Kuwait, Al Asimah Governorate
0 comments
Not resolved

Seems that 2 buckle belts didn't get trough Belgium customs. Trying to contact seller over and over. When he hears that I didn't receive it he ignores me! Aliexpress online help-chat can't do anything!? I should have started a dispute in time, but the seller didn't extend my request of delivery-time, so it is out of time.

one of the logs:

cn1510371847(2015-01-27 16:49:32): I don't know

be1009961091(2015-01-27 16:49:35): can you please look this up: RJ195448721CN on http://track.bpost.be/etr/light/showSearchPage.do?oss_language=en

cn1510371847(2015-01-27 16:49:36): I don't know

be1009961091(2015-01-27 16:50:10): try that website, and you'l see I never got that package!

be1009961091(2015-01-27 16:50:53): Foe example this package from someone else did arrive at my home: RI167210715CN

cn1510371847(2015-01-27 16:50:53): i know

be1009961091(2015-01-27 16:51:20): So you know and agree I didn't receive it?

cn1510371847(2015-01-27 16:51:52): I don't know!

be1009961091(2015-01-27 16:52:54): You can see the difference between your RJ195448721CN and one that I did receive: RJ195448721CN on that website http://track.bpost.be/etr/light/showSearchPage.do?oss_language=en

be1009961091(2015-01-27 16:52:58): right?

be1009961091(2015-01-27 16:54:51): Please try this 2 tracking numbers and compare the results

be1009961091(2015-01-27 16:55:25): The other says: "Item delivered" yours doesn't

be1009961091(2015-01-27 16:55:43): Do you see it

be1009961091(2015-01-27 16:56:46): Do you see it?

be1009961091(2015-01-27 16:57:23): Please don't ignore me!

Review about: Online Order.

I liked: Free shipping, Low prices, Product.

I didn't like: Customer service, Poor support, No way to contact them.

Review #587301 is a subjective opinion of a user.

2.0
Warranty
Customer service
Website
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Poor customer service / $12
Preferred solution Let the company propose a solution

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