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Alexander N Mwz

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| map-marker Olney, England

Letter of Intent to Lawsuit!

Aliexpress - Letter of Intent to Lawsuit!
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Alexander Nyinaku

President

presidentofsolodistrictrecords@***.me

(573) 527-****

05/22/2024

Eddie Wu

CEO/Founder

AliExpress / Alibaba Group

Unknown Address

Dear AliExpress & Alibaba Group,

I am writing to you on behalf of Solo District Records, where I serve as the President, concerning a matter of utmost seriousness that necessitates immediate attention from AliExpress / Alibaba Group.

It is with great concern that I bring to your attention multiple violations of United States federal laws, including Title 18 U.S Code 1038 - False Information and Hoaxes, The Lanham Act, FTC Act, and the Inform Consumers Act, perpetrated through the operations of AliExpress, a platform under the purview of Alibaba Group.

Our grievance centers on the flagrant dissemination of false information on the AliExpress website, with the primary intent to manipulate consumer behavior, which, as per the laws mentioned, is unequivocally unlawful. We have observed a systemic issue wherein an automated system masquerades as a legitimate seller, deceiving consumers and infringing upon their rights to transparency and fair commerce.

Despite our diligent efforts to seek resolution through your customer service channels, we have been met with evasive responses and misleading statements.

Contrary to assurances provided, it has become apparent that either no genuine sellers exist on your platform, or their identities are deliberately obfuscated. This lack of accountability not only violates consumer protection laws but also undermines the principles of fair trade and integrity in commerce.

In accordance with the Inform Consumers Act, we demand immediate disclosure of the CEO's contact information prominently displayed on the AliExpress website, ensuring transparency and adherence to American civil rights acts. Furthermore, we assert that the rights afforded by laws supersede any internal policies set forth by business entities.

Failure to comply with these demands within thirty (30) days from the receipt of this letter will compel us to initiate legal proceedings. We hereby inform you of our intent to file a federal lawsuit in seven (7) days, seeking restitution for damages incurred by Solo District Records due to your egregious violations.

It is imperative to note that we possess irrefutable evidence of our interactions with your customer service representatives, wherein false information was fabricated and disseminated.

This evidence will be presented in the legal proceedings to substantiate our claims.

In consideration of an expeditious resolution, we propose a settlement amount of twenty-five thousand dollars ($25,000) from AliExpress and/or Alibaba Group, encompassing punitive damages and compensation for emotional distress inflicted upon Solo District Records.

We sincerely hope to avoid protracted litigation and unnecessary escalation of this matter. However, should you choose to disregard our demands, we will not hesitate to involve relevant authorities, including congressional intervention if deemed necessary, to uphold the sanctity of our legal rights and protect consumers from further harm.

Please treat this matter with the utmost urgency, as it is in the best interest of all parties involved to reach an amicable resolution.

Sincerely,

Alexander Nyinaku

President

Solo District Records

View full review
Loss:
$25
Pros:
  • Cheap products
Cons:
  • Bad customer service

Preferred solution: $25,000

User's recommendation: Lawsuits

Leshawn Xfj

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Verified Reviewer
| map-marker Queens, New York

Check order product EVPAD 11 for tech support

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I purchased the product: EVPAD 11 => Product is not working and no support I can get from Website

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Giuliana Ncg

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| map-marker Philadelphia, Pennsylvania

Refund

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Contains 1 confidential file for company representatives

Yes, I still have an issue with getting my refund. It's still been over a month.

They said they approve it and everything is good. And then they send me another email saying that it's not good and I have to return the defected item. Even though yeah, the description of the item is that it's not defective. And then now i'm out fifty dollars, which isn't a lot for some.But for me, fifty dollars is a lot.

They really take the seller side over the customer side. And of course the seller is going to deny my refund. So yeah, AliExpress isn't gonna give me this refund. Because it's like the seller reached out to me and said the screen is waterproof correct?

And then I told him The description that you put is not the same. That's what I received and since I already glued the phone together. Destroyed my original to put on the seller screen. I cannot just send it that because now I won't have a phone because my screen in the process of things.

Installing a new screen. If anyone has ever done it, you tend to ruin the original scream when removing, because the glass just breaks more. So they keep telling me to return the item, and then I'm at a double loss. I bought this item.That is defected.

My original is trash now. I can't use. I attach pictures of that the original. I hooked it up to a older phone so you can see that.

It's definitely destroyed compared to the one I got from the cellar, but I would have never even done this if the seller what have put in the.description that it is defective. Started claim 1/4/25 now it's 1/30/25.

Almost a month no refund after they said I'm right i don't have to return item and il get my refund case seller didn't put in description. I'm just pissed!

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User's recommendation: Make sure you look at the pictures and description, otherwise they will scam. You and not yeah, a proper refund.

