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Aliexpress - Roll of the dice...

Aliexpress is pretty hit or miss. All of the sellers I have dealt with had no issue with either refunding me or replacing the item. I wasn’t required to return the merchandise either. I would say to new buyers to read carefully and use your better judgment when it comes to following the size charts. Overall, I am pleased with Aliexpress.
4.4
Details
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website
#1239075
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I bought a large number of capo's for all of my guitars. All of the purchased capo's were faulty and totally unuseable for the purpose they were bought for. I submitted an extensive complaint including many photos of the very obvious faults that the poorly made...
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2.3
I liked
  • Cheap prices and extensive range
I didn't like
  • Fake goods
  • Shipping times are incredibly long
  • Disputes process is rigged
#1238323
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I ordered a dress from a Seller on AliExpress that the seller gave wrong measurments in the description. I am a larger person and as per measurments description my normal size is 2XL but according to the measurment description I would need a 4XL. To be on the safe side...
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Anonymous
Allie

UPDATE - AliExpress go above and beyond to make sure you cannot contact them. Pissed Consumer provided me with the email address support@aliexpress.com but emails bounce back ...

2.7
#1238131
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I ordered a pair of shoes for my niece back in March. They were promised ETA 4/4 - 4/12 at the VERY latest . 4/12 came & went and my item is still sitting in China. It is now 4/21 and my item is still in China . I filed dispute via Ali Express dispute button with all...
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1.0
#1238058
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Do not buy from this store : Ontto Car Accesory Store never receive my order placed in Feb, has been over 2+ months, paid extra $ for faster delivery, still got nothing.....Aliexpress is also protecting the seller, do NOT trust their so-called "buyer protection" , you...
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2.5
I didn't like
  • Getting ripped off and no one to talk to
  • Refund process
#1236433
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Aliexpress - Seller cancelled shipment and no response
I ordered an item on AliExpress. The seller sent an email to me to thank me: zhu ping: Hello friend Thanks for purchasing from our store. We have dispatched your parcel out,estimating delivery time would be within 3-8 weeks. If you have any problem before or after...
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#1235309
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I wanted to avail of the anniversary sale so saved up a list to purchase. I made many purchases with no issues. The seller mentioned above sent me a message with a line about the Post company wanting more money as I lived in a remote area. They extra they were asking...
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3.6
I liked
  • Wide selection of items and suppliers and ease of use
I didn't like
  • Customer service sucks ali take no action against suppliers
#1231646
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I ordered several clematis rootings from China through Aliexpress. Not one plant survived after a very lengthy transportation period. Not only that, the package was identified as TOYS, a deceitful misnomer for PLANTS. Two other orders of flower bulbs (calla and...
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#1229178
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Can not file dispute even thought package shows no movement in almost 2 months. Seller keeps extending protection so I can not file dispute. Both China Post and Thailand Post say no such package yet the seller keeps saying wait it is in transit. Thailand is 2 days from...
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2.3
I liked
  • I like that you can find good prices
I didn't like
  • No customer support
  • Aliexpress protecting the seller
  • Dishonesty
#1228481
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I bought a power bank from aliexpress and it didn't work on day one. The device was heating my phone rather than charging. I bought a wireless charging device and it's not charging my phone wireless. It was 20000 mah capacity and it was not able to charge my 3000 mah...
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1.7
I didn't like
  • No customer service
  • Dispute and refund
  • Dispute process very cumbersome
#1227990
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