Karim J Wjo

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Refund pending

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Aliexpress - Refund pending
Aliexpress - Refund pending - Image 2
Updated by user Jan 07, 2024

I'm a AliExpress customer, I received my items without any problems but I don't understand why we took money from my bank account when I don't ordered

Updated by user Jan 07, 2024

Ebay, Amazon

Original review Jan 07, 2024
I don't make order for this items pet hamster cage house items number 0000000126**** we took money from my bank account
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Loss:
$220

Preferred solution: Full refund

Liberty A Rzb

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Incorrect Solution

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Aliexpress - Incorrect Solution
Aliexpress - Incorrect Solution - Image 2
Aliexpress - Incorrect Solution - Image 3
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Aliexpress - Incorrect Solution - Image 5

To whom it may concern,

I have been ordering off Aliexpress for nearly 10 years having spent well over $10,000 and have never ever had a problem that wasn't resolved simply and effectively.

Unfortunately my package was delivered to the INCORRECT ADDRESS although the address was entered correctly and was printed onto the shipping label.

I had uploaded evidence of this which I would be more than happy to forward to you and was denied without even having someone read it.

I would appreciate a refund in the amount of $15.66 for order number

818196****765214

Please look into this matter seriously and efficiently as I really enjoy your services and have always been a very loyal customer.

Again, I am MORE THAN HAPPY to attach evidence that I did NOT RECEIVE MY PACKAGE I PAID FOR!

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Loss:
$16
Pros:
  • Tons of product amazing price for quality
Cons:
  • Terrible customer service

Preferred solution: Full refund

User's recommendation: No idea what to do better. I put my address in correct. Have evidence of the package being dropped off at the incorrect address and still cannot get a resolution

Lutz B Ydf

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Verschwundene Zustellung Bestellnummer: 818169****797672

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Aliexpress - Verschwundene Zustellung Bestellnummer: 818169****797672
Aliexpress - Verschwundene Zustellung Bestellnummer: 818169****797672 - Image 2
Ich habe ein Paket ohne Inhalt bekommen. Die Sendungsnummer ist RX 50398**** DE Der gesamte Inhalt ist veroren.
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Loss:
$76
Pros:
  • Umfangreiche produkte
Cons:
  • Leider nicht in deutscher sprache

Preferred solution: Deliver product or service ordered

Resolved
Janeisha Lcs

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| map-marker Randleman, North Carolina

Resolved: I have no way to contact them. I keep getting delivery updates but when I click on the link it tells me I have no order. I enter order number and get same message

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Aliexpress - I have no way to contact them. I keep getting delivery updates but when I click on...
Updated by user Dec 26, 2023

Company fixed the issue and I have been provided with apology. My mistake...they packed them both into the same box.

As in, they opened the display box for one and put the other inside. Never would have thought it would fit both for one thing but until my son opened it up had no idea they were both in there.

So my only complaint now is that the order number didn't show up on my account so I could have responded that way. I got updates but order number wouldn't work when entered..

Original review Dec 17, 2023
I ordered an item for Christmas and have no idea if I will get it or not. I want to call them and there is no contact via phone. I'm sure with the order number they could figure it out but this obvious glitch makes a phone contact necessary. It should be an option!!!
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User's recommendation: Buyer beware...you will not be able to speak to someone if you need to

Chiamaka S

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Debit card

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Good day!Ma or Sir I have been trying to enter my debit card details but its not entering I really need to order some things but I cant pay for it
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Preferred solution: To enter my debit card

User's recommendation: They are very good

Anonymous
map-marker Detroit, Michigan

Cannot talk to AliExpress the x send me to just answer I’m not paying. This is the responsibility of AliExpress

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12/12/23 package delivered was light bars Text indicated that iron was delivered I checked my yard asked neighbors no one has seen it. Please check my email for orders as well as orders number
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User's recommendation: Have been very satisfied for years until. In the future please have a live agent to talk to customers like other over seas companies.

Eric F Gws

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Did not get orders

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Aliexpress - Did not get orders
Aliexpress - Did not get orders - Image 2
Missing products seems to be a little tricky to get a hold of a live person I reported it as I did is a little confusion.
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Pros:
  • Costume service is weak products and prices excellent

Preferred solution: Deliver product or service ordered

User's recommendation: Keep a eye on the app OK one hundred letters the diversity of items is very attractive and deals are OK temu had better prices on some things alihelper is something I am looking it to have not used it to buy anything yet think it tracks items I selected wait for better deal I think.

MUAWIYATOU H

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| map-marker Jeddah, Mecca Region

نحب التجارة معكم

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أنا رجل جنسية أفريقيا أعرف كيفية التجارة فيها وأعرف أحوالهم سأقوم بإرسال البضاعة إلى الأفريقيا تجارة كبيرة فيها
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Gene F Hxg

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| map-marker São Vicente Ferrer, Maranhao

Order invoice 817711****822585 order not received.

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Order 817711****822585 not received! Please ship replacement order or issue credit. Please inform me of action taken. Gene Fidler
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Loss:
$32
Pros:
  • Large variety
Cons:
  • Shipper contact info hard to find

Preferred solution: Deliver product or service ordered

User's recommendation: Usually reliable. This shipment delay reason unknown

Anthony B Kji

Poor shipping logistics

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Not receiving packages on time 3out of 8 package receive 5 gone missing Even had to make refund on two Shipping and tracking no good need to get customs to deliver as long with duty cost to post office how can I get to replace orders I ask for refund also when refund not getting full amount back goods plus shipping
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Pros:
  • Delivery service
Cons:
  • Better delivery
  • Custom service

Preferred solution: Deliver product or service ordered

User's recommendation: Get custom yo deliver to post office

Merry P Rlv

707703****

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One of my things came but it did not come with a battery which was a portable charger it was supposed to have a battery with it and I didn't get the battery with it so I would like a refund for that order or something that would be very much appreciated or send me the battery so that way I can have a working portable charger
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Preferred solution: Full refund

User's recommendation: Maybe if it gets fixed

Rayanne Esz

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I want to get back all of my deleted draft from my gmai

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I want to get back all of my deleted draft from my gmail and I have tried to see from the trash on my gmail I cant find my draft completely
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Preferred solution: Apology

Anonymous
map-marker New York, New York

Got it

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It was hard tracking down because they had old Address but Tracked down at USPS . Thank you for your help.
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User's recommendation: Make sure all information is correct

Tasha C Qes

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| map-marker Olney, England

Fraudulent

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Aliexpress - Fraudulent
Original review Nov 30, 2023
My visa was used by someone. Please cancel the order that has this card number. 426367****32 I want my money to be refunded asap. Some purchased yesterday and today.
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Loss:
$186
Cons:
  • None of these

Preferred solution: Full refund

Santak M

The item is not what I expected to be

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The item is not what I wanted and would like to return to get my money back. Not sure how to submit refund request and return.
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Loss:
$49

Preferred solution: Full refund

User's recommendation: Maybe