Aliexpress - They don't care once they get your money

171 of 594 Aliexpress reviews

I ordered a small curly wig and they sent me a curly afro wig in a med and i opened a dispute.the seller offered to refund me for the wig and shipping.

I agreeded and when they settled it they said i had to cover the shipping charge because i agreeded to it and i didn't. so i contacted them again and they said it's nothing they can do the decision was made. So now i have to pay $30 to ship back a $120 wig and they get this wig to send to the next person.while i'm stuck with nothing to show for it 4 weeks later. They wasted my time and took my money.

the first jpeg is what i ordered the next is what i got.http://www.aliexpress.com/store/1914063 Vouge virgin human hair

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Exchange, Refund and Cancellation Policy
Billing Practices
Discounts and Special Offers
Diversity of Products or Services
Website
Privacy and Data Security
Turnaround Time
Customer service
More

  • What I liked
    • Great prices
  • What I disliked
    • Return policy
    • Not understanding the processes
    • Scammers
    • Lack of refund policy
    • No customer service

Reason of review:
bad product and bad service
Preferred solution:
full refund for product and shipping cost to return.
Monetary loss:
$120
Product or service
Wig
Review category
Auctions and Internet Stores
review #793214 by

Author wants to be contacted by the company. Learn more

Had an experience with Aliexpress? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
171 of 594 Aliexpress reviews
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan
Daisy_2016

Feb 23 #1116333

Hi there, sorry to hear that.
AliExpress provides 24*7 online support, it's easy to reach:
1.If you are using pc, please use this link:
http://www.aliexpress.com/help/newContactUs.htm?spm=2114.11010108.1000001.16.P5Cox1
2.If you are using cell phone, please use this link:
http://m.aliexpress.com/chooseCustomerService.htm

0 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Aliexpress. However, many companies do monitor reviews on our site.

 
×
You were reading a complaint about Aliexpress.
Filing a new complaint about
×