
Aliexpress
Reviews and Complaints
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |My package been post to be here but not here
This is Anthony perry from1153 clanton st western boulevard Raleigh and my package been post to be here by today and I need it bye today and nothing change or move and my address 1153 clanton str Raleigh western boulevard
User's recommendation: I need it right now
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
I just want to return this item and get a full refund, I tried to do this. But they don't want to send me labels for shipping, they sent only one instead of 4.
I received this item in 4 boxes with different tracking numbers.
Send me 4 return labels.
You sent a defective item, I am trying to return it, and you offer me $60 instead of sending me 4 return labels right away.
You send a label that cannot be used to send 4 boxes.
Otherwise, I will contact the consumer protection department. Because this is fraud.
Preferred solution: Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint
Der Kundendienst ist unterirdisch.Abbuchung ohne Bestellung ist Betrug.In diesem Falle verhält man sich nicht so.
Ich werde immer wieder vertröstet. Der Kundendienst ist absolut unprofessionell.
Kapiert denn geschilderten Fall nicht, gibt nur Standart antworten und ist keine Hilfe. Bis jetzt absolut unbrauchbar.
Eine Abbuchung ohne Bestellung ist eigentlich Betrug. Wenn es ein Fehler wäre würde dieser behoben und nicht herumlaventiert.
On Friday, January 3rd, 2025, you debited 364.08 from my account. However, I did not order anything.
Since Saturday, your customer service has been putting me off. I expect an immediate refund. This is case number 205380****537567.
Today I was given a new number 205380****83774. Best wishes, Erik Baschab.
- Abbuchung ohne bestellung ist betrug
Preferred solution: Full refund

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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: I'm waiting for a ride home from delivery date to Beckley to my apartment here in apartment 202.
Company fixed the issue and I have been provided with apology. I used a type of saying written on a certificate called the Optimus Creed instead of complaining me upset you don't have to worry I wasn't but I really love doing business with you and AliExpress with my friend with it I know I ever met but you know I need Trey and sometimes with a lady that basically owns Express I received my mail thanks to everyone's help thank you so much.
To try and track your main arrival date and final pickup and delivery to my doorstep just make sure it doesn't go to Sullivan Street I don't live on Sullivan Street I live on 212 South Vance drive apartment 202 Beckley West Virginia 25801 hoping to receive it my doorstep if schedule the delivery date for a pickup at the main Beckley general post office 134 industrial drive if I'm not here have them hold on to my mail 134 industrial drive so I can schedule a pickup for the general main post office of Beckley.
- People like me the report that live on ssi here in america
Preferred solution: Deliver product or service ordered
User's recommendation: Make sure you have the last four digits of your debit card number.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Refund issue with Seller
I ordered a wig, and it took longer than the promised timeframe. So, I told the seller I'll no longer need the wig, and would like to file a refund claim as they took too long to ship it.
The seller has been difficult to talk to, and my birthday is fast approaching. My refund issue hasn't been handled in the best way, and as a paying customer, this frustrates me. The seller constantly urges me to wait for the wig, but it hasn't arrived in the country, and it has been over six weeks now. I don't want to pay customs for a product I no longer want.
Please help me and issue me a refund. Why does the seller keep encouraging me to keep a package I no longer want?
- Sellers are not the best with customer service
Preferred solution: Full refund
User's recommendation: I won’t recommend this outlet to customers, it wasn’t worth the stress I’ve been going thru. My birthday is possibly not going to be so great because of this!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPackage sent to me was opened and empty bag was left in my package
Someone from packing had to know what was in the package mailed to me. There were six items in a single package.
One item was opened and the discarded wrapper was left in a single large package. I'm going to call customer service and have them track down the item wrapper and contents labels to either send me the stolen item or arrest the thief who you have a receipt for on the label in the photo. Do some work; it takes too long for your company to mail to the USA. Lost paperwork.
The stupid thief left the wrapper with all the evidence in my package.
See photos. Obtain a receipt from the label or this is the last time I order from AliExpress.
