Spalding, Lincolnshire

i brought a phone on 13 September 2014 from "bright future technology co.,ltd"- store no:110384. i received after few days however the screen of the phone cracked and charge part wasn't working.

Therefore I contacted them if i could sent the phone back for a fix and they told me that the phone is under guarantee. so i sent it back, this is the tracking number: RU751361475GB. Few days later, they messaged me saying that i need pay more but i refused to pay because the phone was "fake samsung galaxy note 3 with poorest quality". so i told them that send the phone back or give my money back.

after that day, they are ignoring my messages till now. it has been more than 4 months that am waiting for them to reply.

please understand me and solve this issue as soon as possible. thank

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