Aliexpress

Hello, I ordered a 48V Rechargeable Batteries Electric Brushcutter with Wheels via AliExpress and from Zamika company Store;
It came to me and the Brushcutter was Dead On Arrival (not working at all). I contacted AlliExpress thru the Help Center and I was told to send it back to the company (Zamika Store) via the post office and not via any other company so it will be cheaper.

I did and cost me 38 Euros.
The company got in contact with me saying if I charged the batteries if I did everything right and I did. I send them a video showing all the steps I took to make it work. But the Brushcutter was dead it did not work. So I asked for my money back plus the shipping fee.
They refunded me the money for the Brushcutter but not for the shipping fee.

I even contacted EVA from Help Center which it reassured me that they understand my claim and they would escalate my case to the senior team.

But I never heard from anyone.
Mind you I have sent all th documents and videos they asked me on time but AliExpress but they closed this case without notifying me. I have the screen shot of the help center I have the video that the machine did not worlk, it sad a big company as AliExpress to do business like this.
Please help

So my story is I made a purchase of $1783.62 for multiple items. Come to find out, they divided those items into individual items and gave each item an order number.

That made it much more difficult for me to track down which order it was. Because they do one at a time, right? So maybe for me, I made a purchase that was too much, so it declined. I took a couple of items off to be able to purchase the items that I wanted.

When I went to try the second time, I accidentally pushed Google Pay, and it showed a card that I didn't want because I had a card on file with them. I noticed that I could backspace, and it went away, but it still went through. Then it canceled because there was no money on that card. When I went back and got my checkout list back, I put in the right card, and it went through.

But after so many attempts, those two attempts froze the payment, and they wanted me to verify the account, the card that I used, and a statement from my bank to show that it was mine. Within those 24 hours, I attempted to upload these pictures to document it. The card, remind you, that I was using was the virtual card, so I had to take a screenshot. When I went to click and verify or appeal (that's what they had it as, to verify your account is an appeal), I clicked that.

I went to the link to the page that shows me where I could post the documents. When I clicked browse pictures or files, it wasn't letting me upload or select any pictures that I had on there, which was another difficult thing. A couple of hours went by, then I decided to do it again and see what was happening. So I decided to call one of them, and she got on the phone.

I explained to her that everything was uploading my documents and all that. At that time, she let me upload the screenshots of it not letting me select any pictures on my browser. I took a screenshot of that, then I took a screenshot of the virtual card because she was accepting it. I took a picture of the page on my bank where it shows my bank statements and all that, but I had no files or documents available.

The account was new, so I uploaded it and showed it to her in the chat because that's where it was only letting me. She understood my situation and the whole process of what was going on. I was trying to verify my account, which I did because she took that into consideration. She uploaded it and sent it to the higher-ups.

But by that time, like 20 minutes later, I got a message in my email saying that they came to a decision saying that I didn't make the deadline. For security reasons, the account process, the payment has been closed, canceled, and refunded to my account in 3 to 20 days.

So I went off the rails because I provided an ownership letter from my bank saying that it is my bank, and they are not accepting it, still saying that the process has been made, but the refund hasn't yet gotten to my account. I was having issues with them because anytime I did that, I was uploading the wrong order number, and they're only doing one order at a time. The purchase that I made was $1783.62.

When I was doing it previously, they were saying that the account never processed your account and they never got money out of your account. It’s been canceled. It wasn't that. So I took a screenshot of my bank account transactions showing that $1783.62 is pending, meaning they took it out of my bank.

I was in the negative, but I was at zero balance after that purchase. It's kind of confusing how their system works because you make a big order, but they divide the orders and give them each individual order numbers. It's too complicated. It's like if I have an account with you guys, can you pull all that out and see what was going on in my file, my profile, or my account?

No, they want you to put in the work, ensure that you're correct in all that you're saying and doing. That kind of like made me aggravated and angry about the whole situation. Knowing that I provided everything that they asked of me, they had no consideration for my efforts. They didn’t just give me the refund.

