Aliexpress - Seller sending other items

134 of 639 Aliexpress reviews

Update added by user Jun 22, 2016

seller finally refunded

Original review posted by user Jun 21, 2016

I ordered $153 in bracelets from seller longway on aliexpress, seller sent $10 earrings instead.

i contacted seller, first he said he would reship becuase it is dhl fault as they mixed up the boxes, but he didnt reship,

then he said he would refund..he didnt.. he is now telling me he is not refunding my money.

I opened dispute with pictures aliexpress deciding in seller's favour and not looking at evidence. so the seller can send empty box to customers and aliexpress does not properly investigate. i tried contacting customer service and they are no help at all. so i am out $153

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Website
Privacy and Data Security
Price Affordability
Discounts and Special Offers
Warranty
Delivery Service
Additional Fees
Diversity of Products or Services
Turnaround Time
Exchange, Refund and Cancellation Policy
Product or Service Quality
Customer service
Advertised vs Delivered
More

  • What I liked
      No items
  • What I disliked
    • Ripped off
    • Inconvenience to me
    • Useless customer support

Reason of review:
poor customer service and fraud
Preferred solution:
Full refund
Monetary loss:
$153
Product or service
Items From Longway
Review category
Auctions and Internet Stores
review #869179

Author wants to be contacted by the company. Learn more

Had an experience with Aliexpress? Submit review ›
Helpful? 1 Yes 1 0 No 0
Had the same issue 0 Yes 0
134 of 639 Aliexpress reviews
Jay David

Feb 06 #1282411 Los Angeles, California, United States

Have you filed with your credit card company for a refund?
Also a complaint to the Federal Trade Commission can be helpful.
Federal Trade Commission
600 Pennsylvania Avenue, NW
Washington, DC 20580
Telephone: (202) 326-2222

0 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Aliexpress. However, many companies do monitor reviews on our site.

 
×
You were reading a complaint about Aliexpress.
Filing a new complaint about
×