Aliexpress - Seller sending other items

112 of 616 Aliexpress reviews

Update added by user Jun 22, 2016

seller finally refunded

Original review posted by user Jun 21, 2016

I ordered $153 in bracelets from seller longway on aliexpress, seller sent $10 earrings instead.

i contacted seller, first he said he would reship becuase it is dhl fault as they mixed up the boxes, but he didnt reship,

then he said he would refund..he didnt.. he is now telling me he is not refunding my money.

I opened dispute with pictures aliexpress deciding in seller's favour and not looking at evidence. so the seller can send empty box to customers and aliexpress does not properly investigate. i tried contacting customer service and they are no help at all. so i am out $153

This review is a subjective opinion of a user.
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More Review Details

Advertised vs Delivered
Diversity of Products or Services
Delivery Service
Turnaround Time
Discounts and Special Offers
Website
Warranty
Exchange, Refund and Cancellation Policy
Privacy and Data Security
Price Affordability
Additional Fees
Product or Service Quality
Customer service
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  • What I liked
      No items
  • What I disliked
    • Ripped off
    • Inconvenience to me
    • Useless customer support

Reason of review:
poor customer service and fraud
Preferred solution:
Full refund
Monetary loss:
$153
Product or service
Items From Longway
Review category
Auctions and Internet Stores
review #869179 by

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