I wanted to make the purchase. I wanted these items to come at a certain time on a certain day for gifts. Now I'm looking like a big old *** after so many attempts to talk to somebody up above. You know what I'm saying?

I had to track every order number that was due to be refunded. I put them all, then I screenshot them, then copy-pasted them, and then they told me I had to do one at a time. I'm like, “Girl, pick one because we're going to be here all night.” I would have been here all night until all these can be either stopped, prevented, or changed the account. I ended up having some problems with my bank due to it being hacked.

Fuzzling activity was going on, so I closed it. I personally closed my account. I have the document to show that. My bank stated that if any transactions or deposits are pending to be deposited into my account, they will be sent right back to the sender.

I was trying to explain that to them, trying to gain communication with somebody who can help me. I ended up multiple times in this situation, but the screen, the order numbers were messing me up because anytime they sent it to the higher-ups, they kept saying this order never got purchased, this purchase never got processed. I was like, “Okay, wrong order number.” So I had to track those down, like I said. When I did, I copy-pasted all those order numbers into the chat.

It was about like 20 to 47 items; that’s how big of an order it was, mind you. So she said you have to pick one item at a time. I said, “Then pick one.” So she sent me the link of the pictures. I clicked it, clicked both, and said, “Let’s do this.” I told her we were going to be here all night because we have to do that for every item that I posted there because it’s not just one.

I want all that either to be sent to a different account or provide me a refund to be a credit in their system because I still want to purchase those items. The refund hasn’t been processed. They're not working with me. They're treating me like I've done something wrong and that they can do nothing about it.

From what I've gone through with AliExpress, I feel like I should have, you know, the benefit of the doubt. They've been very descriptive. I provided everything that they asked of me, proof, evidence that identifies that it was my account; it still is, and I have a letter of ownership and emails between me and my bank saying that any deposits, any transfers, any credit that's going to be deposited into my account will get sent back to the sender. All I want to do is to fast-track that process to get that credit back onto my AliExpress account so I can make the purchases.

I don't see how difficult that can be.

You have the evidence to show that that is me, that is my card, my account. There's no foul play, there's no fraudulent activity going on, and still they're saying that the refund is being processed and I need to pay attention to my bank because it is going to be deposited in 3 to 20 days from now.

Order not received of Westinghouse model number 4650 generator has been paid by PayPal. I see the removal on my checking account through PayPal.

I have not received confirmation of my order. Please tell me what has happened why my order cannot be received, and I don't understand why anyway you can help me is greatly appreciated. Please let me know as we speak on the phone how this problem can be taken care of any other information. I would appreciate you letting me know so I can properly receive my order.

Thank you. My order has not been determined, and let me know that it is in order of being taken care of so I can expect the shipping with a date that you have not told me what it is. Any other possibilities that can take care of this, or I will have to take and have it removed from PayPal, the payment that was sent to you. Please let me know the status of my order of a Westinghouse generator 4650 generator in wattage that it produces.

Please let me know what I can do to take care of this problem, or I will have this removed from PayPal that was taken care of to you to have this generator sent to me as the order has been requested. I need to know when this has been shipped so that my process to PayPal to have the payment taken care of will be removed for $316.48. Please let me know the status of my order. I need to hear from you as soon as I can to see what I can do to have electricity because I live in the wilderness in the United States of America in Escanaba, Michigan.

Please let me know when I can expect this to happen so I can understand why I cannot have electricity. I live in a wild wilderness, and I need power in order to continue to live in the order that I can live in with the generator that I have put on order. I would appreciate it if you would answer this and let me speak to you by telephone so that I can understand completely what is going to happen to my order so that I can figure out whether I should get a hold of PayPal and have them return the payment to me that was made by you according to the records showing in PayPal. I have been writing this letter to you for a long time to understand why this order has not been processed.