Resolved
Willie S Fas

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Resolved: The reason for this review is because this whole experience is terrible.

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Aliexpress - The reason for this review is because this whole experience is terrible.
Aliexpress - The reason for this review is because this whole experience is... - Image 2
Aliexpress - The reason for this review is because this whole experience is... - Image 3
Contains 1 confidential file for company representatives
Updated by user Jan 15, 2025

Company fixed the issue and I have been provided with apology. I was given a full refund like I requested. I'm satisfied about that, but I would have rathered received what I ordered.

Original review Jan 08, 2025

I ordered merchandise from Aliexpress and the company is not making sure the items or merchandise is being delivered. The call I made through pissed consumer was not at all helpful.

It's beginning to look like a scam. I will not order from this Aliexpress site anymore.

View full review

Preferred solution: Deliver product or service ordered

User's recommendation: Do not become customers

BJANKA J Nrs

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UNABLE TO GET PAID PRODUCT NOR REFUND

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Aliexpress - UNABLE TO GET PAID PRODUCT NOR REFUND
Aliexpress - UNABLE TO GET PAID PRODUCT NOR REFUND - Image 2
Contains 2 confidential files for company representatives

After confirming my order on AliExpress Canada, the screen changed from $CAD to $US currency and presented a lower version of the laptop. The order had been placed through phone messaging, not a notebook queue.

Any correspondence has become impossible. I sent multiple emails explaining my payments and the product I had ordered on the Canadian site. There has been no resolution or refund.

This is causing continuous frustration and aggravation in trying to seek a resolution. I am seeking advice on potential contacts to protect Canadian consumers, and to protect the Canadian market from such practices.

View full review
Loss:
$258
Pros:
  • Hope you will get product as described
Cons:
  • You will get lower
  • Bed version of product you order

Preferred solution: Full refund

User's recommendation: Do not give credit card

Miroslav S Jre

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Training LS99236****NL help

Aliexpress - Training LS99236****NL help
Aliexpress - Training LS99236****NL help - Image 2
Aliexpress - Training LS99236****NL help - Image 3
Contains 2 confidential files for company representatives
Updated by user Jan 27, 2025

Пратката с тракинг номер LS99236****NL все още се намира в Нидерландия в транзит от 13.012025год. и едва ли ще я получа. Почти сигурно е че и тази пратка ще се загуби както се загубиха други мои 7 на брой пратки в Нидерландия под тракинг номер LS97014****NL от 09 .2024год.Вие сами преценете до колко можем да разчитаме че когато си поръчаме и си платим нещо в AliExpress ще го получим, или ще чакаме месец докато ни възстановят парите за неполучената стока.

Original review Jan 23, 2025
Hello! I am writing to you regarding an order placed with you under the number 304798****253387. The goods you sent are currently located in the Netherlands and have successfully cleared customs and been handed over to the postal company PostNL-Amsterdam 3 (A10), which must hand them over to bgpost. My concern is that the package will not be delivered to me because it is from the same place where my package is currently located under tracking number LS99236****NL. Parcels have been missing for 138 days from the post office in the Netherlands. I checked today at bgpost where I have a friend who guarantees me 100% that the parcel was not forwarded by PostNL to bgpost. My friend advised me to contact you and you as the sender of the parcel to check why the parcel was not forwarded to Bulgaria, to Bgpost, and has been in the post office in the Netherlands for 5 days now. According to the same scheme, 7 parcels disappeared from the same post office last year. Thank you in advance for your help.

To prove to you that there is a scheme for the disappearance of shipments from AliExpress in this post office of PostNL located in the Netherlands, I am sending you for verification the tracking of my shipment from 08.2024 with tracking number: LS97014****NL.

velicka1935@***.com
View full review
Pros:
  • Стоки на добри цени
Cons:
  • Не сигурна и бавна доставка

Preferred solution: Apology

User's recommendation: Международната ви логистика от към транспорт време и сигурност на пратките ви е незадоволителна особено когато стоките ви са в транзит и вероятността да де забави и изчезне стоката е голяма след което чакаш да си върнеш парите което коства нерви и изгубено време. Днес беше крайния срок да получа пратката от вас но тя все още е в транзит и не е сигорно дали въобще ще я получа както се получи с друга моя пратка от миналата година. Мисля че трябва да обърнете внимание на пратките ви с транзит през Нидерландия

1 comment
Jooske v

Tracktrace shows it deliveren in Bulgaria 30-01-2025. So sees solved.

