85 views
Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

New Reviewer
1 comment
2.0

Update by user Apr 29, 2020

Hi Juferev Aleksei,Noticed that you have come to the chat team for several times, I am your dedicated customer service agent to follow up your request. As for your problem, because you has a large number of orders in this platform, we are unable to accurately count all orders paid with this card for you.

So I recommend that you check your orders by yourself and find the order which paid by the card. Thanks for your understanding.Note:Please do not reply to this email/message due to reply can not be received in this mailbox.Regards.Aliexpress customer serviceTina------------------------------------------------------------------发件人: alexjuferev@***.com发送时间: 2020-04-27 18:23收件人: ae_expert_team主 题: Re: The update on your consultation regarding AliExpress orderHelloI need a list of all my orders sorted by the card number that i used to pay for each thing.

I cannot do that in bank because sometimes i ordered more than one thing at a time.The list should look like:Card number *** - Order nr. ***********Please, i need that for my company billing.RegardsAlex

Original review posted by user Apr 26, 2020

Contacted them three times and three times they say, that my problem can be solved within 48 hours. It has been a week since i started. No emails, no private messages i recieved sinse then.

User's recommendation: Write any information regarding payment on a paper and do a screen shot every time you buy something. Otherwise your payment information will be lost for you.

Preferred solution: Deliver product or service ordered.

Aliexpress Cons: Poor communication, No response from sellers, Customer support is bad, No chance to use your coupons or golden member bonuses.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
#1989581

Es todo una vergüenza ¡¡¡¡ te vuelven loco y no te solucionan nada. Te piden documentos de seguimientos de envíos de correos España, cuando en España tenemos la ley de protección de datos y no te los pueden dar.

Te marean pidiéndote documentos cuando son ellos los que tienen que pedírselos a su vendedor. He pedido un portatil y el vendedor a puesto un número de seguimiento que no pertenece a mi domicilio ni a mi localidad, sale como entregado en correos España. Y me piden un certificado de correos España.

Son unos sinvergüenzas. CONCLUSIÓN ¡¡¡ denuncia a la OCU y a la Guardia civil.

Aliexpress Reviews

  1. 2657 reviews
  2. 897 reviews
  3. 525 reviews
  4. 227 reviews
  5. 162 reviews
Aliexpress reviews