I have done business with you before, and I've been happy until now when I have no report of my order being in process. I would like to speak to you now as I'm writing this down to understand why this order has not been processed and shipped to me in your order that it normally does with all of the business I have done with you. Now it is not like it should be, and I cannot understand why my order has not been shipped. Please let me know when I can expect this as soon as possible because I am going to PayPal to have my order taken care of as being removed.

This $111.48 shows up in my bank account, and I would expect to have my order shipped, or this is going to have to be blocked according to what my bank is showing in the process that I am seeing. I don't know how much information you need in order to come up with the answer to figure out why this order has not been processed. Please take care of this as soon as you can so that I can understand why I have not received my order. I have done business with you, and your delivery generally has been reported on time.

I can expect to receive it, and everything has worked out as you have said it would be. Please process this account to figure out what I can expect because I am going to get in touch with PayPal after we speak if you cannot answer my questions as far as why or how or where my order can be, so I don't go in process with PayPal. Please let me know after I have processed all of this information to you, which I would expect a response to so I can decide which direction I should go in order to receive my order or have a refund come through PayPal. Please let me know when I can expect this to be happening either in the shipping of the Westinghouse generator 4650 W that the generator produces.

Please let me know soon. I am getting bored with writing all this information so that I can process a problem that should be taken care of without having to go through all of this writing to you. I will continue to process this until I have put in enough information for you to understand and process my order as I have been telling you because I live in a wild wilderness. I need electricity through my generator which you have not shipped to me, and I don't understand why this hasn't happened.

It shows in my bank that I have paid you and have no response. Please let me know what I should do in order to receive the generator that I need to have shipped to me as soon as we can have it done. What more do you need me to say in order to get this information processed so that this order will come through as I've requested before in this letter? I need to have an answer from you as soon as I can so I can decide what I should do in order to receive the generator or get a refund on the money that I have paid to you.

I hope that I have been explaining enough information so that you can respond because I want to have the generator as soon as possible, or I will have to get a hold of PayPal. I wish you could understand what's going on so you can take care of it in an honorable way because I have enjoyed doing business with you until this time. When can I expect a return information on what I am telling you here as I'm trying to get things in order for you to understand? I will receive the order that has been under request rather than going into PayPal to ask for a refund which would be removed from you, which shows in a record that you have been paid by PayPal.

I don't know how much more I can tell you of a problem that we are having with a generator, a Westinghouse 4650 W generator that is used for the process of my electricity living in the wild wilderness. I hope you can understand what I'm trying to say so that I can get the order taken care of so I have electricity once again at my home living in the wild wilderness. I have been doing business and have enjoyed it, but you have not responded in taking care of this order. Please take care of it so that I can stop going to PayPal to get a refund on the order that you have been paid.

This order is needed for my electricity at home, and I need it as soon as I can receive it, which I need to understand why you haven't processed this order. Please take care of it as soon as you can because all of the time that I have been trying to get a refund or the generator, I have not had any response from you at all. If I don't hear from you soon, I'm going to get a hold of PayPal and have this money taken care of in the payment that I have made to you, and I wish you could take and get things in order so this process can be taken care of for myself as well as you without having to report a problem with this order.

I need to understand why this hasn't happened. You need to please let me know so I can understand the reasons, because I have done so much business with you, and now you will not take care of an order that I have requested and has been paid for through PayPal and also has been withdrawn from my bank.

I am writing to formally document an unresolved consumer complaint regarding a defective product purchased through AliExpress.com and the companys subsequent refusal to provide a reasonable remedy.

I have been a regular AliExpress customer for several years and, at the time of this incident, still had multiple active orders with the platform. My experience in this matter demonstrates a concerning lack of accountability and customer support.

In November 2025, I ordered two pairs of earrings from AliExpress.com as Christmas gifts for a family member.

Given the seasonal nature of the purchase, I placed the order well in advance to ensure timely delivery. The items were delivered on December 8, 2025.

