Aliexpress Reviews and Complaints | Rating: 3/5 @ Pissed Consumer

New Reviewer

Jun 21, 2022 Ford Ozj

MISSING PACKAGE

2.5

MI have reached out several times to the seller regarding my package which should have been delivered from the USA in a couple days and a month later there is no update or tracking info... the transaction # is 815044****255681 if it's not coming inwould like a refund so I can repurchase from another seller.. Thank you could someone Please respond or look into this order PLEASE!!!

User's recommendation: Make sure the seller has items to ship before its purchased.

View full review

#3693536

Location

Edmonton, Alberta

New Reviewer

Jun 21, 2022 Velicha D

I ordered a grey bob wig, I received a pink bob wig

3.0

Update by user Jun 21, 2022

My mom has alopecia, is invited to a birthday party. The gray bob wig we ordered is needed for her personal appearance.

Update by user Jun 21, 2022

I didn't receive what I ordered

Update by user Jun 21, 2022

I ordered a grey bob wig, I received a pink bob wig. Customer service & chat live did not connect me to a person. no response

Update by user Jun 21, 2022

I didn't get what I ordered & I'm unable to contact the customer service. I ordered a gray wig for my mom & I received a pink wig.

Original review posted by user Jun 21, 2022

I ordered a gray bob wig; I received a pink bob wig & I'm very upset. Not only that, but I called & tried to chat with customer service; NOT SUCCESSFUL AT ALL, NO RESPONSE :( The reason for ordering the wig, my mom has alopecia (the first stages of alopecia). She was invited to a birthday dinner & was very excited about the gray bob wig I ordered for her. My mom is now very disappointed.

User's recommendation: I'm unable to recommend AlliExpress, we are very disappointed.

View full review

#3691187

Location

Fort Worth, Texas

Pros

Communication

Cons

Horrible customer service
Communication

Loss

$119

Preferred solution

Deliver product or service ordered

New Reviewer

Jun 16, 2022 Linli L

Issue on an order

3.3

Regarding my order:815009****307073. I received the item, but it is much smaller than that is in the size chat. I requested refund and return the item since there are 75 days protection. But the return address is China and I have to pay the return shipping fee. This is not fair.

View full review

#3677731

Location

Rockville, Maryland

Cons

When
Poor communication

New Reviewer

Jun 14, 2022 Hadi A Enq

They dont send my refound

2.8

I sent the item already, its not my problem if it hasnt arrived. I showed proof of sending it. Give me my refund now.I sent the item already,Dear friend,sorry for the inconvenience. If you has been apply an refund,the money will back to your payment card within 15 -20 work days normally. And if you have other question, please leave me a message . Thanks for patient.

View full review

#3670872

Location

Fayetteville, Georgia

Loss

$23

Preferred solution

Full refund

New Reviewer

Jun 11, 2022 dameriya J

Because idk where my package is

2.6

it say i cant track the package and i wanna know where its at and its saying finished but i dont see the package outside my door

View full review

#3660274

Location

Memphis, Tennessee

Loss

$179

Preferred solution

Deliver product or service ordered

Advanced Reviewer

Jun 10, 2022 Suzanne F Dek

Cancel an order

2.7

I want to cancel an order I just made & having difficulty doing so. Please help. I dont want item I ordered

View full review

#3655637

Location

Winnipeg, Manitoba

Pros

Terribly customer service

Cons

Trying to reach someone at costomer service

Loss

$29

Preferred solution

Full refund

New Reviewer

Jun 07, 2022 Stephany M Juo

It should be 1 star. They can’t get shipping right

2.8

Their mobike site is *** It literally wont show you what address is on your profile (so I figured like any other site when you order it would have you add shipping address). Nope. I paid and it said done and I was like wait where is it going?? Contacted CS & theyve got...

View full review

#3648336

Service

Aliexpress Customer Care

Pros

Reasonable prices
Variety of products to choose from

Cons

Falsely claimed resolution

Preferred solution

My packages REROUTED to my correct address (which I gave CS 2x). And update your mobile site. Add a “is this where you want it to ship to?” Confirmation (w/edit option) page b4 the order goes thru.

