Aliexpress
Reviews and Complaints

I am extremely frustrated because the parts from my package never arrived\. I was expecting the complete package to be delivered\.

Unfortunately, some of the parts are missing\. I am honestly very disappointed with this situation\. I paid for the package expecting everything to be included\. It is unacceptable that important parts were not delivered\.

I have been waiting for these parts for a while\. I expected the delivery to arrive complete and undamaged\. Instead, I received an incomplete package\. This has caused me unnecessary frustration\.

I planned around receiving everything on time\. Now I cannot properly use what I ordered\. I should not have to deal with missing parts\. I am angry because I trusted that my order would arrive correctly\.

The missing parts have created a major inconvenience for me\. I want this issue resolved as soon as possible\. I should not have to keep waiting for something I already paid for\. I checked the package carefully to make sure I did not overlook anything\.

Unfortunately, the parts were definitely not there\. I am disappointed that the order was not fulfilled properly\. I expected better service\. This situation has wasted my time\.

I have had to spend extra time figuring out what happened\. I should not have to chase down missing items\. The package should have arrived complete in the first place\. I am very unhappy with how this delivery was handled\.

I need the missing parts sent to me immediately\. I also want an explanation for why they were not included\. I do not understand how parts of an order can simply be missing\. This should have been checked before the package was shipped\.

I paid for the entire order, not just part of it\. I expect to receive everything that I purchased\. The fact that I am missing parts is extremely frustrating\. I was looking forward to receiving my order\.

Instead, I have been left disappointed\. This has completely ruined my experience with the delivery\. I should not have to contact anyone about something that should have been done correctly\. I expect companies to make sure packages are complete before sending them out\.

The missing parts have prevented me from using the package properly\. I am honestly getting tired of waiting\. I need someone to take responsibility for this problem\. I want this matter handled quickly\.

I do not want to wait several more days for an answer\. I have already waited long enough\. The missing parts are not something I can simply ignore\. They are necessary for my order to be complete\.

I am very annoyed that I have to deal with this\. I expected a smooth delivery\. Instead, I received an incomplete package\. This is not the service I expected\.

I am asking for the missing parts to be shipped as soon as possible\. Please make sure all of the correct parts are included this time\. I do not want another incomplete delivery\. I also want confirmation that the replacement parts have actually been shipped\.

I am tired of having to worry about whether my order will ever be complete\. This situation should have been avoided from the beginning\. I paid money for these items, and I expect to receive them\. It is only fair that I get everything I ordered\.

I am extremely dissatisfied with the way this has been handled\. I hope someone can fix this without making me wait any longer\. I should not have to repeatedly contact customer service about the same issue\. This has been a frustrating experience from start to finish\.

I need a clear solution instead of excuses\. Please tell me exactly what is being done to fix this\. I want the missing parts delivered as quickly as possible\. I also want to know when I can expect them\.

I am not satisfied with receiving only part of my order\. The package should have been complete when it arrived\. I cannot understand why this was allowed to happen\. I am disappointed that basic delivery expectations were not met\.

I expected the company to make sure everything was included\. Instead, I am now stuck trying to resolve the problem\. This has taken up far too much of my time\. I am asking for this issue to be treated seriously\.

I do not want to hear that there is nothing that can be done\. Something needs to be done because I paid for the missing parts\. I expect a prompt response\. I expect a proper solution\.

I expect the missing parts to be sent without further delays\. I am very angry about this situation\. I hope this can be resolved before my frustration gets any worse\. I should not have to keep following up\.

Please check my order carefully\. Please verify which parts were supposed to be included\. Please send everything that is missing\. Please provide me with an update as soon as possible\.

I want this matter resolved fairly\. I want my complete order delivered\. I do not think that is an unreasonable request\. I paid for the complete package, and that is exactly what I expect to receive.

I am extremely disappointed and frustrated that the parts never came. I hope this issue is corrected immediately. I would appreciate a quick response and a clear resolution. I do not want this problem to continue any longer.

I simply want the parts I already paid for. Please fix this situation as soon as possible.

I am writing to formally document an unresolved consumer complaint regarding a defective product purchased through AliExpress.com and the companys subsequent refusal to provide a reasonable remedy.

I have been a regular AliExpress customer for several years and, at the time of this incident, still had multiple active orders with the platform. My experience in this matter demonstrates a concerning lack of accountability and customer support.

In November 2025, I ordered two pairs of earrings from AliExpress.com as Christmas gifts for a family member.

Given the seasonal nature of the purchase, I placed the order well in advance to ensure timely delivery. The items were delivered on December 8, 2025.

At the time of receipt, the earrings were enclosed in a clear case, and the defect was not immediately apparent. As the items were intended as gifts, they remained wrapped until December 25, 2025. Upon opening the gifts that morning and attempting to wear the earrings, it became clear that one pair was defective and missing a stone.

On December 25, 2025, I contacted the seller through AliExpress, clearly explaining the issue and providing photographic evidence showing the missing stone.

The seller instructed me to initiate a return and refund by clicking a dispute button; however, no such option was available in my order interface. I informed the seller of this issue, and they responded that they would contact AliExpress customer service to open a dispute on my behalf.

After receiving no further response, and discovering that the previously listed support@***.com email address was no longer functional, I contacted AliExpress customer service via online chat. Once again, I explained the issue and uploaded the same clear photographs showing the defective earring.

Several days later, I received an email from AliExpress customer service requesting a video to demonstrate that the product was defective, despite the issue being a visible missing stone rather than a functional problem. Although I expressed concern about the necessity of a video under these circumstances, I complied and submitted a video clearly showing the missing stone.

Despite providing both photographic and video evidence, AliExpress customer service ultimately informed me that no refund or replacement would be provided, citing that it was too late to take action.

At no point did I demand an unreasonable resolution.

I did not insist on a return shipment at AliExpresss expense, nor did I demand compensation beyond what was appropriate.

I simply requested that AliExpress take responsibility for a defective item that was delivered to me and provide a reasonable solution, such as a replacement or refund.

It is unclear why AliExpress customer service required additional evidence in the form of a video if there was never an intention to resolve the issue. Furthermore, the contradiction between the sellers instruction to open a dispute and customer services refusalafter reviewing the requested evidenceraises serious concerns about AliExpresss dispute resolution process and its commitment to customer protection.

Based on this experience, I believe consumersparticularly those shopping internationallyshould be aware of the risks associated with purchasing from AliExpress, especially when defective merchandise is involved and post-delivery support is denied.

Note: aliexpress sent the same email reply 4 times to me.