Aliexpress Reviews

I ordered a smartphone with them as a very good loyal elite customer... never got updated...

every time I contacted them... they told me 'be patient, wait and you have a 1 Euro coupon...' when after 5 weeks nothing happened and the deadline passed, I wanted my refund... like stated... But no...

it's my responsibility to go and look after my package??? After complaining and denied refund, they even state my delivery was completed on 26th of July just to make sure they are not responsible anymore... they are real gangsters and will do whatever to not comply... they are scammers, frauds and whatever they state and promise will never happen...

never believe them... you lose your money, time and happiness with buying here...

by the way, I am a longtime elite customer who spent 18,000 Euro last year with them... stay away.

Hello, I ordered a 48V Rechargeable Batteries Electric Brushcutter with Wheels via AliExpress and from Zamika company Store;
It came to me and the Brushcutter was Dead On Arrival (not working at all). I contacted AlliExpress thru the Help Center and I was told to send it back to the company (Zamika Store) via the post office and not via any other company so it will be cheaper.

I did and cost me 38 Euros.
The company got in contact with me saying if I charged the batteries if I did everything right and I did. I send them a video showing all the steps I took to make it work. But the Brushcutter was dead it did not work. So I asked for my money back plus the shipping fee.
They refunded me the money for the Brushcutter but not for the shipping fee.

I even contacted *** from Help Center which it reassured me that they understand my claim and they would escalate my case to the senior team.

But I never heard from anyone.
Mind you I have sent all th documents and videos they asked me on time but AliExpress but they closed this case without notifying me. I have the screen shot of the help center I have the video that the machine did not worlk, it sad a big company as AliExpress to do business like this.
Please help

So my story is I made a purchase a 1783.62 multiple items come to find out they divide those items into individual items and give each item an order number that made it much difficult for me to track down which order it was and because they do one at a time right so maybe me I made a purchase it was too much so it declined it so I took a couple items off to be able to purchase items that I want and when I went to go try the second time I accidentally push Google pay and it shows a card that I didn't want because I had a card on fire with them and I noticed that backspace and it went away but it still went through but and then it canceled because there's no money on that card and so when I went back got my plate my my check out list back I put in the right card it went through but after so many attempts those two attempts they the freezing the payment and they wanted me to verify the account the card that I use and a statement of my bank to show that it's me that it's mine and within those 24 hours I attempt it to upload these pictures to document and the and the card remind you that car that I was usually was the virtual card so I had to take a screenshot so when I go to click and verify or appeal that's what they have it as to verify your account is a pill verification so when I click that I went to the link to the page rush shows me to where I can post the the documents on so when I click browse pictures or dials pictures it wasn't letting me upload or select any pictures that I had on there was another difficult thing so couple hours went by then I decided to do it again and see what the hell was he letting me so I decided to call one of them and she got on the phone I explain to her I was everything's uploading my documents and all that and that time she let me upload the screenshots of it not letting me select any any pictures on my on my on my my browser and so I took a screenshot of that then I took a screenshot of the virtual car cuz she was accepting it I took a picture of the page on my bank where it shows your bank statements and all that that I had no files no documents available the account was new so I uploaded it and showed it to her in the chat cuz that's where it was only letting me she unders to my situation understood the whole process that what was going on and I was trying to verify my account to which I did cuz she took that inconsideration she uploaded and send it to the higher ups but by that time the like 20 minutes later I get a message on my email saying that in the saying that they came with the decision saying that I didn't make the deadline so for security presence the account the process the payment has been closed canceled and a refunded to my account 3 to 20 days

