Aliexpress

I am writing to you to express my deep dissatisfaction with the customer service and high-level escalation team.
I have ordered a keyboard from AliExpress and I never received it because of the negligence of the delivery personnel.
Here is a step-by-step event of the order:
- I received an email confirmation that someone signed for my package. However, none of my family members were present in the apartment.
- I talked with the apartment manager and checked the CCTV footage; no one signed for the package.
- After that, I messaged the seller and the seller said he did not choose the logistics; AliExpress did. So, the seller directly blamed AliExpress for this.
- I asked for a refund and, as usual, AliExpress asked for evidence. I tried to contact the logistics (Emile Express) and they do not have any contact number.
The only way you can talk with them is through chat, which they did after 3 days.
Now please think about my situation; I don't have the package and I cannot even talk with anyone from the logistics. How can I provide proof within 3 days?
- AliExpress rejected the refund.
- After that, I appealed and that was also rejected by AliExpress.
Each time, AliExpress asked me to check with logistics.
- After trying many times, finally someone from Emile Express responded and admitted that the package was lost due to the negligence of the driver.
- I have taken screenshots of the chats with the Emile Express agent and escalated the issue to a higher level. And then the higher level rejected my appeal again, letting me know that my evidence was not valid.
Please check these screenshots that were taken from their website during a live chat with an agent.
delivery1.PNG
delivery2.PNG
delivery3.PNG
-- Here you can see that the delivery person left the package under the apartment.
However, I live on the 3rd floor APT-314, which was already on the address.
Look at the photo and be honest: is this my apartment?
delivery4.PNG
-- Finally, the agent clearly admitted that the package was lost due to the negligence of the driver.
delivery6.PNG
-- The agent also admitted that the package is lost and they will mark the package as lost.
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After providing all this information to the higher level of the AliExpress team, they said that my evidence is not valid.
My questions for you:
- On what grounds did the AliExpress agent say my evidence was not valid?
- Why should I be the one to contact the logistics for a lost package? Did I choose logistics?
I paid $27 for my package delivery charge, but I still lost my package! Whose fault is this? Was this my fault?
- Even if AliExpress thinks that my evidence was not valid, then AliExpress contacted the logistics (Emile Express) to find further confirmation.
One big question: the logistics could never provide any proof of the signed document to me, although I asked for this. You can look at the chat once more.
This definitely was not signed by anyone in the apartment; however, the driver was too lazy to drop my package at my door. The delivery driver lied.
Now why am I writing this email for such a small amount?
The answer is simple:
- I have been a loyal customer of AliExpress for ages and this is the first time that I have felt AliExpress did not value me as a customer.
Instead, AliExpress forced me to contact logistics for further clarification while I was not the one who selected the logistics. It was AliExpress who did that.
- Additionally, the higher-level escalation team rejected the proof, and I want to know on what basis they have done so.
- Even if AliExpress did not believe me, why did AliExpress not contact the logistics by themselves?
This is clearly harassment. AliExpress harassed me.
I do not expect this kind of approach from AliExpress and I will not let this go so easily.

To Whom It May Concern,

I am writing to report a serious issue concerning a recent transaction and the subsequent unauthorized access to my account. I purchased an item from a seller Cohariss ANMEI Human Hair Wig Official Store, that was advertised as legitimate but proved to be a counterfeit.

We had a clear agreement of full payment of refund due to the nature of the item being fake.

Despite this, the seller fraudulently logged into my account and initiated a refund request of 1, which is a clear attempt to avoid their responsibility for selling a fraudulent item and to obscure the full amount owed to me. I have reported this seller and the unauthorized account access, but I have not received a resolution or a full refund of my original payment.

As evidence, I provide images demonstrating the seller's lack of cooperation and refusal to address the refund or the account compromise. Despite being a long-standing customer, this experience has been exceptionally poor and has severely impacted my trust in your platform.

I am requesting an immediate refund for the full amount of my original purchase.

I am not willing to continue this protracted process with the seller. If a satisfactory resolution is not provided promptly, I will be compelled to consider legal action to recover my funds

Kind regards

Uche Ajaegbo

One Seller had listed a listing for10pcs of 2 prong microphone and told me I can re-sell. And encouraged me to sell them, then

sell some of them, So he gave me s deal I couldn't pass up.

