Aliexpress
Reviews and Complaints
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund pending
I'm a AliExpress customer, I received my items without any problems but I don't understand why we took money from my bank account when I don't ordered
Ebay, Amazon
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIncorrect Solution
To whom it may concern,
I have been ordering off Aliexpress for nearly 10 years having spent well over $10,000 and have never ever had a problem that wasn't resolved simply and effectively.
Unfortunately my package was delivered to the INCORRECT ADDRESS although the address was entered correctly and was printed onto the shipping label.
I had uploaded evidence of this which I would be more than happy to forward to you and was denied without even having someone read it.
I would appreciate a refund in the amount of $15.66 for order number
818196****765214
Please look into this matter seriously and efficiently as I really enjoy your services and have always been a very loyal customer.
Again, I am MORE THAN HAPPY to attach evidence that I did NOT RECEIVE MY PACKAGE I PAID FOR!
- Tons of product amazing price for quality
- Terrible customer service
Preferred solution: Full refund
User's recommendation: No idea what to do better. I put my address in correct. Have evidence of the package being dropped off at the incorrect address and still cannot get a resolution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVerschwundene Zustellung Bestellnummer: 818169****797672
- Umfangreiche produkte
- Leider nicht in deutscher sprache
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Randleman, North CarolinaResolved: I have no way to contact them. I keep getting delivery updates but when I click on the link it tells me I have no order. I enter order number and get same message
Company fixed the issue and I have been provided with apology. My mistake...they packed them both into the same box.
As in, they opened the display box for one and put the other inside. Never would have thought it would fit both for one thing but until my son opened it up had no idea they were both in there.
So my only complaint now is that the order number didn't show up on my account so I could have responded that way. I got updates but order number wouldn't work when entered..
User's recommendation: Buyer beware...you will not be able to speak to someone if you need to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDebit card
Preferred solution: To enter my debit card
User's recommendation: They are very good
Cannot talk to AliExpress the x send me to just answer I’m not paying. This is the responsibility of AliExpress
User's recommendation: Have been very satisfied for years until. In the future please have a live agent to talk to customers like other over seas companies.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDid not get orders
- Costume service is weak products and prices excellent
Preferred solution: Deliver product or service ordered
User's recommendation: Keep a eye on the app OK one hundred letters the diversity of items is very attractive and deals are OK temu had better prices on some things alihelper is something I am looking it to have not used it to buy anything yet think it tracks items I selected wait for better deal I think.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Jeddah, Mecca Regionنحب التجارة معكم
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | São Vicente Ferrer, MaranhaoOrder invoice 817711****822585 order not received.
- Large variety
- Shipper contact info hard to find
Preferred solution: Deliver product or service ordered
User's recommendation: Usually reliable. This shipment delay reason unknown
Poor shipping logistics
- Delivery service
- Better delivery
- Custom service
Preferred solution: Deliver product or service ordered
User's recommendation: Get custom yo deliver to post office
707703****
Preferred solution: Full refund
User's recommendation: Maybe if it gets fixed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want to get back all of my deleted draft from my gmai
Preferred solution: Apology
Got it
User's recommendation: Make sure all information is correct
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Olney, EnglandFraudulent
- None of these
Preferred solution: Full refund
The item is not what I expected to be
Preferred solution: Full refund
User's recommendation: Maybe
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