Unclaimed
Aliexpress
Reviews and Complaints
7.2M
CLAIMED LOSSES
16.5K
TOTAL REVIEWS
590K
PAGE VIEWS
161
ISSUES RESOLVED
Aliexpress Net Promoter Score (NPS)
-81
low
NPS
-100
100
- 8% Promoters
- 3% Passives
- 89% Detractors
Aliexpress's estimated NPS of -81 considered to be low. 8% of users would likely recommend Aliexpress to a friend or colleague.
Customer Satisfaction
Aliexpress Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerCan't find order
So on the app it says that my package delivered and it was in a garage but when I go to look for it, I dont have a garage and its not there
ID
Loss
$10
Preferred solution
Deliver product or service ordered
New Reviewer
I have not gotten the order because I accidentally confirmed receipt
I want a refund because I have not received my order because I have done the confirm receipt thing on accident and I would either like a rufund or for it to be shipped again .
ID
Location
Caerphilly, Caerphilly County Borough
Need help reaching company
Product said i had to send a message to get certain customized options, didn't give where of how. Just trying to get my product with my customized details.
User's recommendation: Read the images, have some information needed to get product wanted.
ID
Location
Pretoria, Gauteng
New Reviewer
You blocked my cards
I buy from Ali Express a lot and I always have problems . I have sent all the documentation they have asked for and have have tried several different cards. Sometimes it goes thru and other times it doesn't what seems to be the issue
User's recommendation: Love the merchandise but very hard company to work with.
ID
Pros
- Great merchandise
Cons
- Poor customer service and basic communication skills
Preferred solution
My Discover card accepted for my purchase . It takes a long time to pick out what I need and soon as you decline it my whole order is lost
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer