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ID
#3447106 Review #3447106 is a subjective opinion of poster.
Most helpful review

If you received a defective item, but Aliexpress asked you to return it back to China and the return fee cost more than the item.

If you received a defective item, but Aliexpress asked you to return it back to China and the return fee cost more than the item.
If you received a defective item, but Aliexpress asked you to return it back to China and the return fee cost more than the item.
If you received a defective item, but Aliexpress asked you to return it back to China and the return fee cost more than the item.
In the first, they will give you refund for smaller item in order to make you trust them and order more items. Once you order over $20. Then they will treat you like you are in China. In here, I will tell you how you can get a full refund and what they are most afraid...
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40 comments
#2231211

I am currently waiting for a refund for an item in dispute that I sent back due to it being a completely different size to the same item i brought in another colour. ======================= The item I originally brought was a dress, I liked it, it fit and so I ordered another in a different colour that they had.

It arrived and was smaller so i sent photos of the first dress and the second dress i just received to compare the two and to prove it varied considerably and unacceptably like a completely different size altogether and shorter in length and opened a dispute. I received return postage paid tracking label for Royal Mail automatically from seller and sent item back.

(brought from china, postage address in England Royal Mail 48 hour postage) Once it stated on tracking that it had been received back to the seller, I messaged seller that I can see it has been returned to them and asked them when I would receive my refund but they kept stalling paying me back my money by messaging one or two word responses such as, "ok", "be patient", "please waist" (great spelling there from the seller probably using google translate on that one) and I don't know who to contact except the seller as there isn't any option i can find so far. It may be that they will refund me as it has only been 7 days since they received the item back but I am concerned because i don't actually know what will happen next if they done and i don't have any certainty from the system as to when next steps happen or deadlines for actions.

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ID
#758953 Review #758953 is a subjective opinion of poster.
Location
Sunnyside, New York
Service
Aliexpress Customer Care
Cons
  • Customer service
  • Aliexpress management team is not tustworth
  • Fraud
Reason of review
Poor customer service
Loss
$21
Preferred solution
Full refund
New Reviewer

Two months now and I haven't refund received my money back.

Aliexpress - Two months now and I haven't refund received my money back.
Ali express order ID is 815172****282490 I ordered an item but that shopkeeper seller was not replying me continuously then when I canceled the order but I still haven't received his money. Because of this my trust in Ali Express is broken. Please refund my money. It's been more than two months now and I haven't received my money back. The seller is also not good man He is not a real person
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ID
#3863378 Review #3863378 is a subjective opinion of poster.
Location
Rawalpindi, Punjab Province
Loss
$54
Preferred solution
Full refund
New Reviewer

NO ONE WILL ANSWER

I placed an order and theres no trace of it on my account even though its been taken from my bank account. I tried to call to get help because I was not able to resolve it virtually. This is ridiculous, please call me. 605-988-****
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ID
#3863334 Review #3863334 is a subjective opinion of poster.
Loss
$24
Preferred solution
Deliver product or service ordered

Wrong color jacket

Aliexpress - Wrong color jacket
I ordered an red blazer jacket. My order arrived today with an orange jacket instead. Please resend.
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ID
#3863105 Review #3863105 is a subjective opinion of poster.
Location
Coatesville, Pennsylvania
New Reviewer

I need to change a order I placed on yesterday

Aliexpress - I need to change a order I placed on yesterday
I just wanna change my order thats all I just wanna change my order I just wanna change my order I just wanna change my order I just wanna change my order I just wanna change my order I just wanna change my order I just wanna change my order I just wanna change my order I just wanna change my order I just wanna change my order before it gets shipped
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ID
#3863022 Review #3863022 is a subjective opinion of poster.
Preferred solution
I just want to change my order I ordered yesterday trying to change it before it gets shipped out
New Reviewer

Order error

I have a duplicate order. One order needs to be refunded and 1 order needs to be received. This order was placed several months ago and I still do not have the item. I cannot get a proper response to this dispute this dispute. I don't know when to expect the item I don't know when I'll be refunded for the other. No that your item may take several months and also know that you cannot speak with a live customer service representative

User's recommendation: Customers need to be aware that some items will take several months or more to receive. Also also you cannot speak with a live agent on any kind of question.

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ID
#3862884 Review #3862884 is a subjective opinion of poster.
Pros
  • Great deals
  • Product price is low
Cons
  • Terrible dispute sytem
  • Garbage service
Loss
$2155
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Faulty product

I purchased something from aliexpress got it and it quit working the very first time I used it. Contacted the seller and the seller told me to charge it which it was fully charged. After that he seller wouldn't respond anymore. Contacted customer service for help filed dispute and nothing then they dragged ot out somemore and told sorry there is nothing we can so for you. Absolutely brutal service. Back to Amazon it is for me. S

User's recommendation: Stay awayc.