Tammy M Kav

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| map-marker Hamilton, Ontario

The reason for my review is because they've changed dates on me for delivery will not compensate me will not give me a refund on an order I did not receive and then I'm on the phone with customer serv

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Aliexpress - The reason for my review is because they've changed dates on me for delivery...
Aliexpress - The reason for my review is because they've changed dates on me... - Image 2
Aliexpress - The reason for my review is because they've changed dates on me... - Image 3
Aliexpress - The reason for my review is because they've changed dates on me... - Image 4
Contains 3 confidential files for company representatives
Updated by user Nov 28, 2024

Well now I have the store owner saying that they're not giving me a refund and that courier company has the wrong address so now they want me to call the post office which the post office does not have my parcel to change the address so I really have no clue as to where this package is and neither does anybody else and as for refund a big fat no

Original review Nov 24, 2024
And I was on the phone with customer service and called her and she brought me right out come out and said my name is Jose. Then proceeded to tell me either to take it or leave it when we are talking about in order and what she could do for me that's pretty rude of a customer service agent to do that to a customer or sorry not to do to say to a customer watch yourself with AliExpress that's all I got to say and my son also ordered a laptop from these guys Ally Express and got a keyboard and they refused to refund him on that so he lost $80 these people are crooks as far as I'm concerned be careful with shopping with AliExpress
View full review
Kostiantyn S Nur

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Refund for undelivered parcel

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Aliexpress - Refund for undelivered parcel
Contains 2 confidential files for company representatives

Good afternoon. On December 31st, I ordered two keyboards.

However, on the same day, there was a problem at the processing station. I confirmed the parcel and sent a request for a refund. AliExpress requested evidence, which I uploaded.

AliExpress was supposed to provide an answer on February 1st, but I never received an answer. Could you please help me solve this issue?

View full review
Loss:
$48
Pros:
  • Price
Cons:
  • Recurring problems

Preferred solution: Full refund

User's recommendation: order wisely

Resolved
Kalyani J Yhu

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| map-marker Orange, Texas

Resolved: Kalani197****@***.com

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Aliexpress - Kalani197****@***.com
Aliexpress - Kalani197****@***.com - Image 2
Contains 8 confidential files for company representatives
Updated by user Dec 10, 2024

Company fixed the issue and I have been provided with settlement agreement.

Original review Dec 10, 2024

The product I ordered from your institution does not match the product sent. Most of the items I ordered are missing.

I can't contact the distributor for this country that you have referred me to.

Instead of the laptop worth 19 dollars that I ordered this time, a hands-free one was sent. What should be my next legal step in this matter?

View full review
Loss:
$98
Cons:
  • 1102

Preferred solution: Full refund

Shakaria G Kpv

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| map-marker San Sebastian De Los Reyes, Madrid

Koreaprivacyrep@***.com

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Aliexpress - Koreaprivacyrep@***.com
Contains 1 confidential file for company representatives

I have a problem with my package I think it says my package is like so what is the problem with my package can you text me back because it feels like it doesn't really comes because it says on the 29th the 26th and it didn't come at all what is going on I'm going to leave my phone number on here please call me if it's a problem my number phone 559 231 ****

View full review
Loss:
$34

Preferred solution: Deliver product or service ordered

User's recommendation: My package

Xavier L Otx

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Taking to long and hasn’t updated my package yet

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Aliexpress - Taking to long and hasn’t updated my package yet
Contains 1 confidential file for company representatives

Please provide me with an update and hurry. The tracking number is 1LSCY8Q0006Q7QB and it needs to arrive. I don't have time for a long wait and a refund.

View full review

Preferred solution: Deliver product or service ordered

User's recommendation: To hurry up

Tiffany T Kfp

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Order

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Contains 3 confidential files for company representatives

I just wanted to call because I ended up clicking the wrong button, making it seem like I received my package when I did not. I wasn't paying attention and clicked the confirm received button on a couple of things.

I know it wasn't all the items because by the time I realized what I had done, it was at least 3 to 5.

I just placed the order yesterday, so of course nothing has arrived. I just wanted to make sure you guys knew I did not receive anything and will still ship my things out.

View full review

Preferred solution: Just to make sure my items are being shipped to me and to confirm that they have not been delivered or received, even though I clicked the button before I received the item

User's recommendation: Read before you act

Lesburn W

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My package has been yet to be delivered

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Aliexpress - My package has been yet to be delivered
Contains 1 confidential file for company representatives

My package was supposed to be delivered from the 26th and I'm still waiting for it to be delivered, so I'm pissed.

View full review
Loss:
$63

Preferred solution: Full refund

Matt L Sgq

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Verified Reviewer
| map-marker Fenton, Missouri

Retutn

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Aliexpress - Retutn
Aliexpress - Retutn - Image 2
Contains 2 confidential files for company representatives

The truck did not look like the photo and it is smaller than shown in the photos. Also, it's not as strong as it should be. It wouldn't pull the trailer with a loader on it.

View full review

User's recommendation: Faster return

Auctions and Marketplaces Expert Talks

How to Shop Online Safely | Online Shopping Tips

How to Shop Online Safely | Online Shopping Tips

May 28, 2021

How safe is online shopping? Pissed Consumer interviewed Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider about safe online payments and how to avoid payment fraud. In this video, Nathan gives tips about online shopping, safety, and what to ensure when paying for products and services online.

