Houston, Texas
1 comment
100% full Resolved

Update by user Jun 22, 2016

seller finally refunded

Original review posted by user Jun 21, 2016

I ordered $153 in bracelets from seller longway on aliexpress, seller sent $10 earrings instead.

i contacted seller, first he said he would reship becuase it is dhl fault as they mixed up the boxes, but he didnt reship,

then he said he would refund..he didnt.. he is now telling me he is not refunding my money.

I opened dispute with pictures aliexpress deciding in seller's favour and not looking at evidence. so the seller can send empty box to customers and aliexpress does not properly investigate. i tried contacting customer service and they are no help at all. so i am out $153

Review about: Items From Longway.

I didn't like: Ripped off, Inconvenience to me, Useless customer support.

Review #869179 is a subjective opinion of a user.

2.3
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Privacy and Data Security
Additional Fees
Customer service
Warranty
Turnaround Time
Delivery Service
Product or Service Quality
Website
Advertised vs Delivered
Discounts and Special Offers
Price Affordability
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss poor customer service and fraud / $153
Preferred solution Full refund

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Jay David
Los Angeles, California, United States #1282411

Have you filed with your credit card company for a refund?

Also a complaint to the Federal Trade Commission can be helpful.

Federal Trade Commission

600 Pennsylvania Avenue, NW

Washington, DC 20580

Telephone: (202) 326-2222

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