-free one was sent. What should be my next legal step in this matter?
- 1102
Preferred solution: Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Koreaprivacyrep@***.com
I have a problem with my package I think it says my package is like so what is the problem with my package can you text me back because it feels like it doesn't really comes because it says on the 29th the 26th and it didn't come at all what is going on I'm going to leave my phone number on here please call me if it's a problem my number phone 559 231 ****
Preferred solution: Deliver product or service ordered
User's recommendation: My package
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTaking to long and hasn’t updated my package yet
Please provide me with an update and hurry. The tracking number is 1LSCY8Q0006Q7QB and it needs to arrive. I don't have time for a long wait and a refund.
Preferred solution: Deliver product or service ordered
User's recommendation: To hurry up
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder
I just wanted to call because I ended up clicking the wrong button, making it seem like I received my package when I did not. I wasn't paying attention and clicked the confirm received button on a couple of things.
I know it wasn't all the items because by the time I realized what I had done, it was at least 3 to 5.
I just placed the order yesterday, so of course nothing has arrived. I just wanted to make sure you guys knew I did not receive anything and will still ship my things out.
Preferred solution: Just to make sure my items are being shipped to me and to confirm that they have not been delivered or received, even though I clicked the button before I received the item
User's recommendation: Read before you act
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy package has been yet to be delivered
My package was supposed to be delivered from the 26th and I'm still waiting for it to be delivered, so I'm pissed.
Preferred solution: Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Retutn
The truck did not look like the photo and it is smaller than shown in the photos. Also, it's not as strong as it should be. It wouldn't pull the trailer with a loader on it.
User's recommendation: Faster return
Auctions and Marketplaces Expert Talks
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Verified Buyer |Still waiting on delivery! never received my package
ordered a item from aliexpress and i am contacting you to let you know that my package wasnt delivered to my address on december 2, better trucks sent me a picture of where my package is and i can see it is outside on the ground by the delivery place in royal oak Mi and i live in madison heights Mi i called the better trucks costumer service number to talk to them about this issue but the phone number doesnt support my call and it told me to contact a better trucks carrier and it hung up the call and i contacted the customer service support service on the aliexpress website and they told me to text you about this issue can you please help me and have my package delivered to my address
i provided on the aliexpress website on my order i purchased on november 19, 2024 aliexpress has already refunded my money back to me but they told me to contact you if i still want my package and i would like to have my package delivered please because it's laying on the ground with my personal information on the package that has my name and my address
on it:(
my tracking information is
BTP174000****2841
and my order ID number is
819599****441730
can you please let the delivery place know about my package being outside on the ground and have them deliver it to my address i provided on my order on the aliexpress website it is saying on the tracking page that my package was delivered to my home but they made a mistake marking it as delivered and i never received my package at my address
the shipping carrier threw my package on the ground
with no concern and just left it at the delivery place laying on the ground and they didn't let anybody know about the delivery
can you or anyone please text me back when you read this if you receive this text message
and let me know if you can have someone deliver my package
to me please here is a picture of where my package is at as of right now thank you happy holidays
ps: on the aliexpress website on the order page it says still in transit past delivery date
i am still waiting for my package to be delivered
User's recommendation: Website ok
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Tracked as delivered but havent recieved
i havent recieved my package but it says its delivered, i am very upset and dissatisfied with the service, i havent been able to refund my money.
- Low prices on lower quality items
- Cute accessories
- Slow delivery and ineffective products
- Slow communication
Preferred solution: Full refund
User's recommendation: dont shop here.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Purchase for $12 at most notice it's been changed to 1845
Ordered three cell phones that should have been no more than $12 then I receive a notice saying due to blah blah blah now it's $18.45 I owe and it's even on free shipping. They send emails per each item you've ordered one for purchase one that it's been ordered and one that it's been shipped mind you emails per item so for one item you get three separate emails ridiculous goodbye AliExpress sticking with temu.
- To many damn emails and raise a price after a purchase
User's recommendation: Temu
About
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AliExpress is online marketplace. AliExpress is a part of Alibaba Group. The company was established in 2010. Website carries more than 5,900 products from 44 industries. Its categories include electronics, mobile phones, apparel and accessories, home and garden, health and beauty and much more. The company also offers products directly from Chinese manufacturers, products on wholesale, promotions and dollar deals. AliExpress works with both buyers who purchase a single item and who order items in bulk.

Aliexpress is ranked 189 out of 885 in Auctions and Marketplaces category
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Tracktrace shows it deliveren in Bulgaria 30-01-2025. So sees solved.