I had like $16.00 left in my budget, because I'm not working and on disability over 2 decades. So then he said I could buy as many order as I wanted, bit the program automatically Only accepted one transaction. The page read "0 mics left" (paraphrasing). So when the package got here there was only 1 microphone in it.

The seller ignored and avoided me, (spoke to 17 reps over 3 weeks.) I didn't think the rip off was purposely done., Ali express promised me my refund (i didn't see it yet), So in Short I felt like it was a scam, because he i like laughing behind my back, The money was not the issue, it was the deal, I was going to modify the mics, by inserting a pre-amp and echo/reverb board. So at this time, It has be sitting there :"UNDER PROCESS"., the entire 17 reps said the same thing they were reading a script.

But I somehow feel I'm being made a mockery and looking for justice and I have it on my own, these people are protecting AliExpress and it is obvious. It is real shady.

I am on chat daily with the agent, sending proof of the request for a refund for the wrong size received. I ordered a small helmet for my 4-year-old boy, but received a large one. The agent advised me to send it back and that I would receive a refund, and now they are refusing to refund me, pretending that there is not enough proof of the tracking number, which you can find in the return receipt as a reference number from the postage receipt and also the shipping address. I feel that this is a joke; what they are doing with me now and refusing to refund me for the item, which cost £23 and the refund item was £28.80, is a lot of cost for nothing, and only because someone was an irresponsible person unable to read that I ordered a small helmet, not a large one, which they sent to me.

Please sort out this problem because it has been ongoing for more than a month, and I am daily on chat with the agent. After the reassurance from an agent that all would be fine and not to be worried, I received the same email: unfortunately, we cannot make the refund.

Thank you for your help and support.

I've been using AliExpress for a couple of years without major issues until recently. I ordered three cat brooches and three rabbit brooches, but instead, I received a silver ring and a gold ring. I contacted customer service and submitted a return request.

I tried every available return reason:

Wrong item sent - Rejected

Missing parts - Rejected

The description is misleading - Rejected

Each time, I submitted all required documents: photos, videos, seller communication, tracking info, and even official documentation from the logistics company. Each time, I was told it was insufficient.

The customer service chat was completely unhelpful and repeatedly misled me. Even though the purchase was under Choice Policy, I was told I'd be charged $10 per return label, but the label never generated. Now I'm being pushed to return the wrong item to Hong Kong at my expense ($30), for a $10 purchase.

This is a scam. Even a 5-year-old child will spot the difference between the item delivered by AliExpress and what I ordered. It's fraudulent, unprofessional, and completely unacceptable. AliExpress places the entire burden of proof on the customer, only to reject claims and wear you down until you give up. It leaves you feeling scammed, frustrated, and frankly, insulted.

I highly do NOT recommend AliExpress. After this experience, I will never buy anything from them again.

I placed an order, and it got lost in transit. They couldn't give me an updated tracking number, and my package was delivered but never delivered to this address.

Now they are refusing to give me my refund, and I was taken for like $70. I need help, and I need my money back because I never received what I was supposed to be getting. Not to mention NPK can't even give me a legitimate logistics company that carried my package. I've called USPS, which was supposed to be one of the carriers, but they didn't have it.

I've called Cainyo, I've called 1ST, I've called them all, I've emailed them all. No one is talking to me, and I'm fixing to be scammed out of a lot of money.

espero sea la última vez que tenga que repetir esto ya que llevo días diciendo lo mismo y ya estoy cansada

He tenido muchos inconvenientes con este producto incluso gastos médicos ya que el celular se recalento en mi oreja y ocaciono una lesión tanto auditiva como física , desde que me llego el articulo lo reporte que estaba en mal estado, se pagaba , se recalentado, estaba rayado , pantalla partida pareciera como si estuviese usado

Aliexpress debería asegurarse de no vender artículos que estén dañados y que causen daño a la salud de los compradores