- Reasonable prices
Preferred solution: I am requesting the item I ordered. I'm missing a mint green citizens watch.
User's recommendation: Remember to report stolen purchased items
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |This is not a review.I am trying to get a problem .
I purchased a Roing machine for 266 .73 .and the company does not what to honor the price. They advertise it for, they told me to cancel my order.
Due to inventory.
I really would like them to honor the price. They advertise it for can you help me?
User's recommendation: I'm having second thoughts from buying anything else from this company. For the sake.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: My package never came
Company fixed the issue and I have been provided with apology. By contact the aliExpress. The sellers on the site 40 percent are robbing the poor people and doesn't even care a lot of force apps.
That seller told me my package was at the post office and if I asked for a refund, they would put a hold on the package. So, I decided not to take the refund of $2.17 because I wanted my package.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFor a dispute in progress
I recently opened a dispute with one of my orders because the seller sold me a scammed item and all I ask ia that I get my refund. The seller said that I have to return the item to get a refund so I said okay.
But then I accidentally typed my tracking number for this item in the dispute and I cannot undo it until the dispute has closed, and I am trying to contact the seller. I'm pretty sure they will be very arrogant to me.
So is there any solution beside waiting for the dispute to close? I have to get it returned by the 1st of February or I will not get my refund, and I will get scammed by the seller
- Good online service
- Affordable product
- Some sellers are scammers
- Slow delivery
Preferred solution: That the seller will send me the tracking information as soon as possible, because I accidentally typed my tracking number
User's recommendation: Do not buy products from this seller, it's a scam Global Version Original MI Tablets Store https://a.aliexpress.com/_mOPPRWP
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Returned a item months ago and never got a refund
Hello,
I returned an item through AliExpress as you provided me with a return label due to the machine I sent being a health and safety concern. It kept malfunctioning, and there was water leaking all over the wires due to poor construction.
I have been trying to contact you for months and the experience has been highly unsatisfactory. Your lack of communication is absolutely appalling and it urgently needs to be rectified.
If this issue is not resolved I will be escalating this to court as you cannot simply instruct me to return an item and then ignore me.
I have attached the return label that you, AliExpress, have given me. More than 2 months have passed since the return and I have received neither an update nor my refund.
I demand resolution or I will be obligated to take further action.
User's recommendation: Awful customer service! The worst I have ever experienced

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy order cancelled
I've been a loyal customer and have used this website frequently, but I'm very disappointed with my recent experience. I placed an order at a discounted price, and everything seemed fine.
However, shortly after, my order was suddenly canceled without a clear explanation, and the item wasn't shipped.
While I appreciate receiving a refund, it's frustrating and feels unprofessional to cancel an order without proper notice or a valid reason. I expected better service from a platform I trust and use regularly.
- Lots
Preferred solution: My items i order to be delivered
User's recommendation: Dont belive on what they put there , they show you different price and when they see you ordered on a lower price they will cancel your order
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo process a return
The shoes are too big and the soles are slippery, so I want a refund on all pairs of shoes. I thought the soles were made of rubber.
- Nice products
- Take too long to receive
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I did not receive a refund and my order is not here
I applied for a refund and received a message that I won't be getting it. AliExpress suggests that I should contact the post office since the package is supposedly in Iceland. However, when I called the post office, they confirmed that it hasn't arrived in Iceland yet.
- I have never had a problem with aliexpress until now
- I want my money back
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Missing my packages
I have ordered a dresser that was $226 on AliExpress 01/01/25 I have been waiting til 01/12/25 I was not able to track my order so i send the seller contact message asking about my package and why i cant track my order the seller contact reply 11hra later just to say that my package have been damaged during the transit they didn't let me know what happened to my package til i asked for it til now they didn't send me another package or return my money today is 01/16/25 and i still didnt get my money please help me to get my money back
User's recommendation: Never order anything from this app!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: Lost package
The package was left at wrong address I called FedEx and said that my address that was provided was not on that package, wrong address was put on that package
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