Houston, Texas
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Update by user Jun 22, 2016

seller finally refunded

Original review posted by user Jun 21, 2016

I ordered $153 in bracelets from seller longway on aliexpress, seller sent $10 earrings instead.

i contacted seller, first he said he would reship becuase it is dhl fault as they mixed up the boxes, but he didnt reship,

then he said he would refund..he didnt.. he is now telling me he is not refunding my money.

I opened dispute with pictures aliexpress deciding in seller's favour and not looking at evidence. so the seller can send empty box to customers and aliexpress does not properly investigate. i tried contacting customer service and they are no help at all. so i am out $153

Reason of review: poor customer service and fraud.

Monetary Loss: $153.

Preferred solution: Full refund.

I didn't like: Ripped off, Inconvenience to me, Useless customer support.

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Jay David
Los Angeles, California, United States #1282411

Have you filed with your credit card company for a refund?

Also a complaint to the Federal Trade Commission can be helpful.

Federal Trade Commission

600 Pennsylvania Avenue, NW

Washington, DC 20580

Telephone: (202) 326-2222

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