Aliexpress Reviews and Complaints
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6
Issues
resolved
1,055
Total
reviews
$130K
Claimed
losses
$270
Avg
loss
170K
Page
views
What was your experience with Aliexpress?
Customers don't like
- Customer service
- Poor support
- No way to contact them
Customers like
- Low prices
- Free shipping
- Price of the items
Aliexpress - Roll of the dice...
Aliexpress is pretty hit or miss. All of the sellers I have dealt with had no issue with either refunding me or replacing the item. I wasn’t required to return the merchandise either. I would say to new buyers to read carefully and use your better judgment when it comes to following the size charts. Overall, I am pleased with Aliexpress.
I bought a large number of capo's for all of my guitars. All of the purchased capo's were faulty and totally unuseable for the purpose they were bought for. I submitted an extensive complaint including many photos of the very obvious faults that the poorly made...
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I liked
- Cheap prices and extensive range
I didn't like
- Fake goods
- Shipping times are incredibly long
- Disputes process is rigged
I ordered a dress from a Seller on AliExpress that the seller gave wrong measurments in the description. I am a larger person and as per measurments description my normal size is 2XL but according to the measurment description I would need a 4XL. To be on the safe side...
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I ordered a pair of shoes for my niece back in March. They were promised ETA 4/4 - 4/12 at the VERY latest . 4/12 came & went and my item is still sitting in China. It is now 4/21 and my item is still in China . I filed dispute via Ali Express dispute button with all...
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Do not buy from this store : Ontto Car Accesory Store never receive my order placed in Feb, has been over 2+ months, paid extra $ for faster delivery, still got nothing.....Aliexpress is also protecting the seller, do NOT trust their so-called "buyer protection" , you...
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I didn't like
- Getting ripped off and no one to talk to
- Refund process
I ordered an item on AliExpress. The seller sent an email to me to thank me: zhu ping: Hello friend Thanks for purchasing from our store. We have dispatched your parcel out,estimating delivery time would be within 3-8 weeks. If you have any problem before or after...
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I wanted to avail of the anniversary sale so saved up a list to purchase. I made many purchases with no issues. The seller mentioned above sent me a message with a line about the Post company wanting more money as I lived in a remote area. They extra they were asking...
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I liked
- Wide selection of items and suppliers and ease of use
I didn't like
- Customer service sucks ali take no action against suppliers
I ordered several clematis rootings from China through Aliexpress. Not one plant survived after a very lengthy transportation period. Not only that, the package was identified as TOYS, a deceitful misnomer for PLANTS. Two other orders of flower bulbs (calla and...
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Can not file dispute even thought package shows no movement in almost 2 months. Seller keeps extending protection so I can not file dispute. Both China Post and Thailand Post say no such package yet the seller keeps saying wait it is in transit. Thailand is 2 days from...
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I liked
- I like that you can find good prices
I didn't like
- No customer support
- Aliexpress protecting the seller
- Dishonesty
I bought a power bank from aliexpress and it didn't work on day one. The device was heating my phone rather than charging. I bought a wireless charging device and it's not charging my phone wireless. It was 20000 mah capacity and it was not able to charge my 3000 mah...
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I didn't like
- No customer service
- Dispute and refund
- Dispute process very cumbersome
UPDATE - AliExpress go above and beyond to make sure you cannot contact them. Pissed Consumer provided me with the email address support@aliexpress.com but emails bounce back ...