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I ordered hair 40inches 3bundles I received the hair but it was the right hair or the length I ordered plus the hair was tangled, falling out and fuzzy so I contacted the seller straight away and I said to her how come you sent this heir to me she said ooh yeah I know it's a bit fuzzy and tangled I said yeah so what am I to do and it was for my birthday she said okay I will send you another half to replace it but I have to talk to the company first. she said to me I will send a replacement hair out on 27th March to you now I try to contact her no answer when I read the other buyers reviews are also complaining in her page saying this seller is a scammer she scams people we pay so much money and she or he send fake products to people the hair is not human hair its fake but she says it's real and anyone who puts unpleasant review she deletes the feedbacks and blocks you from putting bad review and how could you as a company sit there and watch this happening and you do nothing about it or look into it I asked her to refund my money she is not saying anything either she just ignores people. I want my money back because the hair was put in the bin the following day
I just want my money back the hair was fake it falling fuzzy and tangled not right to it's length and you sit there and watch this people destroying your company by selling fake products and scarming people
User's recommendation: You need to stop her from doing this to people I am not the first victim we don't know if it's she or he but it looks like has been doing this to lots of people we are paying a lot of money.
Monetary Loss: $264.
Preferred solution: Full refund.