So I went off the rails cuz I provided a ownership letter of my bank saying that that is my bank and all this and that they are not accepting it still saying that the process has been made that but the refund hasn't yet to get to my account so I was having issues with him because anytime I did that I was uploading the wrong order number and they're only doing one order at a time when the purchase that I made was $1,700 $83.62 when I was doing previously they were saying that the account that we never processed your account we never got money out of your account it's been canceled it wasn't that so I took a screenshot of my bank accounts transactions showing that 1783.62 is pending meaning they took it out of my bank I was negative and I was I was in the negative but I was at zero balance after that purchase so it's kind of confusing how their system works because it's you make a big order but they divide the orders and give them each individual orders order numbers as two complicated it's like if I have an account with you guys can you guys pull all that out and see what was going on in my file and my profile or in my account no they want you to put in the work put in the right thing Make sure you're incorrect you're correct all that you're saying and doing so that kind of like made me aggravated and angry about the whole situation but knowing that I provided everything that I that they asked with me they had no they didn't work with me they didn't just give me the refund I wanted to make the purchase I wanted these items to come at a certain time in a certain day your gifts now I'm looking like a big old jackass another so many attempts to talk to somebody up above You know I'm saying like I had a track every order number that was due to be refunded I put them all and I screenshot it then paste up copied and paste them and then they tell me you have to do one at a time I'm like girl pick one because we're going to be here all night and be here all night until all these can be either stop prevent it or change the account cuz I end up having some problems with my bank due to it being you I got hacked fuzzling activity was going on so I closed it I personally closed my account I have the document to show that and then my bank stated that if any transactions it posits are pending to be deposited into my account it will be sent right back to the sender And I was trying to explain that to them to which I was trying to gain communication with somebody that can help me so I ended up multiple times but you know the screen the order numbers were smissing me up because anytime they send it to the higher up the higher ups keep saying this order never got purchase this purchase never got even processed I was like okay the wrong order number so I had to track those down like I said And so when I did I copy and pasted all those order numbers into the chat it was about like 20 to 47 items that was that b**** much of an order mind you so she said you got to pick one night at a time so I said pick one then pick one so she send me the little laying of the pictures I clicked it click both let's do this and I actually told her we're going to be here all night cuz we got to do that for every item that I posted there because not just one and I want all that either to be sent to a different account or provide me up credit a refund to be a credit in their system cuz I still want to purchase those items right The refund has it been processed they're not working with me they're treating me like I done something wrong and that they can do nothing about it I from what I've gone through with this AliExpress I feel like I should have You know the benefit of the doubt they've been very descriptive I provided everything that they asked of me proof evidence that identifies that it was my account it still is still there I have letter of ownership and I have emails between me and my bank saying that any deposits any transfers any credit that's going to be due to be depositing to my account we'll get sent back to the sender so all I want to do too fast in that process is to be able to get that credit back onto my account on *** and for me to make the purchases I don't see how difficult that can be You had the evidence to show that that is me that is my card my account there's no foul play there's no fraudulent activity going on there's nothing none of that but they're still saying that the refunds being processed and you got the pay attention to your bank because it is going to be deposited from 3:00 to 20 days from now

To whom it may concern at the Legal Department: *** - One is starting a respectful conversation is my first step on my part , and admittedly all systems have faults including me. But the hard part is for both people and systems to admit they have faults.

Starting with me, I take only if offered, and the exchange is fair; both can benefit down the road. Reputation can be built for good, but the opposite is true too if the inside man is left unchecked by the one that hired them in the first place. And now, starting with you is both simple and complicated. The writer, the architect, and those who wrote the code stay in their seats to collect and reap from their coding, the work built from the ground up on the backs of others.

Those who labor are too busy laboring to notice anything importantjust mundane everyday life and purchases made year-round is the way many live life nowadays. If inclined to create projects and never finish them, the cycle never ends; they too become human hamsters, just different metaphorical wheels. If you were inclined to be fair with those who are fair with you, I would show my simple inventions or ideas; just don't know anyone with a brain and status that can look at mine just to ask them what it would be like to put the ideas to work.

I only want some feedback and perhaps possibly to return the fake SSD, which can be improvedeach one of them to proportionate heights of storage holderswhich will repay if I talk to the right person. The last sentence has two meanings.

I ordered a six-piece black fork cover kit for 2018 Harley Breakout FXBRS Softail. The kit did turn up, and the product looks absolutely great.

There does not seem to be anything wrong with the finishing, machining, the color, the paint, or the powder coat on it, but when I put it next to my bike and did the measurements, it does not fit the particular model that I ordered it for. When I went back and took photos of the postage on the box and the sticker on the side of the box, they had actually given me one for a Harley Davidson Fatboy, which is totally different. Therefore, I tried to look on the site and find one with the correct measurements for my bike because I still want to buy the product from you, but I had problems finding it. I think I may have found it now, but I have to do a little bit more research on it, so I would request a refund.

I paid $111 through PayPal, and PayPal said they can get it back for me, but I would rather deal with you people. If you could send me a return sticker and everything so I can return the item to you, it would be much appreciated, and then I will search back on the site to find the right product and order that. It does show one on your site which I think fits, so I will see if I can find the reviews. I'm not the best with technology, but I have got the amount that I paid documented, the order when I ordered it, the order receipt documented, and the delivery tracking documented.

