100% full Resolved
2.3
Details
Additional Fees
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website
1 comment

Update by user Jun 22, 2016

seller finally refunded

Original review posted by user Jun 21, 2016

I ordered $153 in bracelets from seller longway on aliexpress, seller sent $10 earrings instead.

i contacted seller, first he said he would reship becuase it is dhl fault as they mixed up the boxes, but he didnt reship,

then he said he would refund..he didnt.. he is now telling me he is not refunding my money.

I opened dispute with pictures aliexpress deciding in seller's favour and not looking at evidence. so the seller can send empty box to customers and aliexpress does not properly investigate. i tried contacting customer service and they are no help at all. so i am out $153

This reviewer shared experience about "poor customer service and fraud" and wants this business to issue a full refund as the author lost $153. user49345309 is overall dissatisfied with Aliexpress and uploaded picture s. The most disappointing about items from longway at Aliexpress was ripped off, inconvenience to me and useless customer support Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Aliexpress.

Check out the best and the worst companies in Auctions and Internet Stores category for more informed decision or compare Aliexpress to other companies on our site.

Had an Experience with Aliexpress?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
Los Angeles, California, United States #1282411

Have you filed with your credit card company for a refund?

Also a complaint to the Federal Trade Commission can be helpful.

Federal Trade Commission

600 Pennsylvania Avenue, NW

Washington, DC 20580

Telephone: (202) 326-2222

You May Also Like

Aliexpress - Defective Boots Aliexpress "I have purchased a pair of rubber Hunter boots. I got them at Christmas and by Jan 20 they had a tear on the side. I have tried to contact..." Read more AliExpress' Judgement Details is very poor Aliexpress "I bought a 128 GB USB Stick. But it was a faked USB Stick in fact it is only 16 GB. H2testw.exe can prove this. The seller refused to refund..." Read more Aliexpress tries your patience until you give up or the guarantee period expires Aliexpress "The worse online shopping experience was with this mega conglomerate of alibabas thieves. I have bought a couple of things that were not too bad, yet did not feel I..." Read more Aliexpress - Lace wig Aliexpress "I purchased a lace front wig, The wig is very thin and not what I expected. I've been in contact with the seller and supposedly the Manager. I believe I..." Read more Similitudeinc Dot Com - BTC ADDER SOFTWARE THAT IS WORKING FOR ME IN 2017 Similitudeinc Dot Com "I want to share my experience with what is called money adder software. I earlier came across Paypal adder in 2013 and lost several thousands of dollars buying different ones..." Read more Elon Ptooerties - Disgusting Dirty Place and they call them Upgraded???? Elon Ptooerties "Moved into an Elon property this month basically every time I walk in this place it just disgusts me first thing I do look for all the bugs in here..." Read more DON'T RENT FROM AMERICAN HOMES 4 RENT! American Homes 4 Rent "Rented from AH4R for two years (2015-2017) IN Powder Springs, GA and they are horrible to deal with. Your rent is going up every year without fail and they are..." Read more Woofgang Bakery And Grooming Fleming Island - Poor Customer Service, Privacy Information Violation, Harrassment Woofgang Bakery And Grooming Fleming Island "I had purchased a harness from Woofgang Bakery on the 4th of September 2017 (few days prior to Hurricane Irma). My family and I were forced to evacuate Middleburg Florida..." Read more