Aliexpress
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Victoria, British Columbia
Incompitantcy
- Received the wrong items.
- Store page says free returns, but I was charged to print a shipping label and go to UPS.
- Return shipping costs 6-8 dollars.
march 27, 2026 - I paid for a REEWES black short flip wig with bangs, synthetic hair, women pinup do retro hairstyle, 60s beehive wig, Halloween costume party wig {received the wrong items April 4}. This seller was incompetent and sent the wrong items {see picture below}.
The store page states there is a free return policy for items, but in the process of going through the steps to return these items, I was told in emails I would have to pay to have the shipping label printed and physically go to a UPS store to post it back to the seller, sending back $3.00 worth of stuff, which ends up costing me $6 to $8 or more.
Some of the sellers, like this one on AliExpress, are a gamble; you never know if any seller will send you what you did not pay for. There might be an unpleasant and lengthy hassle of straightening this stuff out after you have spent hundreds on much more expensive items {s}.
- This seller was incompitant and sent the wrong item
- This seller was incompitant and sent the wrong item
Preferred solution: Apology
User's recommendation: Stay away from sellers on ALiexpress there incompitant and send the wrong items
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Henderson, Nevada
Cancel order
- On March 4, Klarna charged $64 in two payments that must be canceled; a $104 full payment was charged; please call 702-738-****.
This company is garbage. There is no way for me to reach out to AliExpress regarding overcharge from a third-party company. Klarna company says that I need to directly contact Aliexpress but there's no way to contact them.
On 4 March, I purchased an order the website did not successfully go through the first time and so I used a third-party paying app - KLARNA - I was charged $64 in two payments that needs to be canceled. When I see it didn't go all the way through.
I did a second payment full amount for the $104 and change.
The first one I would like to cancel for $64 with payments. Please call me back 702-738-****
- Lots of great products
- Website glitches a lot during payments
Preferred solution: Full refund
User's recommendation: Not if this issue doesn't get resolved successfully!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Laurel, Maryland
I received an empty delivery package
I received an empty delivery package with no item in it. The package came as if it was already opened before delivery
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Muscat, Muscat
Have no idea how to cancel an order
- Paid via Bank Muscat for AliExpress; OTP confirmed and extra funds sent.
- Refund requested; bank receipt provided.
Hello, good day. I have an issue about my payment in AliExpress.
I sent my money to pay by Bank Muscat account, but suddenly when the OTP came, I pressed it. Then I sent a larger amount and took all my money in my account.
I want my money to be refunded. I sent my receipt from the bank upon my online payment.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Supply, North Carolina
My package may have the wrong address...
My package may have the wrong address on it. It should [STREET_ADDRESS][PERSON_NAME][PERSON_NAME]. Its listed currently [STREET_ADDRESS][PERSON_NAME][PERSON_NAME]
Buena Park, California
My credit card was scammed by using your information
- Email was sent with an old shipping order; I asked not to send.
- My card was charged; I had to cancel it; please call 541660****.
I was sent an email of the exact shipping order that you used months ago. I returned email saying, do not send.
They got my information charged my credit card.
I had to cancel credit card, I do enjoy using ali express, but definitely in the future, need to be able to have contact with a person to figure it out better, please call [PHONE_NUMBER]. So I can feel more confident using you in the future.
User's recommendation: Do not respond to any emails.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sydney, New South Wales
Absolutely useless
Sent wrong item, displayed wrong item and *** furious. I was sent stickers and paid $27 for a part for my motorcycle.
User's recommendation: Stay the *** away from them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Almere Stad, Flevoland
My package is broken
The peddler brought my order, but my order came broken. I tried it in my printer, and it is not working, so I want my money back.
Preferred solution: Full refund
User's recommendation: Don’t buy this
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Washington, District Of Columbia
Refund recieved wrong item
I had ordered a random snack box and got a can of tuna instead. I would like a refund, please. I would like the item I originally purchased.
- Cheap and quick delivery
- Sending wrong orders
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Melbourne, Victoria
Did not receive goods
I would like my money back for the 3 items that I didn't receive. The customer service is terrible. If something isn't done, I will be sending bad reports about your service.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Council Bluffs, Iowa
They dont help
- Since Feb 2, Zappycart said they couldn't deliver to my address.
- I've contacted AliExpress daily; they request documents and I've uploaded six times.
I have been dealing with them since February 2. Zappycart said they couldn't deliver to my address.
Since then, I contacted AliExpress every day. It's now February 22, and they keep wanting me to upload documents. I did it six times. It's a run-around.
Do not buy from AliExpress; they steal people's money. Don't buy; they steal.
Preferred solution: Full refund
User's recommendation: Don't buy they steal money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Matosinhos Municipality, Porto
ALIEXPRESS - Worst than bad service
- The item arrived defective; I shouldn't have to prepay to receive it.
- I expect a return label like TEMU; I'm a loyal AliExpress customer.
Don´t buy. They don't refund.
Porque não fazem como a TEMU que envia uma etiqueta para devolver?
Como podem verificar sou um cliente que há vários anos compro na Aliexpress, já comprei milhares de euros de artigos. Agora estão a fazer isto por 9,57.
É asssim que tratam os clientes.Na vossa solução terei de adiantar mais dinheiro para receber algo que veio com defeito e amassado.
Porque não fazem como a TEMU que envia uma etiqueta para devolver?
Como podem verificar sou um cliente que há vários anos compro na Aliexpress, já comprei milhares de euros de artigos.
Agora estão a fazer isto por 9,57. É asssim que tratam os clientes.
NÃO ADIANTAREI MAIS DINHEIRO NENHUM PARA RECEBER O QUE É MEU POR DIREITO.
Se quiserem que continue como cliente enviem uma etiqueta, de outro modo NUNCA mais comprarei nada na Aliexpress e irão perder um bom cliente por 9,57.
Se não enviarem irei ficar com um prejuízo de 9,57 mas com uma peça que mostrarei em todos os fóruns onde possa como a Aliexpress trata os clientes.
NÃO ADIANTAREI MAIS DINHEIRO NENHUM PARA RECEBER O QUE É MEU POR DIREITO.
Se quiserem que continue como cliente enviem uma etiqueta, de outro modo NUNCA mais comprarei nada na Aliexpress e irão perder um bom cliente por 9,57.
Se não enviarem irei ficar com um prejuízo de 9,57 mas com uma peça que mostrarei em todos os fóruns onde possa como a Aliexpress trata os clientes.
User's recommendation: Dont buy, They are not refunding the money.
Detroit, Michigan
Sent me the wrong part
It's messed up. I ordered one part and picked out the specific color and everything that they wanted. The first picture is the wheel I ordered; the second picture is the wheel they sent me.
- Ice product
- Sent the wrong part
Preferred solution: I want the crome one i order and ill be happy
Johannesburg, Gauteng
I want to know why my order is not yet delivered to me
I want order since I ordered it hasnt delivered to me they say my order its closed and I would like to receive my order
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Keroka, Nyamira
Hello I have an issue on me being...
Hello
I have an issue with me being refunded for an order I didn't ask for a refund.
Please tell me the way forward.
- Affordable items
- Communication issues
Preferred solution: Full refund
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
You are calling someone incompetent and misspelled the word 4 times.