Neu-Ulm, Bayern
0 comments
Not resolved

I ordered a phone from aliexpress it cost me 138€ it was sent and after 14 days it has arrived at german Airport...if u can trust Shipment tracking.

But after more than 2 months i opened a Dispute and made a request at the local post. Aliexpress wanted me to send them the document i recieved from local post so i did. It told that the package can not be found by the shipping Company. But they refused to refund me and said the document is invalid now they want me to send them an official document from local customs but the customs refuse to give me such a document because they never recieved the package.

and Aliexpress refuses to refund me. my package is lost and so is my Money because the Support promises to protect the buyer but they dont even communicate with them. I already contacted Aliexpress Live Support 5 TIMES!!! and each time i was told my case has priotity and they will contact me via email and help me with my case but nothing ever happened im so fed up with this im Student and i cant afford another phone now im just pitted off by this Company.

I ordered on the 30th of March and now it is the 9th of JULY!!! and they still continue with the Dispute and refuse to refund me. Each week tehy want me something else to provide for evidence i didnt recieve the package. *** ITS REGISTERED MAIL if i recieved it they would know this.

They just ripping off my Money...

i dont know how to continue in this case ...im fed up with it and just sad

Review about: Xiaomi Redmi Note 2 Prime.

I didn't like: Exploitation of the costumer, Time wasted on support, Aliexpress management team is not tustworth, Lack of customer care.

Review #879696 is a subjective opinion of a user.

1.0
Customer service
Exchange, Refund and Cancellation Policy
Advertised vs Delivered
Billing Practices
Delivery Service
Warranty
PRODUCT OR SERVICE
Not specified
Reason of Review / Monetary Loss Poor customer service / $154
Preferred solution Full refund

Had an Experience with Aliexpress?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

"I bought a vapor mod from Aliexpress store called Ecigsbuy. There is an in store coupon save 10USD for 20USD purchase. After I bought the mod with this coupon, the..." Read more
"Ordered hair form Guangzhou Modern show Hair Products Co.,Ltd company off Aliexpress.com, This company sold me Malaysian Virgin Hair Curly 16,18,20,22. The hair was fine for a weekend then it..." Read more
"Keep recieving massages from a sender! Don't like it at all!!!I do'nt want to change my feedback in a 5 star positive!!Exemple:..." Read more
"I ordered 2 128gb sandisk micro sd cards and 3 128gb Adata micro sd cards from a second seller, and 2 512gb usb flash drives they were all fake..." Read more
"Jeff Light arrested In California Child-Trafficking Sting . Jeff Light - Editor at The San Diego Union-Tribune arrested In California Child-Trafficking Sting . Hundreds of people were arrested and dozens..." Read more
"Okay, I am one of the people who signed up for the free trial and had to pay 70-something dollars for the 6 month service because I didn't cancel in..." Read more
"Purpchased a bed from there. Thought it was a super good deal. After he was loading it up, i noticed the box spring didnt match and i kept asking him..." Read more
"I bought a boat cover from Sealskin 8 months ago and the tarp has already split and ripped down the center of the cover. I have submitted emails, phone calls..." Read more