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I bought pants in black color, I received one in blue color, furthermore the item is not same as the ordered brand. I tried to go back to the item page, and found the seller has closed the homepage of the item.

I opened a dispute, and asked for a refund. the following day I received Aliexpress judgement: return item and get refund. I informed Aliexpress in the page of dispute, that by returning the item it costs me 42.00 USD for shipment, where as I paid only 32.98 USD for the item. and then asked if it is possible to get a return label for a lower price.

I have not received any answer. The seller send a wrong item and a wrong style, and then close the item homepage without any reaction against him from Aliexpress. That means Aliexpress protect the seller only and not the customer. For me as a buyer I should pay a higher shipment cost; 42.00 USD and be punished because I opened a dispute, and then when the item confirmed retuned I can get refund: 32.98 USD.

Could be that a fair judgement. I mean the policy of Aliexpress is changed in the last time, instead of protecting the buyer, Aliexpress now protects the seller, and allow him to close the item home page too. I just wonder, what I have done as mistake by ordering an item and receive a different one?. Could Aliexpress understand that.

Could Aliexpress add. a little amount as insurance fees in case of the item is judged to be returned, iand send a return label to the customer. Or just because Aliexpress force the seller to accept a wrong and not ordered item. Aliexpress Order ID: 920538****3966.

Please find a picture of the wrong item and the wrong brand.

The last photo is the photo of the ordered item. Product description: AFS JEEP Jeans Brand Jeans Men's Denim Pants Cotton Military Casual Trousers Men Mid-waist Straight Jeans Pant Men Plus 29-44 ,Properties: Color Black Size 35 , 98$ .

Reason of review: Poor customer service.

Monetary Loss: $32.

Preferred solution: Let the company propose a solution.

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