Dispute problem

Received product that did not work. Tried to get refund. No help from AliExpress. Product did not work upon receipt. They say they have customer protection policy. All they say is no refund unless the seller cancels your order. The seller kept close to $50 of my money for non working merchandise.

User's recommendation: Shop where the products are guaranteed to work or money back.

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ID
#3697669 Review #3697669 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

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New Reviewer

Didn’t Receive my order or either went to a different address and cannot get in contact with customer service

Receive my order or either went to a different address and cannot get in contact with customer service Very unhappy customer
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ID
#3697317 Review #3697317 is a subjective opinion of poster.
Cons
  • Hard to reach someone to talk to about a problem
Loss
$51
Preferred solution
Full refund

Ordered a pantsuit n the fit was nothing like the picture. Poorly made

To try and chat with aliexpress on their website is terrible- I get through to a robot n cant easily get live chat. They gave me an incorrect shipping address for seller and I still cannot get the correct address

User's recommendation: Phone number to speak with a CS rep.

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ID
#3697181 Review #3697181 is a subjective opinion of poster.
Location
Edmonton, Alberta
New Reviewer

Order inquiry

My payment for a purchase was returned on the 22nd of June actually few payments were returned upon calling my banker they said they authorized the funds and you guys you returned the finds.
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ID
#3697164 Review #3697164 is a subjective opinion of poster.
Location
Richmond, British Columbia
Pros
  • Keep on declining my payment
Preferred solution
Let the company propose a solution

Checking on a order back in april

Place a order back in april have not received it. 24.56. I never received.I love to order from you . This the second order I never received.

User's recommendation: I hope you don’t have the same problem.

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ID
#3697139 Review #3697139 is a subjective opinion of poster.
Location
North Charleston, South Carolina
New Reviewer

Trying to track my package

Aliexpress - Trying to track my package
Trying find out where my package is. Have no clue on wit it and am trying to see when it will be delivered.
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ID
#3696582 Review #3696582 is a subjective opinion of poster.
Location
Los Angeles, California
Preferred solution
Deliver product or service ordered
New Reviewer

My order closed, but I didn't get it

Aliexpress - My order closed, but I didn't get it
Aliexpress - My order closed, but I didn't get it
Aliexpress - My order closed, but I didn't get it
Aliexpress - My order closed, but I didn't get it
Hi there, On April 21st, I made an order ( 501936****878254 ) and paid for urgent delivery. The order was sent 2 weeks later in the last minutes before the refund. I haven't been able to receive an order for 2 months. I opened a dispute to find out the tracking number, the tracking number provided is incorrect (524869**** ). The seller does not respond. DHL has nothing in my name and my address. I ask for a refund of the full cost of the order and delivery. Thank you
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ID
#3696444 Review #3696444 is a subjective opinion of poster.
Pros
  • Variety of products
Cons
  • Impossible to contact
Loss
$306
Preferred solution
Full refund

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New Reviewer

Reembolso

Aliexpress - Reembolso
Aliexpress - Reembolso
Update by user Jun 22, 2022

No he obtenido respuestas ni de la tienda ni de aliexpress

Original review posted by user Jun 22, 2022
Desde hace ya una semana estoy tratando de obtener un reembolso de una de sus tiendas y la misma no me responde. Cuando entro a la pagina de la tienda me dice que no se encuentra disponible la tienda es Shop 110207**** Store y el número de pedido es 815105****102383
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ID
#3696310 Review #3696310 is a subjective opinion of poster.
Pros
  • Buen precio
Cons
  • No entrega y luego no reembolsa
Loss
$14
Preferred solution
Full refund

Order not recieved

Im not recieved my order Your company ist not correct , you laying the peopel, i make dhe transfer for tow shoes , but nothing, order dont coming, the phone dont open the text too. I cant say nothing more, and dhe code we i can make the order its not truth.
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ID
#3696168 Review #3696168 is a subjective opinion of poster.
Location
Cologne, North Rhine-Westphalia

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New Reviewer

My order hasn't arrived

Aliexpress - My order hasn't arrived
Hi I have logged on the app and it says that my order has arrived but it didn't.My order ID is 814697****408846.I would really appreciate if someone can help me on this matter. I tried to contact so many times but I haven't got any replies. I have also sent an email but I have not received any response yet.
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ID
#3694949 Review #3694949 is a subjective opinion of poster.
Location
Rochdale, England

Por todo lo que compre vieron en tallas equivocadas

Hola todo los zapatos vinieron 2 tallas más pequeños y ropa de hombre que compre vinieron en tallas de niño en vez de talla de hombre que fue lo que yo ordene, desearía poder cambiar Gracias
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ID
#3694505 Review #3694505 is a subjective opinion of poster.
Location
Miami, Florida

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New Reviewer

I ordered a new one pro4 knife sharpener and I can track it

If I can track my orders .how I am supposed to know I got the products coming. I ordered a pro 4 kme sharpener and I can't find it.i don't if it is coming to me

User's recommendation: Stop.

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ID
#3694376 Review #3694376 is a subjective opinion of poster.
Location
Sterling Heights, Michigan
Preferred solution
Deliver product or service ordered
There's two different situation once I received the wrong doll is not what I paid for for authorize my credit card to be paid for 2 there's another doll that I did not receive my post office said it was sent back to the seller and I disputed both these cases and you...
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ID
#3694269 Review #3694269 is a subjective opinion of poster.
Location
Mansfield, Ohio

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New Reviewer

It is a nightmare trying to return some thing that stated it would fit in my vehicle and it didn’t

It is a nightmare trying to return some thing that stated it would fit in my vehicle and it didnt. To return it , its expensive! Ridiculous

User's recommendation: Don’t buy.

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ID
#3693619 Review #3693619 is a subjective opinion of poster.
Location
Ponte Vedra, Florida
Loss
$120
Preferred solution
Full refund

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New Reviewer

Payment error

I have used this website multiple times and never had an issue in the past. It is very important for me to process this particular purchase and the website keeps giving me an error. I have been trying to contact a customer service representative and havent been successful. Please email me back or call me, as I do not wish to switch providers, but will do if this matter isnt resolved.
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ID
#3693570 Review #3693570 is a subjective opinion of poster.
Location
El Portal, Florida
Preferred solution
I need the website to take my form of payment