I have taken photos of every step that has happened on my phone to do with AliExpress. I have bought from you before, and I'm quite happy with your product. I would like to buy from you again, but I request a full refund for this considering somebody in the warehouse has just picked up the wrong box by mistake and sent it. Could you please let me know as soon as possible?

I did wait a little while for this product, and it looks like I'm going to be waiting longer again now. I would like to have my bike back on the road. It is pulled apart, so I can fit these items. I do not want to put it back together and then pull it apart to refit and back together again.

I would rather wait for the parts and assemble it once. Thank you very much.

I am writing to formally document an unresolved consumer complaint regarding a defective product purchased through AliExpress.com and the companys subsequent refusal to provide a reasonable remedy.

I have been a regular AliExpress customer for several years and, at the time of this incident, still had multiple active orders with the platform. My experience in this matter demonstrates a concerning lack of accountability and customer support.

In November 2025, I ordered two pairs of earrings from AliExpress.com as Christmas gifts for a family member.

Given the seasonal nature of the purchase, I placed the order well in advance to ensure timely delivery. The items were delivered on December 8, 2025.

At the time of receipt, the earrings were enclosed in a clear case, and the defect was not immediately apparent. As the items were intended as gifts, they remained wrapped until December 25, 2025. Upon opening the gifts that morning and attempting to wear the earrings, it became clear that one pair was defective and missing a stone.

On December 25, 2025, I contacted the seller through AliExpress, clearly explaining the issue and providing photographic evidence showing the missing stone.

The seller instructed me to initiate a return and refund by clicking a dispute button; however, no such option was available in my order interface. I informed the seller of this issue, and they responded that they would contact AliExpress customer service to open a dispute on my behalf.

After receiving no further response, and discovering that the previously listed support@***.com email address was no longer functional, I contacted AliExpress customer service via online chat. Once again, I explained the issue and uploaded the same clear photographs showing the defective earring.

Several days later, I received an email from AliExpress customer service requesting a video to demonstrate that the product was defective, despite the issue being a visible missing stone rather than a functional problem. Although I expressed concern about the necessity of a video under these circumstances, I complied and submitted a video clearly showing the missing stone.

Despite providing both photographic and video evidence, AliExpress customer service ultimately informed me that no refund or replacement would be provided, citing that it was too late to take action.

At no point did I demand an unreasonable resolution.

I did not insist on a return shipment at AliExpresss expense, nor did I demand compensation beyond what was appropriate.

I simply requested that AliExpress take responsibility for a defective item that was delivered to me and provide a reasonable solution, such as a replacement or refund.

It is unclear why AliExpress customer service required additional evidence in the form of a video if there was never an intention to resolve the issue. Furthermore, the contradiction between the sellers instruction to open a dispute and customer services refusalafter reviewing the requested evidenceraises serious concerns about AliExpresss dispute resolution process and its commitment to customer protection.

Based on this experience, I believe consumersparticularly those shopping internationallyshould be aware of the risks associated with purchasing from AliExpress, especially when defective merchandise is involved and post-delivery support is denied.

Note: aliexpress sent the same email reply 4 times to me.

Aliexpres reefuses to refund in cash

I bought an item but the seller sent a wrong colour so I opened a dispute which I won as RETURN -REFUND. So i prepared the parcel and post it paying the return shipping fee.

After a month the seller received the parcel and i received my refund but not the shipping cost. I contacted the online help and the high team answered via email asking more documents...so I sent the post office invoice plus the tracking number. They replied that on the invoice were not writemn my name and other details. So i went back to the post office to complete the details and send them the document.

They refused to refund the return shipping money offering coupons. I refused and i explain that i paid in cash and i am entitled to be refunded in cash...The seller had accepted my claim --Case Number:250380****656704) --and i forwarded the sellers acceptance BUT THE CONTINUE TO REFUSE.

I explain that all other major online platforms when is a sellers fault, they usually issue prepaid return labels...or they refund when they receive the post office tracking and ivoice...and also in one case the issue a numer code so the buyer can insert the return item into the BOX IN self service. Unfortunately the Aliexpress team does not refund ...they KEEP THE MONEY in custody and they blackmail their customers

Order not received of Westinghouse model number 4650 generator has been paid by PayPal. I see the removal on my checking account through PayPal.

I have not received confirmation of my order. Please tell me what has happened why my order cannot be received, and I don't understand why anyway you can help me is greatly appreciated. Please let me know as we speak on the phone how this problem can be taken care of any other information. I would appreciate you letting me know so I can properly receive my order.

