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Hi,

a few days ago i received a damaged item form an aliexpress store.

After sending evidences (photos and video), the seller accept to do a full refund but he request me to change the dispute reason.

Seller Message: "we are willing to refund to you. but could you help us adjust dispute reason for person reason, such as " i do not like this item" or " i do not need it anymore". ok?

after you adjust, we will refund you asao, do not worry

duing to item problem reason will harm our store

hope for your understanding"

Should i do that?? If NO or Yes. Why?

Thank you.

Reason of review: Damaged or defective.

Monetary Loss: $20.

Preferred solution: Full refund.

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Anonymous
#1495417

It will not matter if you change your reason to receive a refund. They will not honor it.

Think about it, you received a damaged item yet they want you to change your reason for receiving it to one that does not apply? That is not ethical. They knew exactly what they were sending, read the other complaints.

You will be lucky to get anything back. It’s up to you, but I guarantee you will still be out your money.

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