Anthony P Ekw

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| map-marker Raleigh, North Carolina

My package been post to be here but not here

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Aliexpress - My package been post to be here but not here
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Contains 1 confidential file for company representatives

This is Anthony perry from1153 clanton st western boulevard Raleigh and my package been post to be here by today and I need it bye today and nothing change or move and my address 1153 clanton str Raleigh western boulevard

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User's recommendation: I need it right now

Dmitri P Sgu

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Refund

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Aliexpress - Refund
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I just want to return this item and get a full refund, I tried to do this. But they don't want to send me labels for shipping, they sent only one instead of 4.

I received this item in 4 boxes with different tracking numbers.

Send me 4 return labels.

You sent a defective item, I am trying to return it, and you offer me $60 instead of sending me 4 return labels right away.

You send a label that cannot be used to send 4 boxes.

Otherwise, I will contact the consumer protection department. Because this is fraud.

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Loss:
$300

Preferred solution: Full refund

Erik B Sdl

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Complaint

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Aliexpress - Complaint
Contains 1 confidential file for company representatives
Updated by user Jan 06, 2025

Der Kundendienst ist unterirdisch.Abbuchung ohne Bestellung ist Betrug.In diesem Falle verhält man sich nicht so.

Updated by user Jan 06, 2025

Ich werde immer wieder vertröstet. Der Kundendienst ist absolut unprofessionell.

Kapiert denn geschilderten Fall nicht, gibt nur Standart antworten und ist keine Hilfe. Bis jetzt absolut unbrauchbar.

Eine Abbuchung ohne Bestellung ist eigentlich Betrug. Wenn es ein Fehler wäre würde dieser behoben und nicht herumlaventiert.

Original review Jan 06, 2025

On Friday, January 3rd, 2025, you debited 364.08 from my account. However, I did not order anything.

Since Saturday, your customer service has been putting me off. I expect an immediate refund. This is case number 205380****537567.

Today I was given a new number 205380****83774. Best wishes, Erik Baschab.

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Loss:
$364
Cons:
  • Abbuchung ohne bestellung ist betrug

Preferred solution: Full refund

Resolved
Richard J Cpf

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| map-marker Málaga, Andalusia

Resolved: I'm waiting for a ride home from delivery date to Beckley to my apartment here in apartment 202.

Aliexpress - I'm waiting for a ride home from delivery date to Beckley to my apartment...
Contains 4 confidential files for company representatives
Updated by user Jan 04, 2025

Company fixed the issue and I have been provided with apology. I used a type of saying written on a certificate called the Optimus Creed instead of complaining me upset you don't have to worry I wasn't but I really love doing business with you and AliExpress with my friend with it I know I ever met but you know I need Trey and sometimes with a lady that basically owns Express I received my mail thanks to everyone's help thank you so much.

Original review Dec 20, 2024

To try and track your main arrival date and final pickup and delivery to my doorstep just make sure it doesn't go to Sullivan Street I don't live on Sullivan Street I live on 212 South Vance drive apartment 202 Beckley West Virginia 25801 hoping to receive it my doorstep if schedule the delivery date for a pickup at the main Beckley general post office 134 industrial drive if I'm not here have them hold on to my mail 134 industrial drive so I can schedule a pickup for the general main post office of Beckley.

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Loss:
$165
Pros:
  • People like me the report that live on ssi here in america

Preferred solution: Deliver product or service ordered

User's recommendation: Make sure you have the last four digits of your debit card number.

Rethabile N Sov

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| map-marker Orange, Texas

Refund issue with Seller

Aliexpress - Refund issue with Seller
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I ordered a wig, and it took longer than the promised timeframe. So, I told the seller I'll no longer need the wig, and would like to file a refund claim as they took too long to ship it.

The seller has been difficult to talk to, and my birthday is fast approaching. My refund issue hasn't been handled in the best way, and as a paying customer, this frustrates me. The seller constantly urges me to wait for the wig, but it hasn't arrived in the country, and it has been over six weeks now. I don't want to pay customs for a product I no longer want.

Please help me and issue me a refund. Why does the seller keep encouraging me to keep a package I no longer want?

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Cons:
  • Sellers are not the best with customer service

Preferred solution: Full refund

User's recommendation: I won’t recommend this outlet to customers, it wasn’t worth the stress I’ve been going thru. My birthday is possibly not going to be so great because of this!

1 comment
Ace Bwq

আমর ফসবক আইড ট কল থক চল হচছ ন

Charles S Gmb

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Package sent to me was opened and empty bag was left in my package

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Aliexpress - Package sent to me was opened and empty bag was left in my package
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Aliexpress - Package sent to me was opened and empty bag was left in my package - Image 4

Someone from packing had to know what was in the package mailed to me. There were six items in a single package.

One item was opened and the discarded wrapper was left in a single large package. I'm going to call customer service and have them track down the item wrapper and contents labels to either send me the stolen item or arrest the thief who you have a receipt for on the label in the photo. Do some work; it takes too long for your company to mail to the USA. Lost paperwork.

The stupid thief left the wrapper with all the evidence in my package.

See photos. Obtain a receipt from the label or this is the last time I order from AliExpress.

