Aliexpress
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brisbane, Queensland
I’ve been waiting for my order for a month and still not here yet
I've been ordering stuff from AliExpress, and I still haven't received any of my orders. I don't know why, but I really need my order for my son's birthday.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Melbourne, Victoria
I would give zero stars
I want a full refund as I never received my items !!!
I have called message and wrote to the seller and all havent gotten back to me only sent what I am sending them showing I never received my order!!
N ok valid tracking number and no item received or refund given
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kuwait City, Al Asimah Governorate
Fake Philips earbuds Model TAT 2569
I recently received a package (CG0000720812) claiming to be Philips earbuds, but the product (Model TAT 2569) turned out to be counterfeit. I'm extremely disappointed. Based on this experience, I would advise others to exercise caution when purchasing from AliExpress.
Milan, Milan
Here saller sacmer
aliexpres is fake web here sellman fake
hei sir
These are the numbers on the AliExpress website that scammed me. They told me to send them money.
I sent them $550 via Bitcoin, but they didn't send me anything. If you want the link to their account, email me.
YOUR ORDER: WHATSAPP 008615****12409
YOUR ORDER: WHATSAPP+142********
WHATSAPP+447310****58
User's recommendation: its sacmer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Quito, Pichincha
No puedo hacer un pago
Quiero hacer un pago y pongo el zid code y no me permite seguir avanzando, es por eso que no me permite hacer el pago eso creo, entonces necesito su ayuda con este pedido ghhjjjjkkkkjhhjkkhhhj
- Es muy bueno
- Es un problema para comunicsrse
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
São Paulo, Sao Paulo
Bill for a mobile router.,what I don't received
Dear Sir and Madam,
I don't have received a confirmation message to get the Huawei mobile router. For this reason, the post sent it back to the seller. Please cancel this transaction and let me get a new deal.
Sincerely,
Wonognet
User's recommendation: Just improve the communication betwen Customer and Aliecpress service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Paul, Minnesota
Missing package
They never answer
This is sick and theyre agents dont do nothing
Its like they dont care and Im tired of it never riding again
User's recommendation: Dont order off here
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUNABLE TO GET PAID PRODUCT NOR REFUND
Respond from Aliexpress what I suppose to do in order to get refundDear Customer,Thank you for contacting AliExpress regarding order 81971****XXXXAfter you open dispute, if you come to agreement with the seller about returning goods back, you need fill in the tracking number within 10 days on your dispute page.If buyer confused about the return goods period, please go to the order dispute detail page and check the reminder information and follow the instructions.If the tracking number is not filled online, system will take as you don't return the goods and the fund will be sent to the seller.If you still have a return request, please negotiate an offline return plan with the seller or you can negotiate an offline refund method with the seller.Your understanding and cooperation is highly appreciated and we hope you have a great experience shopping with AliExpress.Best regards,AliExpress Customer Care *****THIS IS IMPOSSIBLE MISSION TO COMPLETE. WHO IS SELLER ENTITY OUT OF ALIEXPRESS I NEED TO SPEAK TO GET PRODUCT I PAID REFUND, GET FORM TO FILL?
WHO IS "ANONYMOUS SELER" I AM MESSED UP WITH WHO IS HOLDING MY MONEY SENDING ME LOVER VERSION OF LAPTOP THEN I PAID? THEY PLACED ME IN PHONE MESSAGE QUE CLAIMING I NEED TO SPEAK WITH NOTEBOOK QUE WHERE THAT OPTION IS NOT AVAILABLE.
IMPOSIBLE TO CANCEL DELIVERY AND GET REFUND.PLEASE ADVICEWHAT CAN BE DONE TO PROTECT CANADIAN CUSTOMERS. PLEASE ADVICE
Any correspondence has become impossible. I sent multiple emails explaining my payments and the product I had ordered on the Canadian site. There has been no resolution or refund.
This is causing continuous frustration and aggravation in trying to seek a resolution. I am seeking advice on potential contacts to protect Canadian consumers, and to protect the Canadian market from such practices.
- Hope you will get product as described
- Bed version of product you order
- You will get lower
Preferred solution: Full refund
User's recommendation: Do not give credit card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brisbane, Queensland
The proble
The problem is when I put the tracking number for the item I have ordered, the web page comes up unavailable and does not give me the tracking information for the item. How can we solve this problem?
User's recommendation: Help with is webpage becoming unavailable.Hell with tracking number to track item.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pindamonhangaba, Sao Paulo
My package is missing
I have not received my package since last month. I just want to talk to customer care to help me locate the package, please.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Atlanta, Georgia
My account is not russian
I have already paid and received deliveries from the .com site as I am located in the United States, however, When I attemp to login in I get this message:
Dear user, we notice that your current account is located in a Relevant Jurisdiction. To proceed with your purchase, please kindly visit "https://www.aliexpress.ru" or use AliExpress Russia APP. Additionally, you are welcome to use AliExpress services in other countries/areas by creating a separate account on "AliExpress.com" or AliExpress APP.
I have NEVER ordered anything or have had anything delivered to a relevant country.
As of now, I am not able to purchase ANYTHING from your company.
1) Are you able to fix this?
2) How was my account mistakenly identified as in Eastern Europe??
User's recommendation: The error is on their end.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
São Paulo, Sao Paulo
Bill for a mobile router.,what I don't received
Dear Sir ans Madam.
As You can in the photos below the transaction ans the reminder. The problem is that I dont get a confirmation Message to keep the Huawei mobile router of this reason It retouned probabily to the seller.
Please cancel this transaction because I cant pay a reminder for a ware I dont habe received
Sincerely
Wonognet
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewerİade etmek istediğim bebek arabası
Haftalardır satıcıya ulaşmaya çalışıyorum,yanıt veren yok,Aliexpresin müşteri temsilcisi de yardımcı olmuyor,aldığım ürünü iade etmek istiyorum sadece hiç kullanmadım(bebek arabası)olduğu gibi kartonunda duruyor,güvenilir firma diye Aliexpresten aldım ama çok yanılmışım boktan bir firma bu,hiç kimseye tavsiye etmiyorum,
Preferred solution: Full refund
User's recommendation: Hiç kimseye tavsiye etmiyorum Aliexpres'i
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Islington, Islington
Resolved: They are not refunding my product
Company fixed the issue and I have been provided with apology.
Hello sir
I am yours regular customer and I buy product but they send me a different product and Now they not want to send my actual product and they are not interested to refund so please digress me what can I do this product is not used for me please I want to refund my product my product Id number is 305315****751947
I have sent both the picture I ordered and they send sent product pictures
Please suggest me
User's recommendation: AliExpress is good online shopping platform
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pindamonhangaba, Sao Paulo
Refund dispute
AliExpress are scammers. I paid 167 pounds on their platform for an En Wearhouse, ENGWE Ep-2 pro-20 inches orange colour.
Before I made the payment, I confirmed with AliExpress customer service if I should make the payment, and AliExpress gave me the go-ahead to do so. After placing the order, AliExpress delivered the item in Southampton, UK, of which I live in Wigan, Greater Manchester, UK. I am not a new customer to AliExpress; they know my billing address because it's on my credit card, and I gave them my receiving address, which is Wigan. Yet, AliExpress is still claiming I received the package.
The DHL waybill indicates delivery in Southampton, UK, while I live in Wigan. Upon checking the AliExpress platform, the seller's link is no longer available on the AliExpress platform, which indicates the seller was using AliExpress to scam people.
Preferred solution: Full refund
User's recommendation: Be careful with Ali express
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