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Hi, I have been buying on AliExpress from US for more than a year with no issues using my Master card, lately i started using their app to purchase for the past couple of months with no issues, they introduced this AliPay and the Frustrating problem started - At first...
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Anonymous
Lirio

Same issue, I guess this still hasn't been solved wtf aliexpress

raoufmoues123_25
Anonymous

i have the same problem now are your problem solved ????

#767553
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Aliexpress cancels order and requests passport, id, bank statements and won't respond to messages.
I am writing because I am having an issue that needs urgent attention. I am a customer of Aliexpress.com and have made many purchases with no issues up until 12/31/2013 where my orders were cancelled and I was requested to provide reason of a chargeback for order...
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Anonymous
Anonymous

This did the same thing to me, did everyone get their refunds?

Anonymous
Sd

tried to make purchases and got the same ID request. Looks lie I'm done with aliexpress. They will never get my info.

#470421
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If you received a defective item, but Aliexpress asked you to return it back to China and the return fee cost more than the item.
If you received a defective item, but Aliexpress asked you to return it back to China and the return fee cost more than the item.
If you received a defective item, but Aliexpress asked you to return it back to China and the return fee cost more than the item.
In the first, they will give you refund for smaller item in order to make you trust them and order more items. Once you order over $20. Then they will treat you like you are in China. In here, I will tell you how you can get a full refund and what they are most afraid...
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Anonymous
Anonymous

Just like many customer who bought something from Aliexpress.com, my item was not described. I contacted the seller and opened a dispute. They have the audacity to ask me to s...

Anonymous
Sivaraman

I lost simillary $14 for an counteriet product, seller accept return, cost of return is $34.total loss i ahve sent msgs by msg no response from Ali express

1.0
Sunnyside, New York
I didn't like
  • Aliexpress management team is not tustworth
  • Customer service
  • Fraud
#758953
Reply to reviews
Consider: Aliexpress is a middleman to many companies: good, bad and ugly. I lost money because 2 sellers took advantage of the process; specifically the 3rd option on the page to "Confirm Delivery". There is an exact process and once the process is complete, 'order...
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Anonymous
Jeffrey Chong

Open dispute time is short. And it is auto close now. So if you have 10 items order on different dates, good luck trying to keep track of the "dispute" dates, best of all, it ...

Anonymous
Anonymous

Greetings:I have been dealing with AliExpress for 4.5 years, and am generally satisfied. About 17% of the transactions have been problematic, but I've figured out how to deal...

2.5
I liked
  • Free shipping
  • Variety
  • Low prices
I didn't like
  • Feeling helpless
  • Not understanding the processes
  • Purchase not being full protected
#604910
Reply to reviews
They cannot say you why it is blocked Recently, my aliexpress account was deactivated. I am a buyer from EU never had any dispute, bought dozen of small items etc. When contacted Aliexpress they sent me to ALibaba, then after talki ng with robot, robot decide to switch...
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Anonymous
anonymous

Mine was deactivated the moment I created it ! LOLAli Express is a joke...Really, these guys are either trolling me, or they got some serious technical issues.

Anonymous
Tariq Naseem

Hi guys, everyone, same thing happened to me too.I got a lot of refunds either I cancelled the order or did not receive the orders.I was blocked , account temporarily unavaila...

#932688
Reply to reviews
AliExpress - Customer support
AliExpress - Customer support
AliExpress - Customer support
AliExpress - Customer support
That s what I wrote them, but no answer, no one gave a *** of anything over there... Im lately very disappointed and dissatisfied the way how you handle your customers/buyers like me. I have already spent hours to prove my right and still no one put the effort to...
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Anonymous
Anonymous

"hope that I must be vauled customer "Your $1K is chump change compared to others. Before you started ordering, did bother to reach out the the distributor and create a semi-p...

1.0
#1299924
Reply to reviews
AliExpress - False advertisement and horrendous Customer Service
AliExpress - False advertisement and horrendous Customer Service
AliExpress - False advertisement and horrendous Customer Service
AliExpress - False advertisement and horrendous Customer Service
AliExpress - False advertisement and horrendous Customer Service
AliExpress - False advertisement and horrendous Customer Service
AliExpress - False advertisement and horrendous Customer Service
AliExpress - False advertisement and horrendous Customer Service
So to start I wanted to switch from using DHGate to using Aliexpress. I got the iOS app and went on it. A pop up came up and said signup now to receive a $4 off coupon. I click on the signup link and proceed to signup. I assumed I received the coupon. So I look for 5...
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Anonymous
Leo

That whole Aliexpress smell....and not good.The whole buyer protection is a big joke.But what you can expect from a country with underpayd workers and and another moral about ...

2.0
#1196990
Reply to reviews
Theft gang Aliexpress and Fraud Acesee Official Store
Theft gang Aliexpress and Fraud Acesee Official Store
Theft gang Aliexpress and Fraud Acesee Official Store
Theft gang Aliexpress and Fraud Acesee Official Store
Theft gang Aliexpress and Fraud Acesee Official Store
Theft gang Aliexpress and Fraud Acesee Official Store
Located in Aliexpress I showed my security camera photos at the Acesee Official Store - Etration Yi Mantia He. This NVR device was recommended to me. After I bought the device, I tested it with my security camera, but when I realized that it was incompatible, I...
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Anonymous
Ali Altay

The problem has not been solved. Dishonorable people continue to steal.

1.0
#1167421
Reply to reviews
Aliexpress is playing a tug of war with the refund.
Aliexpress is playing a tug of war with the refund.
I order 4 set of the ball tools for my art class. The package arrived however it was emptied. I told the seller what happened and she didn’t want to take any responsibilities. She even blacklisted me. That maybe the normal way to do businesses in her homeland but if...
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Anonymous
Bob

most horrible place to shop. Costing me $72 on return on a defective item. so much for 100% warranty.

#1281281
Reply to reviews
AliExpress - Linda's Tablet Store has cheat me
AliExpress - Linda's Tablet Store has cheat me
AliExpress - Linda's Tablet Store has cheat me
AliExpress - Linda's Tablet Store has cheat me
the problem is with the phone I ordered a few months ago. I did not receive any package from Mr. Lee (Linda's Tablet Store) despite the claims that he sent it to me. Tracking shipment largely concerned a shipment not intended for me. (I have been given the wrong...
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Anonymous
Jo Newman

I have had the exact same problem with AliExpress. I order a small $9.77 plate. It was shipped to the wrong address. Now they say the package was signed and delivered. It was ...

Anonymous
Mateusz

i recived refund case i closed. Thank you

I liked
  • Lots of nice items
  • Nice prices
I didn't like
  • Bad help if seller is a cheater
  • Costumer cervice
#1169223
Reply to reviews