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ID
#3862856 Review #3862856 is a subjective opinion of poster.
Cons
  • No procedure for warranty cases
  • Brutal customer service
Loss
$70
Preferred solution
Let the company propose a solution
New Reviewer

Worst customer Service everrre

I didnt receive 2 packages & could not get a refund .. the delivery process is excruciating smh I order a pair of shorts July 2nd & I still have yet to receive them & was not issued a refund - also the tracking info is fraud !
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ID
#3862689 Review #3862689 is a subjective opinion of poster.
Loss
$45
Preferred solution
Full refund

They said I didn't receive that you didn't receive payment but you did

They said I didn't send my payment but I did it's been out of my debit card at the CSC credit Union on August 9th they took $5.31 so it's paid for and I want the cover for a style 5 2021 model Motorola phone green I've already paid they've taken out of my checking thank you have a blessed days
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ID
#3862410 Review #3862410 is a subjective opinion of poster.
Location
Canton, Ohio

Need my order number for the order i placed

No one can give me my order number. For the order I placed for the Dynam F4u Corsair replacement landing gear. They said if I don't receive a order number in 10 minutes. Contac us back. That's a bunch of sht. This is a bs hobby co. That rip people off . I will not order from this co. Ever a again and I will tell all my flying club people. To do the same this co. Is no good

User's recommendation: Not to buy from this company.

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ID
#3862149 Review #3862149 is a subjective opinion of poster.
Location
Green Valley, Arizona

Never received my wig

I ordered a wig from the aliexpress website for my birthday & never received the wig I contacted the seller about it and they told me that it was saying delivered on there end but Im telling them someone must have stolen the wig cause I never received it & they did nothing about it I couldnt get my money back or I didnt have a wig to where on my birthday & I paid almost $200 for that wig
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ID
#3862009 Review #3862009 is a subjective opinion of poster.

Dispute

It seems that nobody reading my messages. I get the same response every time. It doesnt help at all.
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ID
#3861723 Review #3861723 is a subjective opinion of poster.
Location
Berlin, Land Berlin

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Scammed

Hello..I ordered something back in May. I never received it. I placed a dispute in & the store owner told me to remove my dispute she will send another product. I kept asking her for the tracking ## just recently she stated I should have received it last tuesday. I...
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ID
#3861528 Review #3861528 is a subjective opinion of poster.
Location
Trenton, New Jersey
Loss
$200
Preferred solution
Full refund

Auctions and Marketplaces Expert Talks

How to Shop Online Safely | Online Shopping Tips

May 28, 2021

How safe is online shopping? Pissed Consumer interviewed Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider about safe online payments and how to avoid payment fraud. In this video, Nathan gives tips about online shopping, safety, and what to ensure when paying for products and services online.

Nathan Grant
Nathan Grant

Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider. Nathan specializes in credit cards and online payments.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Where is my refunds??? Is very late

Aliexpress - Where is my refunds??? Is very late
Aliexpress - Where is my refunds??? Is very late
Aliexpress - Where is my refunds??? Is very late
Aliexpress - Where is my refunds??? Is very late
Update by user Aug 17, 2022

Sucks

Update by user Aug 17, 2022

Sucks

Original review posted by user Aug 17, 2022
Where is my refund? Never got my refund back. Use to get my refund in 2 days. Nog for more than 4 month and I got nothing.

User's recommendation: Very nice company...

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ID
#3860954 Review #3860954 is a subjective opinion of poster.
Pros
  • Im very pleased with aliexpress
Cons
  • Refunding process sucks
Loss
$100
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My order not arrived yet

Aliexpress - My order not arrived yet
I order a dress on June 25 and I still don't receive.y order$$*****???$$$$__##### please I need to know when I'm going to have it
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ID
#3860113 Review #3860113 is a subjective opinion of poster.
Location
South Bend, Indiana
Product
Promgirl Dress
Pros
  • Cheap and quick
Cons
  • Delivery time too long
Loss
$170
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My order hasn't arrive

Aliexpress - My order hasn't arrive
Update by user Aug 16, 2022

Not good

Original review posted by user Aug 16, 2022
My order I make on June 25 it's not here yet I need to know when I'm going to receive my order$$$$$_____
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ID
#3860090 Review #3860090 is a subjective opinion of poster.
Pros
  • Pots
  • Product never arrived
Cons
  • Slow service
Loss
$170
Preferred solution
Deliver product or service ordered

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