Aliexpress - Seller sending other items

92 of 596 Aliexpress reviews

Update added by user Jun 22

seller finally refunded

Original review posted by user Jun 21

I ordered $153 in bracelets from seller longway on aliexpress, seller sent $10 earrings instead.

i contacted seller, first he said he would reship becuase it is dhl fault as they mixed up the boxes, but he didnt reship,

then he said he would refund..he didnt.. he is now telling me he is not refunding my money.

I opened dispute with pictures aliexpress deciding in seller's favour and not looking at evidence. so the seller can send empty box to customers and aliexpress does not properly investigate. i tried contacting customer service and they are no help at all. so i am out $153

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Customer service
Additional Fees
Delivery Service
Advertised vs Delivered
Discounts and Special Offers
Website
Turnaround Time
Product or Service Quality
Diversity of Products or Services
Warranty
Privacy and Data Security
Exchange, Refund and Cancellation Policy
Price Affordability
More

  • What I liked
      No items
  • What I disliked
    • Ripped off
    • Inconvenience to me
    • Useless customer support

Reason of review:
poor customer service and fraud
Preferred solution:
Full refund
Monetary loss:
$153
Product or service
Items From Longway
Review category
Auctions and Internet Stores
review #869179 by

Author wants to be contacted by the company. Learn more

Had an experience with Aliexpress? Submit review ›
Helpful? 1 Yes 1 0 No 0
Had the same issue 0 Yes 0
92 of 596 Aliexpress reviews
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Aliexpress. However, many companies do monitor reviews on our site.

 
×
You were reading a complaint about Aliexpress.
Filing a new complaint about
×