Unclaimed
Aliexpress
Reviews and Complaints
7.2M
CLAIMED LOSSES
16.5K
TOTAL REVIEWS
590K
PAGE VIEWS
161
ISSUES RESOLVED
Aliexpress Net Promoter Score (NPS)
-81
low
NPS
-100
100
- 8% Promoters
- 3% Passives
- 89% Detractors
Aliexpress's estimated NPS of -81 considered to be low. 8% of users would likely recommend Aliexpress to a friend or colleague.
Customer Satisfaction
Aliexpress Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerDidn't receive my package AND DIDN'T RECEIVE MY REFUND
I DIDN'T RECEIVE MY PACKAGE OR MY REFUND I DON'T UNDERSTAND WHY. AND I NEVER CANCELED THIS PURCHASE BUT THEY SAID I DID..I AM A LOYAL CUSTOMER. PLEASE CORRECT THIS MATTER. PLEASE
ID
Loss
$131
Preferred solution
Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerIssues with a refund
I sent pictures to AliExpress to show the defects in the helmet I purchased the pictures clearly show that the piece between the eyes does not close flush I took pictures from three different angles and you can see it from all angles there is also a piece on the inside that is broken and I also send pictures of that then AliExpress claimed it was hard to tell from the pictures of the flaws funny how everyone I show these pictures to notice the flaws immediately I was told that video is required for this dispute attempted to upload video from my cell phone and I could not however the pictures in my opinion totally prove my case User's recommendation: Do not do not shop at AliExpress if you have issues with a refund you may not even get it even though your issues are valid and clearly shown in the pictures
ID
Pros
- Wide variety of items inexpensive
Cons
- Problems with getting refunds with valid reasons
Loss
$209
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerIssues with an order a refund