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Pros:
  • Reasonable prices

Preferred solution: I am requesting the item I ordered. I'm missing a mint green citizens watch.

User's recommendation: Remember to report stolen purchased items

Mickle Gwx

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| map-marker Sacramento, California

This is not a review.I am trying to get a problem .

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Aliexpress - This is not a review.I am trying to get a problem .
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I purchased a Roing machine for 266 .73 .and the company does not what to honor the price. They advertise it for, they told me to cancel my order.

Due to inventory.

I really would like them to honor the price. They advertise it for can you help me?

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User's recommendation: I'm having second thoughts from buying anything else from this company. For the sake.

Resolved
Jeffrey A Hxl

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Resolved: My package never came

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Aliexpress - My package never came
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Updated by user Jan 22, 2025

Company fixed the issue and I have been provided with apology. By contact the aliExpress. The sellers on the site 40 percent are robbing the poor people and doesn't even care a lot of force apps.

Original review Jan 07, 2025

That seller told me my package was at the post office and if I asked for a refund, they would put a hold on the package. So, I decided not to take the refund of $2.17 because I wanted my package.

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Loss:
$21

Preferred solution: Full refund

Notahina R

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For a dispute in progress

Aliexpress - For a dispute in progress
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I recently opened a dispute with one of my orders because the seller sold me a scammed item and all I ask ia that I get my refund. The seller said that I have to return the item to get a refund so I said okay.

But then I accidentally typed my tracking number for this item in the dispute and I cannot undo it until the dispute has closed, and I am trying to contact the seller. I'm pretty sure they will be very arrogant to me.

So is there any solution beside waiting for the dispute to close? I have to get it returned by the 1st of February or I will not get my refund, and I will get scammed by the seller

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Loss:
$158
Pros:
  • Good online service
  • Affordable product
Cons:
  • Some sellers are scammers
  • Slow delivery

Preferred solution: That the seller will send me the tracking information as soon as possible, because I accidentally typed my tracking number

User's recommendation: Do not buy products from this seller, it's a scam Global Version Original MI Tablets Store https://a.aliexpress.com/_mOPPRWP

Harry M Rxz

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| map-marker Bournemouth, England

Returned a item months ago and never got a refund

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Aliexpress - Returned a item months ago and never got a refund
Contains 1 confidential file for company representatives

Hello,

I returned an item through AliExpress as you provided me with a return label due to the machine I sent being a health and safety concern. It kept malfunctioning, and there was water leaking all over the wires due to poor construction.

I have been trying to contact you for months and the experience has been highly unsatisfactory. Your lack of communication is absolutely appalling and it urgently needs to be rectified.

If this issue is not resolved I will be escalating this to court as you cannot simply instruct me to return an item and then ignore me.

I have attached the return label that you, AliExpress, have given me. More than 2 months have passed since the return and I have received neither an update nor my refund.

I demand resolution or I will be obligated to take further action.

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User's recommendation: Awful customer service! The worst I have ever experienced

Ervis A Vcc

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My order cancelled

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Aliexpress - My order cancelled
Aliexpress - My order cancelled - Image 2
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I've been a loyal customer and have used this website frequently, but I'm very disappointed with my recent experience. I placed an order at a discounted price, and everything seemed fine.

However, shortly after, my order was suddenly canceled without a clear explanation, and the item wasn't shipped.

While I appreciate receiving a refund, it's frustrating and feels unprofessional to cancel an order without proper notice or a valid reason. I expected better service from a platform I trust and use regularly.

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Cons:
  • Lots

Preferred solution: My items i order to be delivered

User's recommendation: Dont belive on what they put there , they show you different price and when they see you ordered on a lower price they will cancel your order

Bobbie C Nay

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To process a return

Aliexpress - To process a return
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The shoes are too big and the soles are slippery, so I want a refund on all pairs of shoes. I thought the soles were made of rubber.

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Pros:
  • Nice products
Cons:
  • Take too long to receive

Preferred solution: Full refund

Rut T Xqc

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| map-marker Mumbai, Maharashtra

I did not receive a refund and my order is not here

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Contains 1 confidential file for company representatives

I applied for a refund and received a message that I won't be getting it. AliExpress suggests that I should contact the post office since the package is supposedly in Iceland. However, when I called the post office, they confirmed that it hasn't arrived in Iceland yet.

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Loss:
$14
Pros:
  • I have never had a problem with aliexpress until now
Cons:
  • I want my money back

Preferred solution: Full refund

Layla M Mif

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| map-marker De Pere, Wisconsin

Missing my packages

Aliexpress - Missing my packages
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I have ordered a dresser that was $226 on AliExpress 01/01/25 I have been waiting til 01/12/25 I was not able to track my order so i send the seller contact message asking about my package and why i cant track my order the seller contact reply 11hra later just to say that my package have been damaged during the transit they didn't let me know what happened to my package til i asked for it til now they didn't send me another package or return my money today is 01/16/25 and i still didnt get my money please help me to get my money back

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User's recommendation: Never order anything from this app!

Resolved
Waino Uma

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| map-marker Chicago, Illinois

Resolved: Lost package

Aliexpress - Lost package
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The package was left at wrong address I called FedEx and said that my address that was provided was not on that package, wrong address was put on that package

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