New Reviewer

Jun 03, 2022 Stacey Y Jyo

Broken item

3.1

I never got my answer. An item I purchased arrived broken. There is no contact provided for whom to return this to. The craziest part is that I can't find any order history for any of my purchases. That should be visible.

View full review

#3636751

Preferred solution

1. I need information, I want to see my previous order history in detail. 2, I want to receive a replacement for the broken item.

Companies Similar to Aliexpress

Jun 03, 2022 PissedConsumer3633955 of Mcdonough, GA

The evening gown has not been delivered yet and it is taking too long that I will not be able to wear it to my event. I tried to reach customer service and never can speak to a live person and no call

2.9

Still dont have product and it has been 22 days. I cant reach customer service and can never speak to a live person

User's recommendation: It will take 30 days to get your product.

View full review

#3633955

Location

Mcdonough, Georgia

Jun 02, 2022 PissedConsumer3632104 of St Petersburg, Russian Federation

Noone replied to my email.

2.5

I sent several emails on the issues happened in the course of my order. Several error happened. I reported o them toi the e-mails I could find. The customer service can't reply. There's just a bot who's incapable to process my issue. Still looking forward to a reply. A hope never dies..

User's recommendation: be careful when ordering there.

View full review

#3632104

Location

St Petersburg, St Petersburg

New Reviewer

May 30, 2022 Truc T Efk

I didn't get my order i made on March 24, 2022.

3.0

I paid my order with a visa gift card, I checked it does take money from my card but on the website, it still put as unpaid, and it's been 2 months since I haven't got my order even my money. I called AliExpress customer service multiple times, but you guys are not busy answering. Furthermore, I left my info at the end of the call so you guys can contact me later, but I didn't see anything

View full review

#3623563

Product

Aliexpress Coupon

Pros

Product price is low

Cons

Possible loss of money
No support if you dont get your order

Loss

$19

Preferred solution

Full refund

New Reviewer

May 28, 2022 payton c Ify

Didn’t receive package

3.0

it says the order has been delivered but i havent received it. ive ordered from here multiple times & it has never been like this.

View full review

#3618060

Pros

Normally nice prices

Cons

Poor customer service and poor delivery choice

Preferred solution

Deliver product or service ordered

May 28, 2022 PissedConsumer3617484 of Pickerington, OH

REFUND ISSUE

3.2

I did buy one product twice with two different cards but for the cancelation it's very disappointing, I want my money back

User's recommendation: Paying attention to customer.

View full review

#3617484

May 27, 2022 PissedConsumer3613592 of Naas, Ireland

Ebike wheel kit putchased is faulty

2.6

I purchased a ebike kut recently and ut has had nothing but priblems they replaced the display the Controller abd uts the mitor that is faulty the speed sensor does not work l was told to disconnect a white connector but still the motor shuts down l request a...

View full review

#3613592

Location

Naas, Leinster

New Reviewer

May 25, 2022 Deborah B Mpu

Refund and return policy

2.6

Have 2 pair of shoes wrong size need to return and get refund. I need to talk to a customer service rep!

View full review

#3610023

Location

Jenks, Oklahoma

Loss

$30

Preferred solution

Full refund

Brands Related to Aliexpress

See all related companies

It's inappropriate or not family friendly

It's a duplicate by the same member or copied text

It contains commercial or promotional content

It includes private information

Sexual exploitation of children

Sex trafficking / prostitution or advertising of the above

I am affiliated with this business and need to report something about this review or business

I am the author of comment and would like to remove it

I want to report something else

Cancel

Price Affordability	3/5
Diversity of Products or Services	2/5
Discounts and Special Offers	2/5
Website	2/5
Billing Practices	2/5

Aliexpress
Reviews and Complaints

Aliexpress Overview

Rating Details

Contact Aliexpress Customer Service