At the time of receipt, the earrings were enclosed in a clear case, and the defect was not immediately apparent. As the items were intended as gifts, they remained wrapped until December 25, 2025. Upon opening the gifts that morning and attempting to wear the earrings, it became clear that one pair was defective and missing a stone.

On December 25, 2025, I contacted the seller through AliExpress, clearly explaining the issue and providing photographic evidence showing the missing stone.

The seller instructed me to initiate a return and refund by clicking a dispute button; however, no such option was available in my order interface. I informed the seller of this issue, and they responded that they would contact AliExpress customer service to open a dispute on my behalf.

After receiving no further response, and discovering that the previously listed support@***.com email address was no longer functional, I contacted AliExpress customer service via online chat. Once again, I explained the issue and uploaded the same clear photographs showing the defective earring.

Several days later, I received an email from AliExpress customer service requesting a video to demonstrate that the product was defective, despite the issue being a visible missing stone rather than a functional problem. Although I expressed concern about the necessity of a video under these circumstances, I complied and submitted a video clearly showing the missing stone.

Despite providing both photographic and video evidence, AliExpress customer service ultimately informed me that no refund or replacement would be provided, citing that it was too late to take action.

At no point did I demand an unreasonable resolution.

I did not insist on a return shipment at AliExpresss expense, nor did I demand compensation beyond what was appropriate.

I simply requested that AliExpress take responsibility for a defective item that was delivered to me and provide a reasonable solution, such as a replacement or refund.

It is unclear why AliExpress customer service required additional evidence in the form of a video if there was never an intention to resolve the issue. Furthermore, the contradiction between the sellers instruction to open a dispute and customer services refusalafter reviewing the requested evidenceraises serious concerns about AliExpresss dispute resolution process and its commitment to customer protection.

Based on this experience, I believe consumersparticularly those shopping internationallyshould be aware of the risks associated with purchasing from AliExpress, especially when defective merchandise is involved and post-delivery support is denied.

Note: aliexpress sent the same email reply 4 times to me.

aliexpress refuses to refund in cash. I bought an item, but the seller sent a wrong color, so I opened a dispute which I won as return-refund.

So I prepared the parcel and posted it, paying the return shipping fee. After a month, the seller received the parcel and I received my refund, but not the shipping cost. I contacted the online help, and the high team answered via email asking for more documents, so I sent the post office invoice plus the tracking number. They replied that my name and other details were not written on the invoice.

So I went back to the post office to complete the details and sent them the document. They refused to refund the return shipping money, offering coupons. I refused and explained that I paid in cash and I am entitled to be refunded in cash. The seller had accepted my claim (Case Number: 250380****656704), and I forwarded the seller's acceptance, but they continue to refuse.

I explained that all other major online platforms, when it is a seller's fault, usually issue prepaid return labels or they refund when they receive the post office tracking and invoice.

Also, in one case, they issue a number code so the buyer can insert the return item into the box in self service. Unfortunately, the aliexpress team does not refund; they keep the money in custody, and they blackmail their customers.

In January I bought a phone for $84 with $8 shipping cost at VipCaseStore at aliexpress and 2 days later it stopped charging.
Order: 306705****696995
I needed phone right away since phone towers were updating to Volte and old phone would not support it so i took it to repair shop but i also asked for refund right away. It turns out the phone had been opened before it was sold to me so they confirm its not new and could not be fixed since flat cable between logicboard and charging port gets damaged repeatedly.
I provided aliexpress video proof of phone not charging, video of me opening the package and a receipt from certified phone repair shop stating the problem with the phone but they only gave me $27 of $92 i spent and told me ( the phone has value and proof not good enough )
When the phone dropped to 0% i asked them what value it has now since it wont charge and wont work and they can never answer that.

I told them i would be happy to send it back if they pay for the shipment if it means full refund for defected phone thats not even new but advertised as new and they never answer that,,,just robotic answer same every time ( phone has value proof not good enough )
I even had to buy a new phone here in Iceland because of that and i even sent them a receipt for that just to tell them that this phone they sold has 0 value and cant be used.
Worst is the support. Live support was always so helpful and wanting to do everything possible to give me my refund and after around 15 times going from email decline to live support they even said ( this time i am asking that phone does not have to be returned and we are doing everything to give you your refund ) and that got my hopes up but common you can guess what they answer me in email.
This is hopeless and give up like they wanted me to, they have been giving me emotional damage with all this chat and emails, probably laughing at me behind the computers having time of theyr lives knowing they will never refund me for this broken phone they sold me.
They contacted me more than week ago saying they wanted to refund me and i was so happy but little did i know they just wanted to have more fun with me. Later they tell me its refund in coupon and i would have to make new account because i deleted old one and buy something and send payment details to verify...I was not falling for that trap and we go back and forth 18 times regarding this matter LOL...now they say they cant send me emails and its because they reply to 18 email story in Gmail and i think there is a CAP and they wont create new email...Im not deleting this story.
I hope i can make a difference and save few people from going crazy because of something like happened to me...Here below are youtube links to my videos that they feel is not evidence enough, you decide please.

P.S. the phone is just collecting dust now.
Package opening: https://www.youtube.com/watch?v=Iyz6zLPv_c8&t=15s
Proof of not charging: https://www.youtube.com/watch?v=nbNm9-0NA0c&t=33s
Proof of not charging2: https://www.youtube.com/watch?v=UKxlypuzJug&t=1s

Bonjour

Je vous contacte parce que ça fait plusieurs fois que je demande a avoir MES REMBOURSEMENTS

Pour Mes 3 robes

Je fais la demande de retour et de remboursement dans l'application auprès du vendeur et c'est toujours l'éternel recommencement à me demander d'envoyer des preuves photos et vidéo.Cest toujours à recommencer la même chose ( de renvoyer des photos et vidéos )

Aujourd'hui je vous contacte pour avoir mes remboursements de mes 3 robes car cest mon droit du consommateur

Faites-moi en sorte que vous me remboursiez s'il-vous-plait

Mes numéros de commande sont :

820970****597254 montant de $ 202.55

820970****437254 montant de $ 187.85

820970****657254 montant de $ 193.33 TOTAL DE $ 583.73

Sil-vous-plaît Je veux avoir mon remboursement de ce total dont jai droit à avoir mon remboursement

Je vais attendre vos nouvelles

Merci

I have submitted my response for a return for an entirely different item I received and paid $150 to have assembled before realizing it was the incorrect item as a whole, and despite submitting my response in the returns/refund process, I am still being told that AliExpress is waiting for my response, therefore preventing the refund process from going any further. I've asked to speak with a supervisor, spoke with multiple customer service reps, and have been denied an actual solution.

Although one thing has been made very clear: AliExpress intentionally uses a flawed system to prevent customers' responses from actually being recorded by the system in order to prevent the refund process from going further, since they will close out the refund request if your response is not recorded in 48 hours. That alone makes it clear that AliExpress is not on the customers' side, nor do they care about ethical business practices or holding their sellers accountable. Temu does not give you a timeline to respond when doing a refund; they give you 90 days.

They don't expect consumers to adjust their timeline to their 48 hours after being inconvenienced, deceived, and suffering monetary losses; they don't continue to put the burden on consumers. As both a marketer and former law student, these are intentionally deceptive business practices, false advertising, and ultimately theft.

Looking for products or buying products at AliExpress today is troubling. As AliExpress has become a criminal enterprise, there are terrible shipping, bad refunds, and lying sellers.

You order something according to product pictures, and when it arrives, it's totally different, or there's a product you like, you click on it, and the price goes up 10 times. AliExpress has become bait and switch, and it's totally illegal; cheating is now the norm. It's very sad as I have been a customer since the start. I do not want the cheapest price; I do not want to exploit people; I want a fair price with no hassle for both sides.

It looks like the Chinese people are trying to compete themselves to death.

What a wide strategy! Will someone contact AliExpress?