Unprofessional service

Aliexpress - Unprofessional service
The website keep reveal my payment when I placed order using credit card or apple pay. I did change to other credit card & other apple pay but it still. Very disapointed , take too long to purchase and place an order because of this situation Angry
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ID
#3704937 Review #3704937 is a subjective opinion of poster.
Location
Utica, New York

Looking for a item.

Needing to ask if a certain item was in stock and when would i recieve it. Never got a reply. And i dont know why it has to be 100 words thats ridiculous! I should be able to state i am looking for a huawei E837* *** and just ask if there in stock or not how much they are and if and when i will recieve it.

User's recommendation: Dont call or use them for anything urgent.

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ID
#3701441 Review #3701441 is a subjective opinion of poster.
Location
Mason, Ohio

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Verified Reviewer
New Reviewer

I make a couple orders and I never received the package

I never get an answer from the customer service. Im still waiting for a couple orders but nobody give me an answer about the status of the order.
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ID
#3700443 Review #3700443 is a subjective opinion of poster.
Loss
$150
Preferred solution
Deliver product or service ordered
I kept getting emails requesting I fill out my TAX STATUS. Your TAX stats site has a big issue as I cannot complete the form. Some programmer left out OREGON as a state in the USA. As a result, I cannot complete it. Then when I tried to order products, I was denied...
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ID
#3700415 Review #3700415 is a subjective opinion of poster.
Location
Sherwood, Oregon

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Verified Reviewer
New Reviewer
Hi there, I have contacted aliexpress 4 times now and they have told me they will contact me via email which hasnt happened yet. I ordered a tattoo machine that became faulty after the dispute period but within the warrenty period. Order no: 814984****834974 Name:...
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ID
#3700338 Review #3700338 is a subjective opinion of poster.
Pros
  • Cheap prices
Cons
  • Dispute progress or rather lack of
  • Hard to get a refund
Loss
$200
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Didn’t Receive my order or either went to a different address and cannot get in contact with customer service

Receive my order or either went to a different address and cannot get in contact with customer service Very unhappy customer
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ID
#3697317 Review #3697317 is a subjective opinion of poster.
Cons
  • Hard to reach someone to talk to about a problem
Loss
$51
Preferred solution
Full refund

Ordered a pantsuit n the fit was nothing like the picture. Poorly made

To try and chat with aliexpress on their website is terrible- I get through to a robot n cant easily get live chat. They gave me an incorrect shipping address for seller and I still cannot get the correct address

User's recommendation: Phone number to speak with a CS rep.

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ID
#3697181 Review #3697181 is a subjective opinion of poster.
Location
Edmonton, Alberta

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Verified Reviewer
New Reviewer

Reembolso

Aliexpress - Reembolso
Aliexpress - Reembolso
Update by user Jun 22, 2022

No he obtenido respuestas ni de la tienda ni de aliexpress

Original review posted by user Jun 22, 2022
Desde hace ya una semana estoy tratando de obtener un reembolso de una de sus tiendas y la misma no me responde. Cuando entro a la pagina de la tienda me dice que no se encuentra disponible la tienda es Shop 110207**** Store y el número de pedido es 815105****102383
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ID
#3696310 Review #3696310 is a subjective opinion of poster.
Pros
  • Buen precio
Cons
  • No entrega y luego no reembolsa
Loss
$14
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

I ordered a new one pro4 knife sharpener and I can track it

If I can track my orders .how I am supposed to know I got the products coming. I ordered a pro 4 kme sharpener and I can't find it.i don't if it is coming to me

User's recommendation: Stop.

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ID
#3694376 Review #3694376 is a subjective opinion of poster.
Location
Sterling Heights, Michigan
Preferred solution
Deliver product or service ordered

Complaint of order tracking not resolved

I called to complain of inability to track my order with order #815064****47584 and till now it looks the order havent left China if at all is going to be shipped to Nigeria for me.
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ID
#3692410 Review #3692410 is a subjective opinion of poster.
Location
The Bronx, New York

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Verified Reviewer
New Reviewer

Because I purchased this merchandise from China and because there in China they don’t feel like they have to respond.

Aliexpress - Because I purchased this merchandise from China and because there in China they don’t feel like they have to respond.
Aliexpress - Because I purchased this merchandise from China and because there in China they don’t feel like they have to respond.
I purchased two radios for two different cars in February of this year one of the radios came it was not compatible with my vehicle the other one I never received. I contact with your representative representative they responded but no actions taken.

User's recommendation: At this point I don’t think so.

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ID
#3690101 Review #3690101 is a subjective opinion of poster.
Location
Clinton, Maryland
Loss
$1600
Preferred solution
Full refund

I placed a

I placed a dispute for a return with refund and wanted to speak with someone. I called the numbers thats provided with no answer
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ID
#3689545 Review #3689545 is a subjective opinion of poster.
Location
Lakeland, Florida
New Reviewer

Absolutely appalling customer service

Paid for a new item. Was sent a used non functional item. Customer support wont refund me even given all requests for information etc were provided on time.

User's recommendation: Use eBay. There is a guarantee. AliExpress has no guarantee.

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ID
#3688211 Review #3688211 is a subjective opinion of poster.
Cons
  • You can lose your money very easily here and never get them back
Loss
$40
Preferred solution
Full refund
New Reviewer

Didn't get my items nor did I get the money back

Aliexpress - Didn't get my items nor did I get the money back
Yes, there is still an issue. I bought the shoes 3/28/2022. I haven't received my order and when I went to the post office the shoes were returned to him. Furthermore, I haven't gotten my money back nor the shoes. The order number is 814792****319369. if they aren't going to deliver the shoes atheist give me my money back.
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ID
#3686388 Review #3686388 is a subjective opinion of poster.
Location
The Bronx, New York
Pros
  • Multiple products to choose from
Cons
  • Bad customer service
Loss
$95
Preferred solution
Full refund

Bad Customer service

Aliexpress - Bad Customer service
Aliexpress - Bad Customer service
I order from there website they accepted my payment but never sent a confirmation or tracking number. I tried calling, texting, and emailing but no response. They also continually sent emails to purchase other items. Than finally sent one of the dresses I ordered because I started emailing them through PayPal.

User's recommendation: Be very cautious when ordering off this website.

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ID
#3681907 Review #3681907 is a subjective opinion of poster.
Location
Houston, Texas

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