A causa de que el teléfono se recaliento estoy en el hospital como se supone que voy a sacar dinero para taxi para ir a enviar el articulo solo por caprichos del vendedor tengo semana en el hospital debido al daño que me causó el teléfono no puedo salirme del hospital solo por un capricho necesito mi dinero dejen de robar a las personas tenga un poco de respeto ya que yo no estaría en esta situación si el producto no hubiese estado dañado perdí mi trabajo debido a estar tanto tiempo en el hospital he adjuntamos pruebas y he dicho que no puedo ir a devolver el articulo 1 porque estoy en el hospital y 2 porque no tengo dinero ni para un taxi porfavor sean coherentes el reembolso parcial no es una opción ya que me perjudicaría no tengo porque pagar por un articulo que el vendedor sabia que estaba en mal estado porfavor ya devuelvanme mi dinero completo por eso es que la gente ya no esta comprando en aliexpress y prefieren compara en shein Esta situación me ha generado demasiados gastos porfavor ya no puedo seguir esperando voy a adjuntar algunos de los exámenes que me mandaron hacer dejen de jugar con la vida y la salud de las personas Osea que aparte que me quede sin trabajo estoy en el hospital tengo daños a mi piel oído y oreja ustedes pretenden robarme con un reembolso parcial . Yo siempre le hice preguntas al vendedor sobre el teléfono y solo respondía cosas sinbsentido el sabia que el teléfono estaba en mal estado y aun así lo envió sin importar el daño que pudo causar no tengo dinero ni para comer porque gracias a esta situación estoy sin trabajo de donde voy a sacar dinero para pagar la devolución aparte estoy en el puto hospital no puedo salirme así como así la salud es primero y deberían de tener más consideración ya que esto es ocacionado por ustedes bo es posible que esata situación ya valla para 2 meses y yo aun esperando el dinero para poder hacerme exámenes que me mandaron los médicos y ustedes solo viendo por el bienestar del vendedor y to donde quedo que he perdido todo por un maldito teléfono de *** que no sirve leean no puedo salir del hospital y tampoco tengo dinero para devolver el teléfono más bien paguen me ustedes todo lo que he perdido y todo lo que he tenido que gastar me quedesin dinero sin mis ahorros gracias a esto espero pronta respuesta y porfavor lean no sigan dando la misma respuesta ya que no resuelve nada en mi pueblo no ay envíos internacionales estoy en el hospital entiendan Dios mio no tengo dinero para devolver el producto no tengo ni para comer dios mio que calvario haber hecho esta compra no tienen consideración de los compradores solo benefician al vendedor cuando no debería ser así pongo evidencia del daño

1 Como pretenden que salga del hospital solo para cumplir el capricho de entregar el maldito teléfono que me causó daños físicos

2 no tengo dinero ni para comer ahora voy a tener dinero para pagar el envío por Dios sean coherentes

3 en mi pueblo no ay envíos internacionales

4 sean más empaticos con sus clientes llevo más de 1 mes diciéndoles rogándole que porfavor me devuelvan mi dinero ya que tengo que hacerme unos exámenes medios y a ustedes no les a importado quise hablar con el vendedor y le dije el daño que me causó el teléfono que el sabía que estaba en mal estado y su respuesta fue que el que tenía que ver con eso

Entonces como es posible que yo lleve 1 mes comunicandone con ustedes osea con aliexpress y su única respuesta es que tengo que devolver el teléfono como sea

Acaso no entienden que esto se trata de mi salud ? Que gracias que venden artículos en mal estados estoy en el hospital y eso a ustedes no les ha importado necesito mi dinero completo lo más pronto posible que horrible experiencia comprar en aliexpress

NECESITO MI DINERO COMPLETO NO TENGO PORQUE PAGAR POR ALGO QUE ESTA DAÑADO Y APARTE ME CAUSO DAÑOS FÍSICOS Y CON TODO ESTO DAÑOS PSICOLÓGICOS NECESITO MI DINERO COMPLETO

DINERO COMPLETO EL 100% DE LO QUE PAGUE yo perdí mi trabajo mi casa y mi salud esta afectada debido al daño que causó el teléfono o ustedes van a pagar por los gastos médicos y todo lo que he tenido que gastar gracias a su incomprensión he enviado miles de pruebas y evidencias si esto no es suficientes entonces nose que es suficientes para ustedes sera que pretenden verme muerta para que sea sufiente evidencia mi rostro, oreja y oído están afectados porfavor esto se trata de mi salud entiendan el vendedor hizo que cerraran la disputa a propósito