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The seller destroyed my wedding plan and AliExpress is not responding The seller destroyed my wedding plan and AliExpress is not responding

Before I placed the wedding dress order I confirmed with the seller about the wedding date and I followed up with him during the time, I placed the order on 16/1/2020 and made them aware the wedding date will be on 8/3/2020, they promised to send the wedding dress before the date, I send them many messages during the time and the replied every time don’t worry , don’t worry.

I had an argument with my girl about ordering from China and we stopped the wedding because there is no wedding dress, today is 7/3/2020 and no sign from the tracking number or the shipping information.

Yesterday I sent a message to AliExpress but no answer.

This is the conversation between me and the seller from the first day.

Please look to the last reply after don’t worry don’t worry which make me very angry

NO wedding, Lost all the money I paid for bookings, very stress, very angry

Me on 16/1/2020: Good morning, My wedding is on 8/3/2020 and I wonder if you can guarantee the delivery before this date and would like to know if you have a matching Veil and scarf( Muslim hijab) Thank you

lakshmigown Official Store 16/1/2020 : yes , times is ok , you can get it in times , don't worry

Me on 16/1/2020 : thank you, I will place the order now with the right size please don't forget the shipping date and the free veil, Thank you

Me: HI, Any update please, the wedding is coming very soon

19/02 13:12

lakshmigown Official Store on 21/2/2020: : it's customizing , don't worry . when times you need it ??

Me on 21/2/2020: As I told you first message, the wedding in 08/3/2020

lakshmigown Official Store on23/2/2020: i am ask , wait Me on 24/2/2020: please let me know

lakshmigown Official Store on24/2/2020: we will send it end of this month , don't worry

Me on 1/3/2020: Hi, Today is 1/3/2020 and you still didn't ship the wedding dress, we are started to be very worried, as I explained to you many times the wedding will be on 8/3/2020, this is will cost us a big damage in our wedding plan if we don't receive the dress before this date. please let me know where is the dress now? thank you

lakshmigown Official Store on 1/3/2020: don't worry , your dress ok , tomorrow we can quality control ,.

then send your order , thanks your patiences

6/3/2020

Me on 6/3/2020: Two days left for the wedding and no tracking available for the wedding dress, we all under stress and we have a big problem could lead to cancel the wedding if the dress not arrived. I discussed the date with you before ordering the dress and can’t explain the big damage you cost in our life.

lakshmigown Official Store on 6/3/2020: now shipping times can't control , please understand ,

please give shipping company more times.

Monetary Loss: $336.

Preferred solution: Full refund.

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