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Resolved: Aliexpress - Failed delivery

1.0
Details
Aliexpress - Failed delivery
I bought a product from Aliexpress about 2 months ago and even paid for the tracking option. I've not seen my item since then and the official wait time expires on 20/10/2019. I've tried raising the issue via the right channels and it seems that no one is taking the issue seriously. The last information about the item shows that it never left China! Right now I've been locked out my Aliexpress account and I can't lodge any complaints.
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Review
#1683283 Review #1683283 is a subjective opinion of poster.
Service
Aliexpress Shipping Service
Cons
  • Scamming
  • Guarantee and customers rights
Reason of review
Problem with delivery
Loss
$32
Preferred solution
Full refund
Resolved

Resolved: Aliexpress - My refund

Update by user Oct 17

Send me my full refund

Original review posted by user Oct 17

I spoke to your seller she invited me to return the hair and she would send me my full refund I have my tracking number her phone number where is my refund
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Review
#1682250 Review #1682250 is a subjective opinion of poster.
Pros
  • I have oder a lot from aliepress
Cons
  • Being cheated
Reason of review
Poor customer service
Loss
$105
Preferred solution
Full refund
Resolved
4.5
Details

Update by user Sep 05

They managed to trace the order number from my payment details and product will be delivered very soon

Update by user Sep 05

After more chatting, they finally tracked the missing order number and my new mobile is in transit so all ends well.So Aliexpress.com are now still on my shopping...

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Review
#1643432 Review #1643432 is a subjective opinion of poster.
Product
Xiaomi Mi 9 Cell Phone
Pros
  • Price of the items
  • Good prices
Cons
  • Follow up to resolve issue
  • Promise of prompt service not kept
Reason of review
Order processing issue
Loss
$350
Preferred solution
Deliver product or service ordered
Resolved
5.0
Details

Update by user Aug 15

ITS NOT RESOLVE

Update by user Aug 15

I WANT MY MONEY NOW BECOUSE YOU DEDUCT A LOT OF MONEY INSTEAD OF THE MONEY THAT I SEE SO PLEASE REFUND MY MONEY NOW

Original review posted by user Aug 15

THEY DEDUCT A LOT OF MONEY SO I NEED A REFUND AGENT PLEASE
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Review
#1623777 Review #1623777 is a subjective opinion of poster.
Service
Aliexpress Claim
Pros
  • R1400
Cons
  • R297
Reason of review
Pricing issue
Loss
$1400
Preferred solution
Full refund
Tags
  • Bad Comcast Service
Resolved
1.2
Details

Update by user Jun 25

I finally got a refund after four appeals to denials with no explanations. Each appeal took half an hour to an hour with customer support in a chat window.

Update by user Jun 25

After providing two pictures as "evidence" I was required to create and upload a video that showed the exact same...

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Review
#1561318 Review #1561318 is a subjective opinion of poster.
Service
Aliexpress Customer Care
Pros
  • Are polite
Cons
  • Tell you they support you but they do not
Reason of review
Damaged or defective
Loss
$53
Preferred solution
Full refund
Resolved
3.0
Details
Hello My name is Altit Eilaya and I'm from Israel. About a month and a half ago I met your site, which I liked so much and was drawn into a magical world. In a month and a half I ordered almost 200 items so far. So far I have only received 20 orders. I treated everyone...
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Review
#1386127 Review #1386127 is a subjective opinion of poster.
Service
Aliexpress Shipping Service
Reason of review
Problem with delivery
Resolved
3.9
Details
My order was not gotten and I contacted the seller, then she made the assumption that the good were received and I promise that I would never lie on whether my order got here or not. She also told me that I gave her the wrong address and she just put the wrong address...
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1 comment
Anonymous
#1517937

Worst company ever do not buy from them. I have not received my item and cannot even sign in on app to track item. Need to shut this company and it’s app down for good

Review
#1289489 Review #1289489 is a subjective opinion of poster.
Service
Aliexpress Shipping Service
Cons
  • Lack of customer service
Reason of review
Poor Customer Service and Goods not here
Loss
$6
Preferred solution
Get a Bigger Compensation from the company because I was disrespected by the seller and Refund
Resolved
2.6
Details

Update by user Apr 20, 2018

refund finally received

Original review posted by user Apr 18, 2018

Do not buy from this store : Ontto Car Accesory Store never receive my order placed in Feb, has been over 2+ months, paid extra $ for faster delivery, still got nothing.....Aliexpress is also protecting the seller, do NOT trust their so-called...
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Review
#1236433 Review #1236433 is a subjective opinion of poster.
Service
Aliexpress Shipping Service
Cons
  • Getting ripped off and no one to talk to
  • Refund process
Reason of review
Poor customer service
Loss
$13
Preferred solution
Full refund
Resolved
1.0
Details
Theft gang Aliexpress and Fraud Acesee Official Store
Theft gang Aliexpress and Fraud Acesee Official Store
Theft gang Aliexpress and Fraud Acesee Official Store
Theft gang Aliexpress and Fraud Acesee Official Store
Theft gang Aliexpress and Fraud Acesee Official Store
Theft gang Aliexpress and Fraud Acesee Official Store
Located in Aliexpress I showed my security camera photos at the Acesee Official Store - Etration Yi Mantia He. This NVR device was recommended to me. After I bought the device, I tested it with my security camera, but when I realized that it was incompatible, I...
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1 comment
Anonymous
#1431386

The problem has not been solved. Dishonorable people continue to steal.

Review
#1167421 Review #1167421 is a subjective opinion of poster.
Product
Aliexpress Marketplace
Reason of review
Return, Exchange or Cancellation Policy
Loss
$97
Preferred solution
Full refund

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1.4
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Update by user Feb 11, 2018

After the review was posted, they contacted me by Email and issued a refund.

Update by user Feb 11, 2018

So after over a month of chasing Aliexpress, my appeal was rejected, saying I did not prove enough..blah blah and so on.. yet a short time after I wrote a few reviews on this wonderful web site...

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Review
#1167417 Review #1167417 is a subjective opinion of poster.
Service
Delivery Service
Cons
  • No client protection
  • No support team
  • Not delivering and then not refunding
Reason of review
Poor customer service
Loss
$4
Preferred solution
Let people know thy are not safe buying at AliExpress
Tags
  • Ali Express No Refund
  • Aliexpress Complaint