Aliexpress - They don't care once they get your money

I ordered a small curly wig and they sent me a curly afro wig in a med and i opened a dispute.the seller offered to refund me for the wig and shipping.

I agreeded and when they settled it they said i had to cover the shipping charge because i agreeded to it and i didn't. so i contacted them again and they said it's nothing they can do the decision was made. So now i have to pay $30 to ship back a $120 wig and they get this wig to send to the next person.while i'm stuck with nothing to show for it 4 weeks later. They wasted my time and took my money.

the first jpeg is what i ordered the next is what i got. Vouge virgin human hair

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Exchange, Refund and Cancellation Policy
Turnaround Time
Diversity of Products or Services
Billing Practices
Customer service
Discounts and Special Offers
Privacy and Data Security

  • What I liked
    • Great prices
  • What I disliked
    • Return policy
    • Not understanding the processes
    • Scammers
    • Lack of refund policy
    • No customer service

Reason of review:
bad product and bad service
Preferred solution:
full refund for product and shipping cost to return.
Monetary loss:
Product or service
Review category
Auctions and Internet Stores
review #793214 by

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Feb 23 #1116333

Hi there, sorry to hear that.
AliExpress provides 24*7 online support, it's easy to reach:
1.If you are using pc, please use this link:
2.If you are using cell phone, please use this link:

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