Aliexpress Reviews and Complaints
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14
ISSUES RESOLVED
1.8K
TOTAL REVIEWS
$260K
CLAIMED LOSSES
$338
AVG LOSS
250K
PAGE VIEWS
What's your story with this company?
Ask a Question About Aliexpress
Cons
- Customer service
- Poor support
- No way to contact them
Pros
- Low prices
- Free shipping
- Variety
Latest review first
- Latest review first
- Most helpful reviews first
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Aliexpress - Before you buy or cancel anything contact the seller first that is my recommendation
I place an orders after paying for 6 days still the status say order confermation then i cancel all the orders the seller return my money but aliexpress still refuse to send my money back to my account almost 2 months now
Review
Pros
- Fast shipping
Cons
- Aliexpress management team is not tustworth
- No proper and straight forward costumer service
Reason of review
Poor customer service
Loss
$108
Preferred solution
Full refund
Tags
Aliexpress - Wating my order
Hi please my name is Milagrosa Biahobe chubo. Didn't receive my order yet , my order number is:1911052334540730
Review
Service
Aliexpress Shipping Service
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
Aliexpress - No recommendations
I was charged twice for the same purchase , been waiting on my money to come back to my card . This is the 3rd day , wondering what’s the hold up ?
Review
Product
Aliexpress Account
Pros
- Ordering shipping speed
Cons
- Disgrace cancelling payment to force to alipay
- Useless dispute procedure
- Follow up to resolve issue
Reason of review
Return, Exchange or Cancellation Policy
Loss
$189
Preferred solution
Full refund
Tags
Aliexpress - Drone transmitter
sar mujhe yah information Mili hai ki Ali Express se koi bhi saman sahi nahin milta aur yahan feke app hai ya Paisa lootne ka kam karti hai kya sar yah baat sahi hai use per Jo price Diya vo sahi hai aur mujhe yahi product milega Jo main buy karega aur kitne din mein delivery
Review
Aliexpress - No recommendation
Hello, I have a problem, about the invoice for my order: 8005129462297171, Store name: Mi smartHome Store. My messages are unread and unanswered. Could you help me, I need a invoice for max. 22 EURO. Best Regards
Review
Reason of review
No get invoice
Preferred solution
Please send me a invoice
Aliexpress - Be very careful
Update by user 1 day ago
Finally got a human or a V smart AI... to answer.
I was given reassurance that original buyer protection of 35 days applies and not what the service email indicated (15).
No updated email could be sent to me as "help" has no access to Aliexpress message generation.Your guess is as good as mine as to what the truth actually is! Cancelling the order is probably the only safe way to resolve the issue.
Original review posted by user Nov 14
I have an order with a 35 day guarantee on delivery and just received email from Aliexpress saying that buyer protection expires in 14 days! Contacted robot chat service but it couldn't understand the situation.Review
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
Aliexpress in Flushing, New York - Scammers
I never herad about this company , but i they charge my account for 114$ i dont know how !!
Review
Reason of review
Problems with payment
Aliexpress - Bla bla
Try contacting Ali-agh!!, Each time I log in to shop I have to select a country and currency-why? Each time I change shopping areas I have to select a country and currency-why? I am a long time customer and the longer the relationship the worse the experience gets-why.
Review
Service
Aliexpress Customer Care
Reason of review
contacting AliExpres
Tags
Aliexpress - Depened on the support I will get
With regard to the open dispute ( (order id: 8001257782005545) I refuse to accept any other settlement rather than receiving a full refund of the amount paid !!!! The local post office could not locate the package and as of today approved it (see the attached letter for Israel Post Office). I hereby demand my money back at no further delay !!!! Best Regards, Bili Peles
Review
Reason of review
Poor customer service
Loss
$17
Preferred solution
Full refund
Sent the following to Alibaba/Aliexpress with no results. Cannot find way to communicate except for their Chat which is of no help. Not even sure it's human. I am cancelling my account & will shop elsewhere: I tried to place a large order during your recent sale. I...
View full review
Review
Service
Aliexpress Customer Care
Cons
- No way to contact
- No customer service
Reason of review
Poor customer service
Loss
$110
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