Thank you. My order has not been determined, and let me know that it is in order of being taken care of so I can expect the shipping with a date that you have not told me what it is. Any other possibilities that can take care of this, or I will have to take and have it removed from PayPal, the payment that was sent to you. Please let me know the status of my order of a Westinghouse generator 4650 generator in wattage that it produces.

Please let me know what I can do to take care of this problem, or I will have this removed from PayPal that was taken care of to you to have this generator sent to me as the order has been requested. I need to know when this has been shipped so that my process to PayPal to have the payment taken care of will be removed for $316.48. Please let me know the status of my order. I need to hear from you as soon as I can to see what I can do to have electricity because I live in the wilderness in the *** in ***, ***.

Please let me know when I can expect this to happen so I can understand why I cannot have electricity. I live in a wild wilderness, and I need power in order to continue to live in the order that I can live in with the generator that I have put on order. I would appreciate it if you would answer this and let me speak to you by telephone so that I can understand completely what is going to happen to my order so that I can figure out whether I should get a hold of PayPal and have them return the payment to me that was made by you according to the records showing in PayPal. I have been writing this letter to you for a long time to understand why this order has not been processed.

I have done business with you before, and I've been happy until now when I have no report of my order being in process. I would like to speak to you now as I'm writing this down to understand why this order has not been processed and shipped to me in your order that it normally does with all of the business I have done with you. Now it is not like it should be, and I cannot understand why my order has not been shipped. Please let me know when I can expect this as soon as possible because I am going to PayPal to have my order taken care of as being removed.

This $111.48 shows up in my bank account, and I would expect to have my order shipped, or this is going to have to be blocked according to what my bank is showing in the process that I am seeing. I don't know how much information you need in order to come up with the answer to figure out why this order has not been processed. Please take care of this as soon as you can so that I can understand why I have not received my order. I have done business with you, and your delivery generally has been reported on time.

I can expect to receive it, and everything has worked out as you have said it would be. Please process this account to figure out what I can expect because I am going to get in touch with PayPal after we speak if you cannot answer my questions as far as why or how or where my order can be, so I don't go in process with PayPal. Please let me know after I have processed all of this information to you, which I would expect a response to so I can decide which direction I should go in order to receive my order or have a refund come through PayPal. Please let me know when I can expect this to be happening either in the shipping of the Westinghouse generator 4650 W that the generator produces.

Please let me know soon. I am getting bored with writing all this information so that I can process a problem that should be taken care of without having to go through all of this writing to you. I will continue to process this until I have put in enough information for you to understand and process my order as I have been telling you because I live in a wild wilderness. I need electricity through my generator which you have not shipped to me, and I don't understand why this hasn't happened.

It shows in my bank that I have paid you and have no response. Please let me know what I should do in order to receive the generator that I need to have shipped to me as soon as we can have it done. What more do you need me to say in order to get this information processed so that this order will come through as I've requested before in this letter? I need to have an answer from you as soon as I can so I can decide what I should do in order to receive the generator or get a refund on the money that I have paid to you.

I hope that I have been explaining enough information so that you can respond because I want to have the generator as soon as possible, or I will have to get a hold of PayPal. I wish you could understand what's going on so you can take care of it in an honorable way because I have enjoyed doing business with you until this time. When can I expect a return information on what I am telling you here as I'm trying to get things in order for you to understand? I will receive the order that has been under request rather than going into PayPal to ask for a refund which would be removed from you, which shows in a record that you have been paid by PayPal.

I don't know how much more I can tell you of a problem that we are having with a generator, a Westinghouse 4650 W generator that is used for the process of my electricity living in the wild wilderness. I hope you can understand what I'm trying to say so that I can get the order taken care of so I have electricity once again at my home living in the wild wilderness. I have been doing business and have enjoyed it, but you have not responded in taking care of this order. Please take care of it so that I can stop going to PayPal to get a refund on the order that you have been paid.

This order is needed for my electricity at home, and I need it as soon as I can receive it, which I need to understand why you haven't processed this order. Please take care of it as soon as you can because all of the time that I have been trying to get a refund or the generator, I have not had any response from you at all. If I don't hear from you soon, I'm going to get a hold of PayPal and have this money taken care of in the payment that I have made to you, and I wish you could take and get things in order so this process can be taken care of for myself as well as you without having to report a problem with this order.

I need to understand why this hasn't happened. You need to please let me know so I can understand the reasons, because I have done so much business with you, and now you will not take care of an order that I have requested and has been paid for through PayPal and also has been withdrawn from my bank.