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Verified Reviewer
New Reviewer

Orders not received

It's been over 30 days, NO ORDER, NO RESPONSE FROM AliExpress. NO LIVE PERSON TO CONNECT TO. My Order is needed for my business, now I'm losing MONEY! Waiting on my "Paid for Order", WHERE IS MY ORDER???

User's recommendation: DONT NOT ORDER IF ITS NOT GUANTEED TO BE SHIPPED WHEN PROMISEDED.

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ID
#3704901 Review #3704901 is a subjective opinion of poster.
Loss
$141
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

To complain and to get a refund

Aliexpress - To complain and to get a refund
Aliexpress - To complain and to get a refund
Aliexpress - To complain and to get a refund
Aliexpress - To complain and to get a refund
Aliexpress - To complain and to get a refund
Aliexpress - To complain and to get a refund
What happened is I placed an order they happily took my money and did not send the order and will not give my money back now that I'm requesting it nor will they give me a phone number so I could speak to an actual human being nor will they refund my money in a timely manner I will never deal with this company again I am so Furious

User's recommendation: Do not use this sham of a company they will steal your money.

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ID
#3704593 Review #3704593 is a subjective opinion of poster.
Cons
  • Hard to dispute as the options is very few & limited
Loss
$12
Preferred solution
Full refund
New Reviewer

Not accepting payment

I purchased the items and the seller is telling me that they didn't receive the payment and my account charged me for that so this wired for me that I'm being charged and not getting my order

User's recommendation: Not a trusted source.

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ID
#3703030 Review #3703030 is a subjective opinion of poster.
Pros
  • Time of delivery extremely long
  • No buyer backup
Cons
  • Easy seller fraud to customer
  • Sellers can be liars
  • Charge us for extras after the order
Loss
$29
Preferred solution
Full refund

Purchased two items o we $100!

Aliexpress - Purchased two items o we $100!
Still trying to get a hold of someone to get a refund as the product they advertised was nothing of what they sent to me! I contact them every day about the matter and always seem to get the run around. I have so many photos of the conversations from the live agents they have when you need help as well as photos of the counterfeit items they sent to me. I am so unhappy and I feel robbed and stupid for the products I brought.

User's recommendation: Do NOT purchase anything from this place unless you like to gamble and don’t mind losing!

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ID
#3702642 Review #3702642 is a subjective opinion of poster.
Location
Los Angeles, California
New Reviewer

Y’all never responded or called back and sent my order to the wrong address. So i basically lost my money

Yall never called back to change my address so i basically waisted my money and didnt receive my product
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ID
#3701049 Review #3701049 is a subjective opinion of poster.
Location
Youngstown, Ohio
Loss
$20
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Scam platform for cheap junk.

If ever buying anything from aluexpress note this. Do not waste more than 100$ Do not buy anything with out tracking number Do not buy anything with out reading costumes review Keep notes that reviews are real Because Chinese learn how to buy reviews. U can see 100 reviews made on the same date. I got scamed on 358$ And nothing u can do about No one to speak to no one to approach. No delivery company answers you, on just broken link on their web site. Platform only to buy cheap junk Stuff than less important. No refund no product This is the aliexpress way.
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ID
#3700949 Review #3700949 is a subjective opinion of poster.
Pros
  • Dispute
  • Fraud
Cons
  • No customer service with a person
  • Not what you expected
  • Terrible tracking information
Loss
$358
Preferred solution
Nothing.

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Verified Reviewer
New Reviewer

Seller doesn't want shipping cost

Refund process is complicated buyer beware- it is very very difficult to get a refund. There is no one to speak with and you have to deal with a robot

User's recommendation: Buyer beware they go through third party sellers and it is not easy to return ugly outfits.

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ID
#3700670 Review #3700670 is a subjective opinion of poster.
Pros
  • Stuff looks good in pic
Cons
  • Not easy to get refund - talking to a robot
Loss
$100
Preferred solution
Full refund
New Reviewer

Not useful

Have only small quantities Can't get the answer or help Need customer service for more questions Even here have to write minimum words to pass

User's recommendation: 2.

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ID
#3700590 Review #3700590 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

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Verified Reviewer
Junior Reviewer

Terrible nonexistent customer service

No help with fraudulent tripling of my order. I have submitted this complaint multiple times and no help has come >

User's recommendation: Do not shop here.

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ID
#3700270 Review #3700270 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Loss
$400
Preferred solution
Full refund

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Verified Reviewer
Junior Reviewer

Customer service number you provided me for Ali Express is in China.Too Expensive to call China

Ali Express tripled my order and then charged me triple the cost. I was supposed to pay under $100. They charged me THREE TIMES $177 - that is $531

User's recommendation: Do not ever buy from Ali Express.

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ID
#3700264 Review #3700264 is a subjective opinion of poster.
Loss
$450
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Haven’t received items

I haven't received my order and can't speak with anyone very disappointed won't order anything else I want my refund

User's recommendation: Don't order.

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ID
#3699193 Review #3699193 is a subjective opinion of poster.
Cons
  • Cant talk to a live person over the phone
Loss
$74
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

NEVER RECEIVED ORDER #815123****428354ere is my package

NEVER RECEIVED MY ORDER #815123****428354!!! THIS IS JUNE 23, 2022 AND ALI EMAIL SAID MY ORDER CAME IN ON JUNE 20, 2022 BUT IT WAS NEVER RECEIVED. MY ORDER RECEIPT SHOWS MY 153 COUNTY ROAD 378, CRANE HILL, AL ADDRESS BUT I SEE THEY CHANGED IT TO BE DELIVERED TO 153 COUNTY ROAD 378, CULLMAN, AL WHICH IS NOT CORRECT!! THE CORRECT ADDRESS IS CRANE HILL, ALABAMA 35053

User's recommendation: DON'T BUY ANYTHING FROM THEM.

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ID
#3699082 Review #3699082 is a subjective opinion of poster.
Location
Naperville, Illinois

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Verified Reviewer
New Reviewer

My order has been cancelled

Aliexpress - My order has been cancelled
Aliexpress - My order has been cancelled
Aliexpress - My order has been cancelled
Aliexpress - My order has been cancelled
Hi my order has been canceled and also done payment and I need this order please replace my order please reply me my order ID 815175****198259

User's recommendation: Be careful.

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ID
#3697924 Review #3697924 is a subjective opinion of poster.
Location
Jeddah, Mecca Region
Loss
$600
Preferred solution
Full refund

Dispute problem

Received product that did not work. Tried to get refund. No help from AliExpress. Product did not work upon receipt. They say they have customer protection policy. All they say is no refund unless the seller cancels your order. The seller kept close to $50 of my money for non working merchandise.

User's recommendation: Shop where the products are guaranteed to work or money back.

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ID
#3697669 Review #3697669 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

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Verified Reviewer
New Reviewer

It is a nightmare trying to return some thing that stated it would fit in my vehicle and it didn’t

It is a nightmare trying to return some thing that stated it would fit in my vehicle and it didnt. To return it , its expensive! Ridiculous

User's recommendation: Don’t buy.

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ID
#3693619 Review #3693619 is a subjective opinion of poster.
Location
Ponte Vedra, Florida
Loss
$120
Preferred solution
Full refund

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