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Nathan Grant
Nathan Grant

Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider. Nathan specializes in credit cards and online payments.

Anonymous

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Verified Buyer
| map-marker Madison Heights, Michigan

Still waiting on delivery! never received my package

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Aliexpress - Still waiting on delivery! never received my package
Contains 1 confidential file for company representatives

ordered a item from aliexpress and i am contacting you to let you know that my package wasnt delivered to my address on december 2, better trucks sent me a picture of where my package is and i can see it is outside on the ground by the delivery place in royal oak Mi and i live in madison heights Mi i called the better trucks costumer service number to talk to them about this issue but the phone number doesnt support my call and it told me to contact a better trucks carrier and it hung up the call and i contacted the customer service support service on the aliexpress website and they told me to text you about this issue can you please help me and have my package delivered to my address

i provided on the aliexpress website on my order i purchased on november 19, 2024 aliexpress has already refunded my money back to me but they told me to contact you if i still want my package and i would like to have my package delivered please because it's laying on the ground with my personal information on the package that has my name and my address

on it:(

my tracking information is

BTP174000****2841

and my order ID number is

819599****441730

can you please let the delivery place know about my package being outside on the ground and have them deliver it to my address i provided on my order on the aliexpress website it is saying on the tracking page that my package was delivered to my home but they made a mistake marking it as delivered and i never received my package at my address

the shipping carrier threw my package on the ground

with no concern and just left it at the delivery place laying on the ground and they didn't let anybody know about the delivery

can you or anyone please text me back when you read this if you receive this text message

and let me know if you can have someone deliver my package

to me please here is a picture of where my package is at as of right now thank you happy holidays

ps: on the aliexpress website on the order page it says still in transit past delivery date

i am still waiting for my package to be delivered

View full review

User's recommendation: Website ok

mei g Uwi

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| map-marker Lubbock, Texas

Tracked as delivered but havent recieved

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Aliexpress - Tracked as delivered but havent recieved
Contains 2 confidential files for company representatives

i havent recieved my package but it says its delivered, i am very upset and dissatisfied with the service, i havent been able to refund my money.

View full review
Loss:
$11
Pros:
  • Low prices on lower quality items
  • Cute accessories
Cons:
  • Slow delivery and ineffective products
  • Slow communication

Preferred solution: Full refund

User's recommendation: dont shop here.

Kristine L Dqj

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Verified Reviewer
| map-marker Orange, Texas

Purchase for $12 at most notice it's been changed to 1845

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Aliexpress - Purchase for $12 at most notice it's been changed to 1845
Contains 2 confidential files for company representatives

Ordered three cell phones that should have been no more than $12 then I receive a notice saying due to blah blah blah now it's $18.45 I owe and it's even on free shipping. They send emails per each item you've ordered one for purchase one that it's been ordered and one that it's been shipped mind you emails per item so for one item you get three separate emails ridiculous goodbye AliExpress sticking with temu.

View full review
Loss:
$8
Cons:
  • To many damn emails and raise a price after a purchase

User's recommendation: Temu

About

Related Companies

Alibaba Group, Lazada Malaysia, Lazada Philippines, MoneyGram, Cainiao Network

Summary

AliExpress is online marketplace. AliExpress is a part of Alibaba Group. The company was established in 2010. Website carries more than 5,900 products from 44 industries. Its categories include electronics, mobile phones, apparel and accessories, home and garden, health and beauty and much more. The company also offers products directly from Chinese manufacturers, products on wholesale, promotions and dollar deals. AliExpress works with both buyers who purchase a single item and who order items in bulk.

Aliexpress reviews and complaints

Aliexpress is ranked 189 out of 885 in Auctions and Marketplaces category

Area Served

Europe, Worldwide, USA, Other, Asia, Australia, UK, Canada

Payment Methods

VISAPayPalMasterCardAmerican ExpressDiscover

Aliexpress FAQs

Rebecca A. Garland
PissedConsumer Reporter

Aliexpress FAQs

Aliexpres was owned by multi-national company the Alibaba Group in 2010.

AliExpress is an online marketplace owned by Chinese conglomerate Alibaba Group. Located in Hangzhou, China, AliExpress facilitates global e-commerce transactions between merchants and consumers without traditional retail outlets. The Alibaba Group headquarters address is 969 West Wen Yi Road, Yu Hang District, Hangzhou 311121, Zhejiang Province, China. However, AliExpress operates virtually worldwide through localized websites serving clients and businesses in many countries. As an internet-based platform, the company does not have physical store locations for purchases or to conduct an Aliexpress contact. All operations, for both shoppers and merchants, are conducted online.

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