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I ordered a small curly wig and they sent me a curly afro wig in a med and i opened a dispute. the seller offered to refund me for the wig and shipping.

I agreeded and when they settled it they said i had to cover the shipping charge because i agreeded to it and i didn't. so i contacted them again and they said it's nothing they can do the decision was made. So now i have to pay $30 to ship back a $120 wig and they get this wig to send to the next person.while i'm stuck with nothing to show for it 4 weeks later. They wasted my time and took my money.

the first jpeg is what i ordered the next is what i got. http://www.aliexpress.com/store/1914063 Vouge virgin human hair

Product or Service Mentioned: Aliexpress Shipping Service.

Reason of review: bad product and bad service.

Monetary Loss: $120.

Preferred solution: full refund for product and shipping cost to return..

I liked: Great prices.

I didn't like: Return policy, Not understanding the processes, Scammers, Lack of refund policy, No customer service.

Company wrote 0 private or public responses to the review from Feb 18, 2016.
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Daisy_2016
#1116333

Hi there, sorry to hear that.

AliExpress provides 24*7 online support, it's easy to reach:

1.If you are using pc, please use this link:

http://www.aliexpress.com/help/newContactUs.htm?spm=2114.11010108.1000001.16.P5Cox1

2.If you are using cell phone, please use this link:

http://m.aliexpress.com/chooseCustomerService.htm

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